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Forethought

Forethought is a San Francisco-based generative AI customer-support platform. Its multi-agent product suite — Solve (omnichannel resolution), Triage (ticket classification and routing), Discover (knowledge-gap detection and article generation), Assist (agentic copilot for human agents), and Agent QA (automated quality scoring) — is powered by SupportGPT, Forethought's fine-tuned generative AI engine. The platform supports chat, email, voice, Slack, mobile, and a Headless API channel, and integrates with Zendesk, Salesforce, Intercom, Front, Gorgias, Genesys, Five9, LiveChat, and knowledge sources including Notion, Document360, and Stonly. Forethought exposes two public REST APIs on the Enterprise plan: the Solve API (https://app.forethought.ai/solve/api/v1) for starting and continuing AI conversations and inspecting workspace context variables, and the Triage API (https://api.forethought.ai/api/predict) for classifying tickets against customer-trained models. Public iOS and Android SDKs (Forethought- Technologies/solve-ios, solve-android) embed Solve into mobile apps. The Forethought engineering team also maintains AutoChain, an open-source lightweight framework for building and testing LLM agents. Forethought is now part of Zendesk.

agent ready

Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.

Kin Score

API Evangelist profiles Forethought the way a machine reads it — 57 machine-readable artifacts across 3 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.

Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Forethought scores 55.6/100 (developing), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.

Kin Score

This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 55.6/100 · developing
Contract Quality 18.4 / 25
Developer Ergonomics 7.4 / 20
Commercial Clarity 11.6 / 20
Operational Transparency 0.7 / 13
Governance 8.8 / 12
Discoverability 8.8 / 10
Agent readiness — 48/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3

How we profile Forethought

Each block below is one kind of artifact we hold for Forethought. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.

APIs 3

Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.

Individual APIs this provider publishes, each with its own machine-readable definition.

Forethought Conversations API

Start and continue Solve conversations.

Forethought Metadata API

Inspect workspace-level Solve configuration.

Forethought Predictions API

Predict labels for customer-support tickets.

Open Collections 2

Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Forethought Solve API

OPEN COLLECTION

Forethought Triage API

OPEN COLLECTION

Pricing Plans 1

Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.

Published pricing tiers and plan structures.

Rate Limits 1

Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.

Documented rate limits and quota policies.

Forethought Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.

Cost, billing, and metering signals for API financial operations.

Features 18

The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.

Notable capabilities this provider offers.

Solve — omnichannel AI agent with end-to-end resolution across chat, email, voice, Slack, mobile, and headless API
Triage — customer-trained ticket classification with ranked predictions and confidence scores
Discover — automatic knowledge-gap detection and AI-drafted knowledge-base articles and Autoflows
Assist — agentic AI copilot for human agents (ticket summaries, resolution guidance, AI-generated replies)
Agent QA — automated quality reviews against customizable rubrics with performance dashboards
SupportGPT — fine-tuned generative AI engine grounded in customer conversation history
Autoflows — generative AI workflows that fully resolve customer issues end-to-end
Context Variables — typed values (string, number, boolean, list, object) passed into Solve conversations
Multilingual support across Solve and Triage
Multi-brand support (2 brands Professional, 20 brands Enterprise)
Browser Agent — operates inside the browser to interact with legacy applications without backend APIs
Headless API channel for embedding into custom applications
Outbound Call API for voice automation (provisioned by Customer Success)
Public Solve iOS and Android SDKs (Apache-2.0)
AutoChain — open-source lightweight framework for building and testing LLM agents (1.8k+ GitHub stars)
Bearer-token authentication on both Solve API and Triage API
Forethought API access available on the Enterprise plan
Now part of Zendesk (acquired)

Scroll within the panel for all 18 ·

Semantic Vocabularies 1

JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.

JSON-LD contexts and semantic vocabularies used across these APIs.

Forethought Context

0 classes · 3 properties

JSON-LD

Spectral Rules 2

Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.

Forethought API Rules

5 rules · 4 warnings

SPECTRAL

Forethought API Rules

5 rules · 4 errors · 1 warnings

SPECTRAL

JSON Schema 3

Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.

Standalone JSON Schema definitions for this provider's data models.

Forethought Solve Context Variable

4 properties

JSON SCHEMA

Forethought Solve Conversation

12 properties

JSON SCHEMA

Forethought Triage Prediction

4 properties

JSON SCHEMA

JSON Structure 2

JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.

JSON Structure definitions describing this provider's data shapes.

Forethought Conversation Structure

0 properties

JSON STRUCTURE

Forethought Triage Prediction Structure

0 properties

JSON STRUCTURE

Examples 4

Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.

Example request and response payloads for these APIs.

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Forethought Authentication

http · 1 scheme

SECURITY

Forethought Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Forethought Trust Center

SOC 2, GDPR

SECURITY

Agentic Access 1

An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.

Recommended x-agentic-access execution contracts for AI agents.

Forethought Agentic Access

4 operations · 3 acting

4 operations · 3 acting

AGENTIC

Integrations 15

Pre-built integrations with other platforms tell you where this provider already fits in a stack.

Pre-built integrations with other platforms and tools.

Zendesk

Salesforce

Intercom

Genesys

Five9

Gorgias

LiveChat

Front

Notion

Document360

Stonly

Airtable

Snowflake

8x8

Slack

Scroll within the panel for all 15 ·

Resources

Every other property we hold for Forethought — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.

Get Started 1

Portal, sign-up, and the first successful call

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

Build 4

SDKs, sample code, and the tooling you integrate with

Access & Security 3

Authentication, authorization, and security posture

Operate 2

Status, limits, changes, and where to get help

Commercial 3

Pricing, plans, and the legal terms of use

Other 2

Properties that don't map to a standard resource type

← All providers · Data indexed from github.com/api-evangelist/forethought · machine-readable index on apis.io