ASAPP
ASAPP is an AI-native customer experience (CX) company whose platform, ASAPP CXP, automates and augments contact-center interactions across voice and chat. Its flagship GenerativeAgent resolves customer issues autonomously while keeping a human in the loop (HILA), backed by AI productivity tools (AutoCompose agent suggestions, AI Summary, AI Transcribe), a Knowledge Base, Digital Agent Desk, and Insights. ASAPP exposes a REST API platform (api.asapp.com) covering Conversations, Messages, GenerativeAgent, AutoSummary, AutoCompose, AutoTranscribe, Knowledge Base, Metadata Ingestion, File Exporter, Partner Configuration, and a webhook-based Real-Time Event API, secured with API Id + API Secret credentials. Backed by Emergence Capital. Enriched from the provider's public developer docs.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles ASAPP the way a machine reads it — 21 machine-readable artifacts across 14 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — ASAPP scores 55.7/100 (developing), with a separate agent-readiness read of 75/100 (agent native). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile ASAPP
Each block below is one kind of artifact we hold for ASAPP. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 14
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
ASAPP AutoCompose API
Improve agent productivity with AutoCompose API
ASAPP AutoSummary API
Endpoints for summarizing conversations and retrieving structured data
ASAPP AutoTranscribe API
Get streaming URL to transcribe audio
ASAPP AutoTranscribe Media Gateway API
Operations for controlling AutoTranscribe Media Gateway transcription and streaming
ASAPP Configuration API
Operations to manage ASAPP configurations
ASAPP Conversations API
Operations to send conversational inputs to ASAPP AI services
ASAPP Disengage API
end the connection of a call with GenAgent
ASAPP Engage API
establish the connection of a call with GenAgent
ASAPP File Exporter API
API to get client exports
ASAPP GenerativeAgent API
Operations to send messages and trigger GenerativeAgent to respond or query the current state
ASAPP Health Check API
Operations to ensure that ASAPP APIs are up and running.
ASAPP Knowledge Base API
The Knowledge Base API from ASAPP — 3 operation(s) for knowledge base.
ASAPP Metadata API
API to submit entity's attributes to ASAPP
ASAPP Twilio Media Stream API
The Twilio Media Stream API from ASAPP — 1 operation(s) for twilio media stream.
Scroll within the panel for all 14 ·
MCP Servers 1
Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.
Model Context Protocol servers that expose these APIs to AI agents.
asapp-mcp.yml
MCP SERVEREvent Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Asapp Realtime Events Webhooks
ASYNCAPIJSON Schema 1
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Asapp Messaging Feeds
JSON SCHEMASecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for ASAPP — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 4
Portal, sign-up, and the first successful call
Documentation 2
Reference material describing how the API behaves
Agent Surfaces 5
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 7
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 7 ·
Build 2
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Operate 3
Status, limits, changes, and where to get help
Commercial 1
Pricing, plans, and the legal terms of use
Company 2
The organization behind the API
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