Gladly
Gladly is a San Francisco–based people-centered customer service AI platform. The Gladly Hero agent workspace unifies voice, chat, SMS, email, and social into a single, channel-agnostic conversation per Customer, while Gladly Sidekick AI handles routine resolutions, drafts replies, and hands off to humans with full context. Brands integrate via the REST API, the Chat SDK (Web/iOS/Android), the Help Center widget, the embedded App Platform, webhooks, and a brand-hosted Lookup API. Customers include JetBlue, Allbirds, Crate & Barrel, Warby Parker, Ulta, Nordstrom, TUMI, UGG, Tory Burch, and Breeze Airways.
Solid contracts, transparent operations, and an easy start — typically complete on four or five facets with one clear soft spot.
API Evangelist profiles Gladly the way a machine reads it — 129 machine-readable artifacts across 28 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Gladly scores 63.9/100 (strong), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Gladly
Each block below is one kind of artifact we hold for Gladly. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 28
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Gladly Lookup API
Brand-hosted "Lookup" endpoint that Gladly calls outbound to enrich a conversation with first-party customer data. Lets brands keep system-of-record customer data in their own s...
Gladly Chat SDK
JavaScript chat widget loaded from the Gladly CDN. Exposes `Gladly.init`, `show`, `close`, `setUser`, `startConversation`, `navigate`, `applyCampaign`, `getAvailability`, plus a...
Gladly Sidekick iOS SDK
Swift SDK (v1.2.5, iOS 11+) for embedding the Gladly Sidekick chat experience in iOS apps. Ships `Gladly`, `GladlySettings`, `GladlyUser`, `UIConfiguration`, `UIHeaderConfigurat...
Gladly Sidekick Android SDK
Kotlin SDK (Android Q / API 29+) for embedding the Gladly Sidekick chat experience in Android apps. Provides `Gladly.initialize`, `setUser`, `showChat`, `handleMessageReceived`,...
Gladly Help Center
Embeddable Help Center widget that builds an FAQ/help page on a brand's website powered by Public Answers from Gladly's Answers knowledge base. Exposes a `.gladlyHC` CSS class h...
Gladly App Platform
Framework for building embedded "Apps" inside the Gladly Hero agent workspace. Apps surface third-party data (orders, loyalty, returns, CDP profiles) alongside the customer time...
Gladly Webhooks
Event-driven push channel that delivers Gladly platform events (conversation created/updated/closed, message created, task created/updated/closed, customer created/updated, agen...
Gladly Agents API
An **Agent** represents the user profile of a person who helps customers in Gladly. The API allows you to lookup Agents who participated in conversations with customers.
Gladly Answer Management API
The **Answer Management API** allows you to create, update, and delete Answers in Gladly. To create an Answer with content, two calls would be needed. One call to create an Answ...
Gladly Audiences API
An **Audience** represents a brand (or segment) specially for a multi-brand company. They are used to categorize Answers, Help Centers and Chats for the specific brands. The API...
Gladly Business Hours API
**Business Hours** define the operating schedule for your organization. They determine when your organization is available to handle customer communications and can be used to c...
Gladly Communications API
Communications API enables you to programmatically send messages to your customers. These messages are non-routable and non-searchable. ### Agent View  for payloads.
Gladly Proactive Conversations API
A proactive conversation consists of a **campaign** and **recipients**. This APIs intended use-case would be to provide status updates to a customer and not for marketing purposes.
Gladly Public Answer API
A **Public Answer** in Gladly represents a consumer-facing Answer. The Public Answers API allows you to search and retrieve Public Answers (created directly in the Gladly UI), w...
Gladly Reports API
A **Report** in Gladly contains metrics that you need to run the contact center. Reports API allows you to access Gladly's reports programatically.
Gladly Tasks API
A task is a way to create and do internal follow-up work for a customer within Gladly. Tasks have a due date, an assignee, a description of what is needed for a customer, and ca...
Gladly Teams API
A **Team** represents a group of Agents. They may handle particular **Inboxes** or types of work within Gladly.
Gladly Topics API
A **Topic** is a way of labeling a conversation in Gladly for specific business purposes. For example, an agent may apply the topic "Return" to a conversation where a customer r...
Gladly User Identity API
The User Identity API from Gladly — 1 operation(s) for user identity.
Gladly Webhooks API
A **Webhook** is a way to send notifications about Gladly events as a POST request to the endpoint of your choice.
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Open Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Gladly API
OPEN COLLECTIONPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Gladly Plans Pricing
PLANSRate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Gladly Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Gladly Finops
FINOPSFeatures 10
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Unified Customer Conversation
One channel-agnostic conversation per customer across voice, chat, SMS, email, and social — with full history visible to agents and Sidekick AI.
Gladly Sidekick AI
AI agent that resolves routine cases end-to-end, drafts agent replies, and hands off with full context. Configured in plain English via Guides.
Gladly Hero
People-centric agent workspace (formerly Gladly Team) with customer timeline, topics, tasks, and inbox routing.
Answers Knowledge Base
Versioned answers with audiences, topics, language scoping, and Help Center publication.
Lookup API Pattern
Brand-hosted endpoint Gladly calls to enrich conversations with first-party customer data — no need to mirror profiles into Gladly.
App Platform
Embedded apps inside Hero that surface third-party data (orders, loyalty, returns, CDP) next to the timeline.
Webhooks and Events
Push delivery of conversation, message, task, customer, and agent-state events to brand endpoints.
Bulk Export Jobs
Scheduled export jobs for agents, conversations, customers, and metrics in JSONL.
Multichannel Voice
Native voice channel with call recording, Voice AI deflection, and toll-free / local number support.
Help Center Widget
Embeddable, brand-styled self-service surface backed by Public Answers.
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Semantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Gladly Context
JSON-LDSpectral Rules 2
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Gladly API Rules
SPECTRALGladly API Rules
SPECTRALJSON Schema 5
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Gladly Answer
JSON SCHEMAGladly Conversation
JSON SCHEMAGladly Customer
JSON SCHEMAGladly Task
JSON SCHEMAGladly Webhook
JSON SCHEMAJSON Structure 5
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Gladly Answer Structure
JSON STRUCTUREGladly Conversation Structure
JSON STRUCTUREGladly Customer Structure
JSON STRUCTUREGladly Task Structure
JSON STRUCTUREGladly Webhook Structure
JSON STRUCTUREExamples 4
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Gladly Task Create Example
EXAMPLESecurity Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Use Cases 7
What developers actually build with this provider — captured so the catalogue answers 'what is this for', not just 'what does this expose'.
What developers build with this provider.
Retail and DTC Customer Service
Tie order data from Shopify or BigCommerce to every conversation so agents can refund, replace, or cancel orders without leaving Hero.
Travel and Hospitality Care
Manage high-touch, multi-leg voice + messaging cases for airlines, cruise lines, and resorts (JetBlue, Breeze).
AI Deflection of Routine Cases
Have Sidekick AI fully resolve order-status, return, password-reset, and FAQ traffic with seamless human handoff.
Loyalty-Aware Service
Pull loyalty tier and lifetime value from Smile.io, Zinrelo, or LoyaltyLion to prioritize and personalize support.
Subscription Lifecycle Support
Coordinate billing, pause/skip, and renewal questions with Recharge, Recurly, Ordergroove, or Skio in-conversation.
CDP-Driven Personalization
Sync customer segments from Segment, HighTouch, or Fivetran into Gladly to tailor every interaction.
Proactive Outreach
Trigger outbound conversations from order events, delivery delays, or abandoned carts via Proactive Conversations and Communications APIs.
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Integrations 55
Pre-built integrations with other platforms tell you where this provider already fits in a stack.
Pre-built integrations with other platforms and tools.
Shopify
Native bidirectional integration — order history, customer LTV, refunds, cancellations, and discount codes from inside the conversation.
BigCommerce
E-commerce platform integration for order and customer context.
Magento (Adobe Commerce)
E-commerce platform integration.
Klaviyo
Send conversation-created and closed events from Gladly to Klaviyo for segmentation and lifecycle email flows.
Recharge
Subscription management integration for pause/skip/cancel inside conversations.
Recurly
Subscription billing integration.
Ordergroove
Subscription and reorder integration.
Skio
Subscription management integration.
AfterShip
Shipment tracking and post-purchase notifications.
Loop
Returns management for e-commerce brands.
ReturnLogic
Returns and reverse-logistics integration.
Narvar
Post-purchase experience and tracking.
Corso
Shipping protection and order recovery.
Shiphero
Warehouse and order fulfillment.
Shipped Suite
Package protection and shipping confidence.
Segment (Source)
Stream Gladly events into Segment for the data warehouse and downstream tools.
Fivetran
ELT extraction of Gladly data into the data warehouse.
HighTouch
Reverse-ETL sync of warehouse audiences into Gladly customer profiles.
Smile.io
Loyalty program data surfaced in conversations.
LoyaltyLion
Loyalty program data and tier-aware routing.
Zinrelo
Loyalty program integration.
Attentive
SMS marketing audience and campaign integration.
Emplifi
Social media management integration.
Optimizely / Zaius
Customer data and personalization platform integration.
TurnTo
Reviews and Q&A integration.
ScreenMeet
In-conversation co-browse and screen-share.
Flip
Live-shopping and video customer support.
Facebook Messenger
Native social messaging channel.
AWS EventBridge
Stream Gladly events to AWS EventBridge for serverless downstream automation.
Linc
Voice-of-customer and AI assistance integration.
Ada Support
AI chatbot integration partner.
Netomi
AI customer experience platform integration.
Siena
Autonomous CX agent integration.
KODIF.ai
AI customer service automation integration.
AgentsOnly
On-demand agent staffing integration.
Endear
Clienteling and outreach for retail.
Simplr
On-demand customer service capacity.
HiOperator
Managed customer service operations partner.
Assembled
Workforce management for forecasting and scheduling.
MaestroQA
Quality assurance and agent scoring.
Playvox
Quality, coaching, and workforce optimization.
Calabrio
Workforce management and quality.
Medallia
Customer experience and feedback.
Medallia Agent Connect
Agent feedback and coaching loop.
Simplesat
CSAT survey integration.
Delighted
NPS and customer satisfaction surveys.
Qualtrics
Enterprise experience management surveys.
Hark
Voice-of-customer escalation video capture.
SentiSum
Tagging and analytics for conversations.
Formspree
Form-to-conversation routing.
Formstack
Form data routing into Gladly.
Jotform
Form ingestion into customer conversations.
Idiomatic
Conversation analytics and CX insights.
Spree Commerce
Open-source e-commerce platform integration.
Swell
Headless commerce integration.
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Solutions 5
Packaged solutions the provider offers on top of the raw API surface.
Packaged solutions this provider offers.
Gladly Hero
People-centered agent workspace for voice, chat, SMS, email, and social — formerly known as Gladly Team.
Gladly Sidekick AI
AI customer service agent that resolves routine cases end-to-end and hands off to human agents with full context.
Gladly Voice AI
Voice-channel AI assistant priced per minute, layered on the native voice channel.
Gladly Help Center
Embedded self-service experience powered by Public Answers.
Gladly App Platform
Embedded apps and connectors inside the Hero workspace.
Resources
Every other property we hold for Gladly — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 2
Portal, sign-up, and the first successful call
Documentation 2
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 3
Pagination, idempotency, versioning, errors, and events
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 2
Authentication, authorization, and security posture
Learn 1
Tutorials, courses, talks, and written guidance
Operate 3
Status, limits, changes, and where to get help
Commercial 5
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/gladly · machine-readable index on apis.io