Genesys

Genesys is a global cloud customer experience (CX) and contact center software company whose flagship Genesys Cloud CX platform powers omnichannel customer engagement, routing, workforce management, and AI-driven orchestration. The Genesys Cloud Platform API is a large REST API of more than 3,000 public operations spanning conversations, routing, analytics, telephony (edge), workforce management, knowledge, journey, outbound, quality, gamification, integrations, and administration. It is secured with OAuth 2, described by a public OpenAPI (Swagger 2.0) definition, and supported by official SDKs for Java, .NET, Python, Go, JavaScript/Node, and iOS/Swift, a command-line interface, a notifications/websocket event surface, and a weekly changelog.

agent native

Solid contracts, transparent operations, and an easy start — typically complete on four or five facets with one clear soft spot.

travel_explore apis.io index code GitHub source public Website

API Evangelist profiles Genesys the way a machine reads it — 182 machine-readable artifacts across 1 API, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.

Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Genesys scores 58.1/100 (strong), with a separate agent-readiness read of 59/100 (agent native). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.

Kin Score

This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 58.1/100 · strong

Contract Quality 16.1 / 25

Developer Ergonomics 6.5 / 20

Access Clarity 12.1 / 20

Operational Transparency 3.4 / 13

Contract Governance 2.2 / 12

Discoverability 7.0 / 10

Regulatory · Telecommunications 9.8 / 15

Agent readiness — 59/100 · agent native

Machine-Readable Contract 18 / 18

Agentic Access Contract derived 2.5 / 10

Documented Reversibility 6.0 / 6

MCP Server documented 4.8 / 12

Machine-Readable Auth served 9.0 / 10

Idempotency 9.0 / 9

Stable Error Semantics 8.0 / 8

Request/Response Examples 7.0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills derived 1.3 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 4 / 4

Delegated User Identity 6.0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Put this on your own site. The badge is drawn live from Genesys's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.

<!-- Kin Score · API Evangelist -->
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   title="Genesys on API Evangelist — API profile and Kin Score">
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       alt="Genesys Kin Score — API readiness rating by API Evangelist" width="150" height="150" loading="lazy">
</a>

[![Genesys Kin Score — API readiness rating by API Evangelist](https://apis.io/badge/genesys/flat.svg)](https://providers.apievangelist.com/providers/genesys/)

<!-- Kin Score · API Evangelist -->
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   title="Genesys on API Evangelist — API profile and Kin Score">
  <img src="https://apis.io/badge/genesys/card.svg"
       alt="Genesys Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>

More shapes, themes and sizes → · Score as JSON · How badges work

How we profile Genesys

Each block below is one kind of artifact we hold for Genesys. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.

APIs 87

Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.

Individual APIs this provider publishes, each with its own machine-readable definition.

Genesys Agent Assistants API

Manage virtual agent assistants.

Genesys Agent Copilot API

Manage agent copilot configuration.

Genesys Agent UI API

Agent UI settings and configuration

Genesys AI Studio API

Manage AI Studio configuration

Genesys Alerting API

Rules and alerts

Genesys Analytics API

Analytics querying and reporting.

Genesys Architect API

Flows, Prompts, IVR schedules, Dependency Tracking

Genesys Assistant Copilot Variations API

Manage assistant copilot variations.

Genesys Audit API

The Audit API from Genesys — 7 operation(s) for audit.

Genesys Authorization API

Roles and permissions

Genesys Background Assistant API

Genesys Cloud Background Assistant

Genesys Billing API

The Billing API from Genesys — 2 operation(s) for billing.

Genesys Business Rules API

Business Rules

Genesys Carrier Services API

The Carrier Services API from Genesys — 1 operation(s) for carrier services.

Genesys Case Management API

Case Management

Genesys Chat API

The Chat API from Genesys — 22 operation(s) for chat.

Genesys Coaching API

Schedule and manage coaching appointments

Genesys Content Management API

The Content Management API from Genesys — 20 operation(s) for content management.

Genesys Conversations API

The Conversations API from Genesys — 231 operation(s) for conversations.

Genesys Data Extensions API

Data extensions

Genesys Data Privacy API

Data privacy masking rules

Genesys Downloads API

Download file

Genesys Emails API

The Emails API from Genesys — 2 operation(s) for emails.

Genesys Employee Engagement API

Employee Engagement

Genesys Events API

Events

Genesys External Contacts API

External Organizations, contacts, notes and relationships

Genesys Fax API

The Fax API from Genesys — 5 operation(s) for fax.

Genesys Flows API

IVR Flows

Genesys Gamification API

Gamification, Scorecard, and leaderboard

Genesys General Data Protection Regulation API

Working with General Data Protection Regulation (GDPR) requests

Genesys Geolocation API

The Geolocation API from Genesys — 2 operation(s) for geolocation.

Genesys Greetings API

The Greetings API from Genesys — 11 operation(s) for greetings.

Genesys Groups API

Groups, members

Genesys Identity Provider API

Identity providers

Genesys Infrastructure as Code API

Accelerated infrastructure configuration via reusable modules

Genesys Integrations API

The Integrations API from Genesys — 69 operation(s) for integrations.

Genesys Intents API

Customer intent

Genesys Journey API

Predictive Engagement, Customer Journey

Genesys Knowledge API

Knowledge administration and search

Genesys Language Understanding API

Language Understanding

Genesys Languages API

Available languages

Genesys Learning API

Manage learning modules

Genesys License API

Per-user platform license assignments

Genesys Locations API

Physical locations

Genesys Log Capture API

Browser Log Capture

Genesys Messaging API

Messaging

Genesys Mobile Devices API

Devices

Genesys Notifications API

Channels, subscriptions, topics, mobile push registration

Genesys OAuth API

OAuth clients, providers

Genesys Objects API

Access-controlled objects in the platform

Genesys Operational Events API

Operational events

Genesys Organization API

Organization

Genesys Organization Authorization API

Organization Authorization

Genesys Outbound API

The Outbound API from Genesys — 102 operation(s) for outbound.

Genesys Presence API

User and organization presences

Genesys Process Automation API

Work items, flows, triggers

Genesys Quality API

Evaluations, calibrations

Genesys Recording API

Recordings, policies, annotations, orphans

Genesys Response Management API

Responses, library, Response Assets, query

Genesys Routing API

Queues, wrapup codes, skills, email & sms config, predictive routing

Genesys SCIM API

System for Cross-domain Identity Management

Genesys Screen Monitoring API

Real-time screen monitoring

Genesys Scripts API

Agent-facing scripts for interactions

Genesys Search API

Search aggregate, users, groups

Genesys Settings API

Persist settings

Genesys Social Media API

Resources and analytics related to social media listening and response

Genesys Speech & Text Analytics API

The Speech & Text Analytics API from Genesys — 40 operation(s) for speech & text analytics.

Genesys Stations API

Stations

Genesys Suggest API

Search suggest user, group, locations

Genesys Task Management API

Task Management

Genesys Teams API

Teams, members

Genesys Telephony API

Telephony providers and configuration

Genesys Telephony Providers Edge API

Edge phones, trunks, lines.

Genesys Textbots API

Chatbot Interactions

Genesys Tokens API

Authentication Tokens

Genesys Uploads API

Presigned url generator for uploading files

Genesys Usage API

View organizational level usage data

Genesys User Recordings API

Summary, media

Genesys Users API

Me, routing, roles

Genesys Users Rules API

Create and manage users rules and their dependents

Genesys Utilities API

The Utilities API from Genesys — 4 operation(s) for utilities.

Genesys Voicemail API

Mailbox, messages, policy

Genesys Web Deployments API

Web Deployments

Genesys WebChat API

WebChat deployments

Genesys WebMessaging API

Web messaging

Genesys Widgets API

Widget deployments

Genesys Workforce Management API

Adherence, Schedules, Forecasts, Intraday Monitoring, Time Off Requests, Configuration

Scroll within the panel for all 87 ·

Open Collections 88

Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

PureCloud Platform Agent Assistants API

OPEN COLLECTION

PureCloud Platform Agent Assistants Agent Copilot API

OPEN COLLECTION

PureCloud Platform Agent Assistants Agent UI API

OPEN COLLECTION

PureCloud Platform Agent Assistants AI Studio API

OPEN COLLECTION

PureCloud Platform Agent Assistants Alerting API

OPEN COLLECTION

PureCloud Platform Agent Assistants Analytics API

OPEN COLLECTION

PureCloud Platform Agent Assistants Architect API

OPEN COLLECTION

PureCloud Platform Agent Assistants Assistant Copilot Variations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Audit API

OPEN COLLECTION

PureCloud Platform Agent Assistants Authorization API

OPEN COLLECTION

PureCloud Platform Agent Assistants Background Assistant API

OPEN COLLECTION

PureCloud Platform Agent Assistants Billing API

OPEN COLLECTION

PureCloud Platform Agent Assistants Business Rules API

OPEN COLLECTION

PureCloud Platform Agent Assistants Carrier Services API

OPEN COLLECTION

PureCloud Platform Agent Assistants Case Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Chat API

OPEN COLLECTION

PureCloud Platform Agent Assistants Coaching API

OPEN COLLECTION

PureCloud Platform Agent Assistants Content Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Conversations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Data Extensions API

OPEN COLLECTION

PureCloud Platform Agent Assistants Data Privacy API

OPEN COLLECTION

PureCloud Platform Agent Assistants Downloads API

OPEN COLLECTION

PureCloud Platform Agent Assistants Emails API

OPEN COLLECTION

PureCloud Platform Agent Assistants Employee Engagement API

OPEN COLLECTION

PureCloud Platform Agent Assistants Events API

OPEN COLLECTION

PureCloud Platform Agent Assistants External Contacts API

OPEN COLLECTION

PureCloud Platform Agent Assistants Fax API

OPEN COLLECTION

PureCloud Platform Agent Assistants Flows API

OPEN COLLECTION

PureCloud Platform Agent Assistants Gamification API

OPEN COLLECTION

PureCloud Platform Agent Assistants General Data Protection Regulation API

OPEN COLLECTION

PureCloud Platform Agent Assistants Geolocation API

OPEN COLLECTION

PureCloud Platform Agent Assistants Greetings API

OPEN COLLECTION

PureCloud Platform Agent Assistants Groups API

OPEN COLLECTION

PureCloud Platform Agent Assistants Identity Provider API

OPEN COLLECTION

PureCloud Platform Agent Assistants Infrastructure as Code API

OPEN COLLECTION

PureCloud Platform Agent Assistants Integrations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Intents API

OPEN COLLECTION

PureCloud Platform Agent Assistants Journey API

OPEN COLLECTION

PureCloud Platform Agent Assistants Knowledge API

OPEN COLLECTION

PureCloud Platform Agent Assistants Language Understanding API

OPEN COLLECTION

PureCloud Platform Agent Assistants Languages API

OPEN COLLECTION

PureCloud Platform Agent Assistants Learning API

OPEN COLLECTION

PureCloud Platform Agent Assistants License API

OPEN COLLECTION

PureCloud Platform Agent Assistants Locations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Log Capture API

OPEN COLLECTION

PureCloud Platform Agent Assistants Messaging API

OPEN COLLECTION

PureCloud Platform Agent Assistants Mobile Devices API

OPEN COLLECTION

PureCloud Platform Agent Assistants Notifications API

OPEN COLLECTION

PureCloud Platform Agent Assistants OAuth API

OPEN COLLECTION

PureCloud Platform Agent Assistants Objects API

OPEN COLLECTION

PureCloud Platform Agent Assistants Operational Events API

OPEN COLLECTION

PureCloud Platform Agent Assistants Organization API

OPEN COLLECTION

PureCloud Platform Agent Assistants Organization Authorization API

OPEN COLLECTION

PureCloud Platform Agent Assistants Outbound API

OPEN COLLECTION

PureCloud Platform Agent Assistants Presence API

OPEN COLLECTION

PureCloud Platform Agent Assistants Process Automation API

OPEN COLLECTION

PureCloud Platform Agent Assistants Quality API

OPEN COLLECTION

PureCloud Platform Agent Assistants Recording API

OPEN COLLECTION

PureCloud Platform Agent Assistants Response Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Routing API

OPEN COLLECTION

PureCloud Platform Agent Assistants SCIM API

OPEN COLLECTION

PureCloud Platform Agent Assistants Screen Monitoring API

OPEN COLLECTION

PureCloud Platform Agent Assistants Scripts API

OPEN COLLECTION

PureCloud Platform Agent Assistants Search API

OPEN COLLECTION

PureCloud Platform Agent Assistants Settings API

OPEN COLLECTION

PureCloud Platform Agent Assistants Social Media API

OPEN COLLECTION

PureCloud Platform Agent Assistants Speech & Text Analytics API

OPEN COLLECTION

PureCloud Platform Agent Assistants Stations API

OPEN COLLECTION

PureCloud Platform Agent Assistants Suggest API

OPEN COLLECTION

PureCloud Platform Agent Assistants Task Management API

OPEN COLLECTION

PureCloud Platform Agent Assistants Teams API

OPEN COLLECTION

PureCloud Platform Agent Assistants Telephony API

OPEN COLLECTION

PureCloud Platform Agent Assistants Telephony Providers Edge API

OPEN COLLECTION

PureCloud Platform Agent Assistants Textbots API

OPEN COLLECTION

PureCloud Platform Agent Assistants Tokens API

OPEN COLLECTION

PureCloud Platform Agent Assistants Uploads API

OPEN COLLECTION

PureCloud Platform Agent Assistants Usage API

OPEN COLLECTION

PureCloud Platform Agent Assistants User Recordings API

OPEN COLLECTION

PureCloud Platform Agent Assistants Users API

OPEN COLLECTION

PureCloud Platform Agent Assistants Users Rules API

OPEN COLLECTION

PureCloud Platform Agent Assistants Utilities API

OPEN COLLECTION

PureCloud Platform Agent Assistants Voicemail API

OPEN COLLECTION

PureCloud Platform Agent Assistants Web Deployments API

OPEN COLLECTION

PureCloud Platform Agent Assistants WebChat API

OPEN COLLECTION

PureCloud Platform Agent Assistants WebMessaging API

OPEN COLLECTION

PureCloud Platform Agent Assistants Widgets API

OPEN COLLECTION

PureCloud Platform Agent Assistants Workforce Management API

OPEN COLLECTION

Scroll within the panel for all 88 ·

MCP Servers 1

Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.

Model Context Protocol servers that expose these APIs to AI agents.

Genesys MCP Server

MCP SERVER

Event Specifications 1

Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Genesys Notifications Webhooks

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Genesys Authentication

apiKey/oauth2 · 2 schemes

SECURITY

Genesys Domain Security

TLSv1.3 · HSTS · DNSSEC · DMARC

SECURITY

Genesys Trust Center

SOC 1 Type 2, SOC 2 Type 2, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, ISO 42001:2023, PCI DSS, HIPAA, HITRUST, FedRAMP, GDPR, CCPA, LGPD, HDS

SECURITY

Scopes 1

OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.

OAuth scopes governing access to this provider's APIs.

Genesys Scopes

135 scopes · implicit

135 scopes

SCOPES

Agentic Access 1

An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.

Recommended x-agentic-access execution contracts for AI agents.

Genesys Agentic Access

3180 operations · 1702 acting · 67 human-in-the-loop

3180 operations · 1702 acting

AGENTIC

Resources

Every other property we hold for Genesys — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

WellKnown

WellKnown

AgentSkill

AgentSkill

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Lifecycle

Conformance

Webhooks

Conventions

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

Access & Security 5

Authentication, authorization, and security posture

DomainSecurity

SecurityTxt

Compliance

TrustCenter

Trust

Operate 5

Status, limits, changes, and where to get help

Support

StatusPage

ChangeLog

Deprecation

Changelog

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

← All providers · Data indexed from github.com/api-evangelist/genesys · machine-readable index on apis.io

Where this information came from

This is an independent, third-party profile of Genesys, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.

The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.

Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.

info@apievangelist.com · Read the full data-sourcing policy →
On a security or compliance team? Put security in the subject line and you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.

Discovery

Learnings

Guidance

Toolbox

Alignment

API Evangelist LLC

Genesys

APIs 87

Open Collections 88