Gorgias
Gorgias is a customer support and helpdesk platform purpose-built for ecommerce brands, with deep native integrations into Shopify, BigCommerce, Magento, and other commerce stacks to unify email, chat, social, SMS, and voice conversations alongside order data. The platform automates repetitive support tasks with AI agents and macros, surfaces revenue attribution for support interactions, and powers self-service flows on storefronts. The Gorgias REST API provides full CRUD access to tickets, customers, macros, integrations, and widgets using HTTP Basic authentication or OAuth2 for public apps.
Limited machine-readable signal and partial portal coverage — documentation a human can read, but little a machine or agent can consume without scraping.
API Evangelist profiles Gorgias the way a machine reads it — 22 machine-readable artifacts across 14 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Gorgias scores 41.8/100 (thin), with a separate agent-readiness read of 47/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Gorgias
Each block below is one kind of artifact we hold for Gorgias. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 14
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Gorgias Webhooks
Outbound webhook surface delivered through Gorgias HTTP Integrations. When configured triggers fire on a Gorgias account, Gorgias sends an HTTP request to the URL set on the Tic...
Gorgias Account API
The Account API from Gorgias — 2 operation(s) for account.
Gorgias Customers API
The Customers API from Gorgias — 2 operation(s) for customers.
Gorgias Integrations API
The Integrations API from Gorgias — 2 operation(s) for integrations.
Gorgias Macros API
The Macros API from Gorgias — 2 operation(s) for macros.
Gorgias Messages API
The Messages API from Gorgias — 1 operation(s) for messages.
Gorgias Rules API
The Rules API from Gorgias — 2 operation(s) for rules.
Gorgias Surveys API
The Surveys API from Gorgias — 1 operation(s) for surveys.
Gorgias Tags API
The Tags API from Gorgias — 3 operation(s) for tags.
Gorgias Teams API
The Teams API from Gorgias — 1 operation(s) for teams.
Gorgias Tickets API
The Tickets API from Gorgias — 2 operation(s) for tickets.
Gorgias Users API
The Users API from Gorgias — 2 operation(s) for users.
Gorgias Views API
The Views API from Gorgias — 2 operation(s) for views.
Gorgias Widgets API
The Widgets API from Gorgias — 2 operation(s) for widgets.
Scroll within the panel for all 14 ·
Open Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Gorgias REST API
OPEN COLLECTIONEvent Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Gorgias Webhooks (HTTP Integrations)
Best-effort AsyncAPI 2.6 description of the Gorgias webhook surface, delivered through Gorgias HTTP Integrations. When the configured triggers fire inside a Gorgias account, Gor...
ASYNCAPISpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Gorgias API Rules
SPECTRALSecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Scopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Gorgias — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 1
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Operate 3
Status, limits, changes, and where to get help
Commercial 1
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
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