Gorgias
Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations alongside order data. The platform automates repetitive support tasks with AI agents and macros, surfaces revenue attribution for support interactions, and powers self-service flows on storefronts. The Gorgias REST API provides full CRUD access to tickets, customers, macros, integrations, and widgets using HTTP Basic authentication or OAuth2 for public apps.
Limited machine-readable signal and partial portal coverage — documentation a human can read, but little a machine or agent can consume without scraping.
API Evangelist profiles Gorgias the way a machine reads it — 36 machine-readable artifacts across 1 API, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Gorgias scores 38.3/100 (thin), with a separate agent-readiness read of 23/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Kin Score
How this is scored →scored 2026-09-08 · rubric v0.20.0
Put this on your own site. The badge is drawn live from Gorgias's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/gorgias/"
title="Gorgias on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/gorgias.svg"
alt="Gorgias Kin Score — API readiness rating by API Evangelist" width="150" height="150" loading="lazy">
</a>[](https://providers.apievangelist.com/providers/gorgias/)<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/gorgias/"
title="Gorgias on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/gorgias/card.svg"
alt="Gorgias Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>More shapes, themes and sizes → · Score as JSON · How badges work
How we profile Gorgias
Each block below is one kind of artifact we hold for Gorgias. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 14
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Gorgias Webhooks
Outbound webhook surface delivered through Gorgias HTTP Integrations. When configured triggers fire on a Gorgias account, Gorgias sends an HTTP request to the URL set on the Tic...
Gorgias Account API
The Account API from Gorgias — 2 operation(s) for account.
Gorgias Customers API
The Customers API from Gorgias — 2 operation(s) for customers.
Gorgias Integrations API
The Integrations API from Gorgias — 2 operation(s) for integrations.
Gorgias Macros API
The Macros API from Gorgias — 2 operation(s) for macros.
Gorgias Messages API
The Messages API from Gorgias — 1 operation(s) for messages.
Gorgias Rules API
The Rules API from Gorgias — 2 operation(s) for rules.
Gorgias Surveys API
The Surveys API from Gorgias — 1 operation(s) for surveys.
Gorgias Tags API
The Tags API from Gorgias — 3 operation(s) for tags.
Gorgias Teams API
The Teams API from Gorgias — 1 operation(s) for teams.
Gorgias Tickets API
The Tickets API from Gorgias — 2 operation(s) for tickets.
Gorgias Users API
The Users API from Gorgias — 2 operation(s) for users.
Gorgias Views API
The Views API from Gorgias — 2 operation(s) for views.
Gorgias Widgets API
The Widgets API from Gorgias — 2 operation(s) for widgets.
Scroll within the panel for all 14 ·
Open Collections 15
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
API Collection
OPEN COLLECTIONGorgias REST Account API
OPEN COLLECTIONGorgias REST Account Customers API
OPEN COLLECTIONGorgias REST Account Integrations API
OPEN COLLECTIONGorgias REST Account Macros API
OPEN COLLECTIONGorgias REST Account Messages API
OPEN COLLECTIONGorgias REST Account Rules API
OPEN COLLECTIONGorgias REST Account Surveys API
OPEN COLLECTIONGorgias REST Account Tags API
OPEN COLLECTIONGorgias REST Account Teams API
OPEN COLLECTIONGorgias REST Account Tickets API
OPEN COLLECTIONGorgias REST Account Users API
OPEN COLLECTIONGorgias REST Account Views API
OPEN COLLECTIONGorgias REST Account Widgets API
OPEN COLLECTIONGorgias REST API
OPEN COLLECTIONScroll within the panel for all 15 ·
Event Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Gorgias Webhooks (HTTP Integrations)
Best-effort AsyncAPI 2.6 description of the Gorgias webhook surface, delivered through Gorgias HTTP Integrations. When the configured triggers fire inside a Gorgias account, Gor...
ASYNCAPISpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Gorgias API Rules
SPECTRALSecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Scopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Gorgias — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 1
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Operate 3
Status, limits, changes, and where to get help
Commercial 1
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
← All providers · Data indexed from github.com/api-evangelist/gorgias · machine-readable index on apis.io
This is an independent, third-party profile of Gorgias, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
info@apievangelist.com
·
Read the full data-sourcing policy →
On a security or compliance team? Put security in the subject line and
you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.