Avaya
Avaya is a global enterprise communications company whose developer surface spans two cloud platforms: Avaya Infinity, the cloud-native customer experience platform launched in 2025, and Avaya Experience Platform (AXP), the CCaaS generation that preceded it. Between them they publish 40 OpenAPI 3.0 documents and 367 operations across administration (users, groups, profiles, queues, timetables, extensions, Communication Manager and hybrid cloud gateways), customer journey and engagement history, digital chat and custom messaging, transcripts, historical and real-time analytics, workflow sessions, outbound campaigns, and a webhook/WebSocket event surface. Authentication is a bearer JWT issued by a per-tenant Keycloak realm, carried alongside a tenant appkey header; every path is rooted at an account id and the Infinity host itself is per-tenant. Avaya publishes an llms.txt, an RFC 9727 API catalog, a public Postman workspace and first-party JavaScript SDKs, but no MCP server, no idempotency mechanism and no public pricing.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles Avaya the way a machine reads it — 93 machine-readable artifacts across 80 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Avaya scores 52.5/100 (developing), with a separate agent-readiness read of 41/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Kin Score
How this is scored →scored 2026-10-03 · rubric v0.23.0
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How we profile Avaya
Each block below is one kind of artifact we hold for Avaya. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 84
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Avaya Access Token API
Includes token related operations.
Avaya Account API
APIs to manage Accounts.
Avaya Agent Location API
Agent location Routing APIs for System Administrator. It will enable agents connecting from different countries to be able to go through specific trunks or connection.
Avaya Agent Notes API
The Agent Notes API from Avaya — 4 operation(s) for agent notes.
Avaya Agents API
Monitor and manage agent status and activity
Avaya Asynchronous Messages API
Messages related to non-session based communication with the contact center are considered to be asynchronous messages. Based on the information passed, the contact center will ...
Avaya Audit Records API
Search or export audit records for auditable objects.
Avaya Available Phone Numbers API
The available phone numbers that can be added to the contact center.
Avaya Avaya Aura Device Services API
Administration of Avaya Aura Device Service Elements. These API are expected to be called by an account administrator. AADS is the abbreviated form for Avaya Aura Device Service...
Avaya Avaya Cloud Office management API
APIs to manage Avaya Cloud Office element in voice service
Avaya Avaya Cloud Office SIP Trunks API
APIs to manage Avaya Cloud Office SIP Trunk element in voice service
Avaya Bulk Job API
Bulk operations related to the Jobs responsible for creating users.
Avaya Bulk User API
Bulk operations related to Users, Add, Update, Delete, Export.
Avaya Calls API
Trigger and complete calls
Avaya Campaigns API
Manage outbound campaigns
Avaya Category API
Routing is implemented by matching the attributes specified on an engagement, either through customer choice or by business logic, against the attributes associated with the mem...
Avaya Comm Manager Job Details API
This API is used to get details of list of jobs or a single job for a specific Communication Manager. These API are expected to be called by an account administrator.
Avaya Communication Manager API
Administration of Communication Manager configuration. These API are expected to be called by an account administrator. CM is the abbreviated form for Communication Manager and ...
Avaya Country API
The countries in which available phone numbers are available.
Avaya Dataset API
The Dataset API from Avaya — 1 operation(s) for dataset.
Avaya Dictionaries API
Dictionaries contain translations for measures for a specific locale and measure producer.
Avaya Dimensions API
A Dimension is a collection of related contact center objects used to provide a view of measurement data.
Avaya DNC API
Do Not Call list management
Avaya Drafts API
Drafts prepared by an Agent at an early stage before it is in final form in response to Email or Messaging contact. At the moment, only one draft supported per engagement.
Avaya Element Management API
An Element is a server instance which provides feature capability. Some examples of elements are Avaya Cloud Office, Chat Connector, Microsoft Teams and so on.
Avaya Engagement API
Represents a resource of the Contact Center being allocated. Engagements can be assigned to one or many Conversations, although this is not mandatory.
Avaya Engagements API
Inbound engagements can be created from the customer side which are then handled by contact center resources like agents, supervisors and bots. Session Id's can be passed on any...
Avaya Extension API
Management of non e164 Extension that are assigned to Account. These API are expected to be called by an account administrator.
Avaya Gateway Connection Manager API
Get Details of Gateway Connection Manager. These API are expected to be called by an account administrator.
Avaya Group Management API
A Group is a logical collection of the resources like e.g. user. These groups can be assigned to a user to grant access to the resources present in the group.
Avaya Group Users API
Group membership operations
Avaya Groups API
Group management operations
Avaya Holiday API
Holidays are non-working days where the contact center is not staffed by agents and therefore fall outside of the operating business hours.
Avaya Hybrid Cloud Gateway API
Administration of Avaya Hybrid Cloud Gateway. These API are expected to be called by an account administrator. HCG is the abbreviated form for Hybrid Cloud Gateway and is common...
Avaya Hybrid Cloud Manager API
Administration of Hybrid Cloud Manager.This API is expected to be called by an account administrator.
Avaya Hybrid Extension API
Management of hybrid extensions assigned to users. These API are expected to be called by an account administrator.
Avaya Hybrid Skill API
Administration of Hybrid Skills. These APIs are expected to be called by an account administrator.
Avaya Identifiers API
Represents the criteria with which a customer may be identified (Phone numbers, e-mail addresses, social media handles).
Avaya Indicators API
Indicators are used to indicate the status of the conversation or the activity. For example, when a customer is typing a message, the typing indicator is sent to the contact cen...
Avaya Interactions API
The Interactions API from Avaya — 1 operation(s) for interactions.
Avaya Interval API
Intervals are specific dates or working days of the week when the contact center is fully operational and staffed by agents and therefore fall with the operating business hours.
Avaya Journey API
Represents the history of Conversations and Engagements that a Customer has had with the business.
Avaya JWT Token API
The API provides jwt token used by SDK
Avaya Locales API
The Locales supported for a each measure producer.
Avaya Location Profile API
This API is for managing location profiles. These API are expected to be called by an account administrator.
Avaya Measure Producers API
Operations connected to measure producer management.
Avaya Media API
This tag is used to upload or download media using signed URI.
Avaya Messaging API
Send end user messages to the contact center.
Avaya Microsoft Teams management API
APIs to manage Microsoft Teams element in voice service.
Avaya Microsoft Teams SIP Trunks API
APIs to manage Microsoft Teams SIP Trunk element in voice service.
Avaya Organization Structure API
APIs to manage a customer's organization structure
Avaya Outbound Number Routing Rules API
APIs to manage Outbound Call Number Routing Rules in voice service by an account administrator.
Avaya Participant API
The Participant API from Avaya — 2 operation(s) for participant.
Avaya Phone Number API
Management of phone numbers that are the entry point for contact center voice engagements. Phone number can be assigned and released.
Avaya Profile API
A Profile is a grouping of individual features which are provisioned with pre-defined values that can be applied to a User.
Avaya Profile Management API
Operations related to profile management: Create, Get, Update, Delete, List profiles.
Avaya Provider Dialogs API
When a message for a conversation, represented by providerDialogId, is sent, a corresponding engagement and dialog is either created or existing engagement and dialog is utilize...
Avaya Queue API
Queue's are used to identify a pool of contact center agents for which Customer engagements can be matched and routed.
Avaya Queue Metrics API
Metrics associated with a routing queue.
Avaya Queues API
Queue lifecycle management — create, retrieve, update, and delete queues.
Avaya Reason Codes API
Reason codes are a set of codes that agents can select from agent desktop clients to further describe their current activity or state. Reason Codes consist of a unique codeName,...
Avaya Records API
Manage outbound campaign records
Avaya Reports API
A Report is a collection of contact center measurements related to a particular dimension.
Avaya Resource Partition API
Resource Partitions are grouping of any resources like CLID which are used while making outgoing communication. These resource partitions ultimately assigned to the user. This w...
Avaya Sessions API
Sessions are used to hold context information about the customer and the clients used by the customer. A customer can have multiple active sessions at the same time. Sessions ca...
Avaya Signed URI API
This section is to used to generate signed uri for the respective request.
Avaya SIP Trunks API
This API is used to get list of all SIP trunk elements and update caller id for an account administrator.
Avaya Skills API
Manage skills and agent/campaigns assignments
Avaya Subscriptions API
Manage subscriptions for digital events.
Avaya Sync Aura Entities API
Set of API to initiate synchronization of data from Aura to AXP admin. These API are expected to be called by an account administrator.
Avaya System Manager API
Administration of System Manager. These API are expected to be called by an account administrator.
Avaya Timetable API
Timetables are a time zone specific schedule of holidays (non-working days) and intervals (working days).
Avaya Transcript API
Save transcript of a dialog that captures messages exchanged between different participants
Avaya Transcription API
The Transcription API from Avaya — 2 operation(s) for transcription.
Avaya Transcripts API
Endpoints for creating and retrieving transcript messages
Avaya User API
Represents a user in the system. A user can be an Agent, Supervisor or an Administrator.
Avaya User Password Policy API
Represents the set of rules to be followed for the user passwords.
Avaya Users API
Manage system users
Avaya UX Profile API
A UX Profile represents a layout that can be applied to a user when using Avaya Workspaces.
Avaya Voice Numbers And Extensions API
APIs to export the Voice Numbers and Agent Extensions and its associated fields in a CSV file for account administrator.
Avaya Voice Plan API
Represents Voice Plan of configured Communication Managers for Account Administrator. These API are expected to be called by an account administrator.
Avaya Workflow Sessions API
The Workflow Sessions API from Avaya — 5 operation(s) for workflow sessions.
Avaya Workspaces API
Workspaces is a web-based application that provides a unified agent desktop. This API return the URL details.
Avaya Datasets API
Manage data sets within campaigns
Scroll within the panel for all 84 ·
Pricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the things the Kin Score reads for access clarity — renamed from commercial clarity in rubric 0.12, because a free statutory interface has access terms and no commercial ones.
Published pricing tiers and plan structures.
Avaya Plans Pricing
PLANSRate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Avaya Rate Limits
RATE LIMITSEvent Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Avaya Webhooks
ASYNCAPISecurity Posture 4
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Scopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Avaya — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 3
Portal, sign-up, and the first successful call
Documentation 2
Reference material describing how the API behaves
Agent Surfaces 5
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 7
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 7 ·
Build 5
SDKs, sample code, and the tooling you integrate with
Access & Security 7
Authentication, authorization, and security posture
Scroll within the panel for all 7 ·
Operate 5
Status, limits, changes, and where to get help
Commercial 4
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 70
Properties that don't map to a standard resource type
Scroll within the panel for all 70 ·
← All providers · Data indexed from github.com/api-evangelist/avaya · machine-readable index on apis.io
This is an independent, third-party profile of Avaya, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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