CallMiner
CallMiner is a Waltham, Massachusetts conversation intelligence and contact-center analytics company whose Eureka platform captures and analyzes omnichannel customer interactions — recorded and real-time audio, screen recordings, chat, email, surveys and video — to surface customer experience, quality management, risk and compliance, fraud and sales-effectiveness insight. The product family spans Capture (Record, Screen Record, Redact), Intelligence (Analyze, Visualize), Augmentation (Coach, RealTime) and Automation (Outreach, OmniAgent, LiveTranslate). CallMiner exposes an OAuth 2.0 protected developer API — a media/metadata Ingestion API and a Bulk Export API — hosted on regional api*.callminer.net endpoints and secured by its own IdentityServer-based identity provider at idp*.callminer.net. The API reference is published as Swagger UI on the API host itself but sits behind an interactive login, so no machine-readable contract is publicly retrievable.
More than an index entry, but the surface is still mostly links rather than artifacts — the cohort most likely to move a full band from modest, well-targeted work.
API Evangelist profiles CallMiner the way a machine reads it — 8 machine-readable artifacts across 2 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — CallMiner scores 23.1/100 (emerging), with a separate agent-readiness read of 12/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Why this profile is thin
CallMiner's own Swagger document is live at the .NET Swashbuckle default path on both API mounts — /swagger/v1/swagger.json and /bulkexport/swagger/v1/swagger.json — and each 302s to https://idp.callminer.net/connect/authorize, so the contract exists and is named v1 but requires an interactive CallMiner tenant login to read.
An API exists — we simply could not reach the contract without credentials or a sales conversation. This one is CallMiner's to change: publishing the reference and a machine-readable spec at a public URL, while keeping key issuance behind whatever gate they like, would let an integrator evaluate the API before committing to a call.
What we probed
https://api.callminer.net/swagger/v1/swagger.json→ HTTP 302https://api.callminer.net/bulkexport/swagger/v1/swagger.json→ HTTP 302https://api.callminer.net/openapi.json→ HTTP 404https://community.callminer.com/→ HTTP 200
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-08-17 · rubric v0.11.0
Put this on your own site. The badge is drawn live from CallMiner's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/callminer/"
title="CallMiner on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/callminer.svg"
alt="CallMiner Kin Score — API readiness rating by API Evangelist" width="150" height="150" loading="lazy">
</a>[](https://providers.apievangelist.com/providers/callminer/)<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/callminer/"
title="CallMiner on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/callminer/card.svg"
alt="CallMiner Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>More shapes, themes and sizes → · Score as JSON · How badges work
How we profile CallMiner
Each block below is one kind of artifact we hold for CallMiner. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 2
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
CallMiner Eureka Ingestion API
Asynchronously add or update media and metadata for audio and text-based contacts in a CallMiner Eureka tenant. Hosted on the regional CallMiner API host and protected by OAuth ...
CallMiner Eureka Bulk Export API
Create and poll bulk export jobs that extract contact, transcript, score and metadata datasets out of a CallMiner Eureka tenant as downloadable archives. Protected by OAuth 2.0 ...
Pricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Callminer Rate Limits
RATE LIMITSSecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Scopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Resources
Every other property we hold for CallMiner — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 4
Pagination, idempotency, versioning, errors, and events
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 5
Authentication, authorization, and security posture
Operate 5
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
← All providers · Data indexed from github.com/api-evangelist/callminer · machine-readable index on apis.io
This is an independent, third-party profile of CallMiner, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.