Bright Pattern
Bright Pattern is a cloud contact center (CCaaS) software company whose omnichannel platform routes voice, IVR, email, chat, SMS/MMS, video and social messenger conversations to agents, with built-in quality management, workforce management, outbound dialing and AI/bot assistance. The platform is multi-tenant: every customer contact center runs on its own tenant hostname, and Bright Pattern exposes nine public REST API families against that tenant — Configuration, SCIM-compliant user provisioning, List Management (v2, v3.0, v3.2), Task Routing, SMS/MMS, Interaction Content (call recordings and metadata), Real-Time Statistics, and the Mobile/Web Messaging APIs (v1 and v2) that back the iOS and Android Mobile SDKs. The public API reference is published as Postman documenter collections linked from the Bright Pattern documentation wiki.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles Bright Pattern the way a machine reads it — 34 machine-readable artifacts across 14 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Bright Pattern scores 50.8/100 (developing), with a separate agent-readiness read of 45/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-08-17 · rubric v0.11.0
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How we profile Bright Pattern
Each block below is one kind of artifact we hold for Bright Pattern. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 14
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Bright Pattern Authentication API
The OAuth 2.0 Client Credentials Grant is used to authenticate clients of this API. The authenticated user is checked for having appropriate privileges to perform the requested ...
Bright Pattern Calling List API
The Calling List API from Bright Pattern — 8 operation(s) for calling list.
Bright Pattern Campaigns API
The Campaigns API from Bright Pattern — 27 operation(s) for campaigns.
Bright Pattern DNC Lists API
Bright Pattern's List Management API makes it easy to manage the contents of Do Not Call (DNC) lists with bulk delete, add, and replace actions. The API methods described in thi...
Bright Pattern Do Not Call List API
The Do Not Call List API from Bright Pattern — 4 operation(s) for do not call list.
Bright Pattern Link Groups API
Bright Pattern's List Management API provides the ability to manage Link Groups so several campaigns can be linked together. When processing all records of one campaign is finis...
Bright Pattern Lists API
Bright Pattern's List Management API streamlines the creation and deletion of lists and formats and provides a convenient way to manage list records. Note: Performing operations...
Bright Pattern Methods API
The Methods API from Bright Pattern — 32 operation(s) for methods.
Bright Pattern Multichannel Call Recordings API
These methods are used to extract individual segments of multichannel call recordings (i.e., recordings where voice of each paricipating party is recorded into a separate audio ...
Bright Pattern Phones API
With the https://:tenant/configapi/v2/phone endpoint you can: Get a list of all contact center users with their extensions and DID numbers Get a list of all access numbers with ...
Bright Pattern Regular Call Recordings API
These methods enable retrieval of regular voice recordings (i.e., recordings where voices of all participating parties are recorded in the same audio file) and the related call ...
Bright Pattern SMS/MMS Messaging API
These methods enable sending of SMS and MMS messages and checking the delivery status. The response parameters are explained below. Response parameters Parameter Description ten...
Bright Pattern Task Routing API
The following methods allow tasks within Bright Pattern Contact Center to be queued, canceled, updated, and queried.
Bright Pattern Users API
With the https://:tenant_url/configapi/v2/user endpoint you can: Create new users and define most of their attributes Update existing users Check and clear user lockout state Ma...
Scroll within the panel for all 14 ·
Open Collections 15
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
API Collection
OPEN COLLECTIONBright Pattern Authentication API
OPEN COLLECTIONBPCC List Management API v2.0 Calling List API
OPEN COLLECTIONBright Pattern Campaigns API
OPEN COLLECTIONBright Pattern DNC Lists API
OPEN COLLECTIONBPCC List Management API v2.0 Do Not Call List API
OPEN COLLECTIONBPCC List Management API v3.2 Link Groups API
OPEN COLLECTIONBright Pattern Lists API
OPEN COLLECTIONBright Pattern Methods API
OPEN COLLECTIONBPCC Interaction Content Multichannel Call Recordings API
OPEN COLLECTIONBPCC Configuration Phones API
OPEN COLLECTIONBPCC Interaction Content Regular Call Recordings API
OPEN COLLECTIONBPCC SMS/MMS SMS/MMS Messaging API
OPEN COLLECTIONBPCC Task Routing API
OPEN COLLECTIONBright Pattern Users API
OPEN COLLECTIONScroll within the panel for all 15 ·
MCP Servers 1
Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.
Model Context Protocol servers that expose these APIs to AI agents.
bright-pattern-mcp.yml
MCP SERVERSecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Bright Pattern — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 3
Portal, sign-up, and the first successful call
Documentation 3
Reference material describing how the API behaves
Agent Surfaces 5
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 7
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 7 ·
Build 4
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Operate 2
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/bright-pattern · machine-readable index on apis.io
This is an independent, third-party profile of Bright Pattern, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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