Assembled
Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Founded in 2020 by former Stripe operations engineers, Assembled lets support leaders plan, schedule, and orchestrate a hybrid workforce of in-house agents, BPO vendors, and AI agents from a single system. The platform delivers ML-based volume forecasting, automated schedule generation, real-time adherence, time-off and shift-swap automation, vendor capacity planning, multichannel routing, and structured reporting across phone, email, chat, SMS, social, and back-office channels. Its AI surface includes autonomous AI Agents that resolve customer conversations end-to-end across chat, email, SMS, and voice, plus AI Copilot, which drafts replies, translates in real time, and surfaces knowledge for human agents. The Assembled REST API (api.assembledhq.com/v0) exposes people, queues, sites, teams, skills, activities, agent states, forecasts, time-off requests, requirements, working hours, QA scores, structured reports, and the Assist endpoints for AI chat responses and knowledge articles. Assembled is used by Stripe, Etsy, Robinhood, Webflow, Canva, Duolingo, Autodesk, HubSpot, Intercom, and Ramp, and integrates with Zendesk, Salesforce Service Cloud, Intercom, Kustomer, Gladly, Gorgias, Dixa, ServiceNow, Five9, Genesys Cloud, Talkdesk, Amazon Connect, NiCE, UJET, Zoom Contact Center, Slack, Okta, Workday, HiBob, Google Calendar, Shopify, Notion, Confluence, Guru, SharePoint, Fivetran, and quality tools like Klaus, Rippit (MaestroQA), evaluagent, and Observe.AI.
Reference-quality API operations across every facet — a rich contract, published governance, transparent operations, and machine-readable commercial terms.
API Evangelist profiles Assembled the way a machine reads it — 106 machine-readable artifacts across 27 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Assembled scores 72.0/100 (exemplar), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Assembled
Each block below is one kind of artifact we hold for Assembled. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 27
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Assembled People API
Manage agents (people) in the Assembled workforce. List, retrieve, create, and update agents along with their roles, channels, skills, and team assignments. The People API is th...
Assembled Agent State API
Read and write real-time agent state used to drive adherence reporting, live dashboards, and dynamic routing. Supports bulk state ingestion from upstream telephony and CRM platf...
Assembled Activities API
Create, list, and delete activities — the scheduled shifts, breaks, time off, training, and meetings that make up an agent's calendar. Includes bulk creation, soft-delete semant...
Assembled Forecasts API
Retrieve Assembled's ML-generated forecasts, forecast totals, manual adjustments, and detected outliers. The forecasted-vs-actuals endpoint compares predicted to realised volume...
Assembled Time Off API
Programmatically create, list, and cancel time-off requests, and pull a stream of time-off updates for downstream HRIS or payroll synchronisation. The endpoint underpins the aut...
Assembled Requirements API
Create and list staffing requirements that express how many agents are needed by queue, site, team, or skill across time intervals. Requirement types describe the family of need...
Assembled Conversations API
Bulk-ingest and bulk-update customer conversation records — phone, email, chat, SMS, social, and back-office — so they can be associated with agents, queues, and channels for re...
Assembled Reports API
Asynchronously generate and retrieve structured reports including adherence, ticket statistics, and handle times. Reports are kicked off with a POST /v0/reports/:reportType call...
Assembled Activity Types API
Types/categories of activity
Assembled Agent Associations API
Map platform IDs to Assembled people
Assembled Assist Articles API
The Assist Articles API from Assembled — 2 operation(s) for assist articles.
Assembled Assist Conversations API
The Assist Conversations API from Assembled — 2 operation(s) for assist conversations.
Assembled Assist Replies API
The Assist Replies API from Assembled — 1 operation(s) for assist replies.
Assembled Assist Responses API
The Assist Responses API from Assembled — 2 operation(s) for assist responses.
Assembled Event Changes API
Audit trail of schedule modifications
Assembled Forecast Adjustments API
The Forecast Adjustments API from Assembled — 3 operation(s) for forecast adjustments.
Assembled Forecast Outliers API
The Forecast Outliers API from Assembled — 3 operation(s) for forecast outliers.
Assembled Forecast Totals API
The Forecast Totals API from Assembled — 2 operation(s) for forecast totals.
Assembled Forecasts Vs Actuals API
The Forecasts Vs Actuals API from Assembled — 1 operation(s) for forecasts vs actuals.
Assembled Quality Assurance API
The Quality Assurance API from Assembled — 1 operation(s) for quality assurance.
Assembled Queues API
The Queues API from Assembled — 2 operation(s) for queues.
Assembled Requirement Types API
The Requirement Types API from Assembled — 1 operation(s) for requirement types.
Assembled Roles API
Available roles that can be assigned to people
Assembled Sites API
The Sites API from Assembled — 2 operation(s) for sites.
Assembled Skills API
The Skills API from Assembled — 2 operation(s) for skills.
Assembled Teams API
The Teams API from Assembled — 2 operation(s) for teams.
Assembled Working Hours API
The Working Hours API from Assembled — 2 operation(s) for working hours.
Scroll within the panel for all 27 ·
Postman Collections 12
A runnable collection turns the contract into something a developer can execute in seconds. We profile them because the fastest way to trust an API is to make a real call against it.
Ready-to-run Postman collections for exercising this provider's APIs.
Assembled Activities API
POSTMANAssembled Agent State API
POSTMANAssembled Assist API
POSTMANAssembled Conversations API
POSTMANAssembled Filters API
POSTMANAssembled Forecasts API
POSTMANAssembled People API
POSTMANAssembled QA API
POSTMANAssembled Reports API
POSTMANAssembled Requirements API
POSTMANAssembled Time Off API
POSTMANScroll within the panel for all 12 ·
Open Collections 12
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Assembled Activities API
OPEN COLLECTIONAssembled Agent State API
OPEN COLLECTIONAssembled Assist API
OPEN COLLECTIONAssembled Conversations API
OPEN COLLECTIONAssembled Filters API
OPEN COLLECTIONAssembled Forecasts API
OPEN COLLECTIONAssembled People API
OPEN COLLECTIONAssembled QA API
OPEN COLLECTIONAssembled Reports API
OPEN COLLECTIONAssembled Requirements API
OPEN COLLECTIONAssembled Scheduling Rules API
OPEN COLLECTIONAssembled Time Off API
OPEN COLLECTIONScroll within the panel for all 12 ·
Arazzo Workflows 15
Real integrations are rarely a single call. Arazzo describes the multi-step sequences — auth, then create, then confirm — so both a human and an agent can follow the choreography, not just the endpoints.
Multi-step API workflows described with the Arazzo specification.
Assembled Update an Agent Profile
Find an agent in the workforce, read their full profile, then patch their attributes.
ARAZZOAssembled Associate Platform IDs to an Agent
Confirm an agent exists, map upstream platform identifiers to them, then read back the linked record.
ARAZZOAssembled Audit Schedule Changes
List the activities scheduled in a window, then pull the audit trail of changes to them.
ARAZZOAssembled Review and Cancel a Time Off Request
List pending time-off requests and cancel the first one, branching on whether any exist.
ARAZZOAssembled Turn a Forecast into a Staffing Requirement
Read the volume forecast for a window, resolve a requirement type, then create a staffing requirement.
ARAZZOAssembled Generate and Retrieve a Report
Start an async report job, then fetch the result, branching on completion status.
ARAZZOAssembled Ingest and Enrich Conversations
Bulk-upsert customer conversation records, then bulk-update them with enriched fields.
ARAZZOAssembled Create and Read a Forecast Total
Create a forecast total for a queue window, list totals to find it, then fetch it in full.
ARAZZOAssembled Provision a New Agent
Resolve an available role, create a new agent, then read back the created record.
ARAZZOAssembled Provision a Queue and Staff It
Create a routing queue, pick an active agent, then schedule an activity routed to that queue.
ARAZZOAssembled Request Time Off for an Agent
Confirm the agent exists, create a time-off request, then verify it in the request list.
ARAZZOAssembled Review an Agent's Working Hours
List the working-hours rules for an agent, then fetch the first rule in full.
ARAZZOAssembled Schedule an Agent Shift
Resolve an activity type, create a scheduled activity, then list it back on the calendar.
ARAZZOAssembled Staff a Shift for a Workforce Agent
Pick an active agent from the workforce, then schedule a shift activity for them.
ARAZZOAssembled Stream and Verify Agent State
Confirm an agent exists, push a batch of state records, then read back the condensed timeline.
ARAZZOScroll within the panel for all 15 ·
Pricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Assembled Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Assembled Finops
FINOPSFeatures 20
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Scroll within the panel for all 20 ·
Semantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Assembled Context
JSON-LDSpectral Rules 2
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Assembled API Rules
SPECTRALAssembled API Rules
SPECTRALJSON Schema 4
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
AssembledActivity
JSON SCHEMAAssembledAssistResponse
JSON SCHEMAAssembledConversation
JSON SCHEMAAssembledPerson
JSON SCHEMAExamples 5
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Security Posture 4
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Assembled — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 4
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 18
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 18 ·
Build 4
SDKs, sample code, and the tooling you integrate with
Access & Security 6
Authentication, authorization, and security posture
Learn 1
Tutorials, courses, talks, and written guidance
Operate 4
Status, limits, changes, and where to get help
Commercial 5
Pricing, plans, and the legal terms of use
Company 6
The organization behind the API
Other 6
Properties that don't map to a standard resource type
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