Afiniti
Afiniti is an enterprise contact center AI company whose patented behavioral pairing technology matches inbound customers with the agent most likely to produce a desired business outcome, measured against a continuously alternating ON/OFF control benchmark. In 2026 the company extended pairing into what it calls Outcome Orchestration, a unified AI decisioning platform spanning four products: Afiniti Pairing, Afiniti Orchestrator, Afiniti Intelligence and Afiniti Agents. Afiniti sits as a decisioning layer above existing CCaaS, ACD, IVR/IVA, CRM and workforce platforms rather than replacing them, and is deployed at telco, financial services, insurance, healthcare and travel/hospitality enterprises. Integration reaches customers through host platform ecosystems (Genesys AppFoundry, NICE CXexchange/DEVone, Five9) and through the Afiniti Link partner program, which advertises APIs and SDKs to certified partners but publishes no public developer portal, API reference, or machine-readable specification.
More than an index entry, but the surface is still mostly links rather than artifacts — the cohort most likely to move a full band from modest, well-targeted work.
API Evangelist profiles Afiniti the way a machine reads it — 2 machine-readable artifacts, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Afiniti scores 14.9/100 (emerging), with a separate agent-readiness read of 0/100 (human only). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Why this profile is thin
Afiniti's only developer-facing page, Afiniti Link, advertises "APIs, SDKs, documentation and service delivery bootcamps" but ships them exclusively through a "Join Afiniti Link" partner-certification form — there is no reference, no spec, and no api./docs./developer.afiniti.com host in DNS at all.
An API exists — we simply could not reach the contract without credentials or a sales conversation. This one is Afiniti's to change: publishing the reference and a machine-readable spec at a public URL, while keeping key issuance behind whatever gate they like, would let an integrator evaluate the API before committing to a call.
What we probed
https://www.afiniti.com/afiniti-link/→ HTTP 200https://www.afiniti.com/openapi.json→ HTTP 410https://www.afiniti.com/.well-known/agent-card.json→ HTTP 404https://portal.afiniti.com/AfinitiPortal/Login.aspx→ HTTP 200
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-08-17 · rubric v0.11.0
Put this on your own site. The badge is drawn live from Afiniti's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/afiniti/"
title="Afiniti on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/afiniti.svg"
alt="Afiniti Kin Score — API readiness rating by API Evangelist" width="150" height="150" loading="lazy">
</a>[](https://providers.apievangelist.com/providers/afiniti/)<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/afiniti/"
title="Afiniti on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/afiniti/card.svg"
alt="Afiniti Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>More shapes, themes and sizes → · Score as JSON · How badges work
How we profile Afiniti
Each block below is one kind of artifact we hold for Afiniti. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
Security Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Afiniti Trust Center
SOC 2 Type 2, HITRUST, SOC 3, ISO/IEC 27001, ISO/IEC 27701, GDPR, CCPA, EcoVadis
SECURITYResources
Every other property we hold for Afiniti — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 2
Portal, sign-up, and the first successful call
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Build 2
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Learn 1
Tutorials, courses, talks, and written guidance
Operate 1
Status, limits, changes, and where to get help
Commercial 2
Pricing, plans, and the legal terms of use
Company 9
The organization behind the API
Scroll within the panel for all 9 ·
Other 3
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/afiniti · machine-readable index on apis.io
This is an independent, third-party profile of Afiniti, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.