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Groove

Groove is a customer support helpdesk and shared inbox platform for small and midsize businesses that consolidates email, live chat, social, and knowledge base content into a single agent workspace with automations, collision detection, reporting, and SLAs. Groove also provides customer- facing knowledge bases and self-service portals. Developers can integrate via the v2 GraphQL API or the legacy v1 REST API, both authenticated with an API key obtained from account settings.

agent ready

Limited machine-readable signal and partial portal coverage — documentation a human can read, but little a machine or agent can consume without scraping.

Kin Score

API Evangelist profiles Groove the way a machine reads it — 19 machine-readable artifacts across 12 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.

Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Groove scores 40.7/100 (thin), with a separate agent-readiness read of 47/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.

Kin Score

This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 40.7/100 · thin
Contract Quality 15.5 / 25
Developer Ergonomics 6.1 / 20
Commercial Clarity 2.1 / 20
Operational Transparency 0.7 / 13
Governance 6.3 / 12
Discoverability 10.0 / 10
Agent readiness — 47/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3

How we profile Groove

Each block below is one kind of artifact we hold for Groove. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.

APIs 12

Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.

Individual APIs this provider publishes, each with its own machine-readable definition.

Groove GraphQL API v2

GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieve...

Groove REST API v1

Legacy REST API for managing customers, conversations, messages, mailboxes, agents, tags, and webhooks in Groove. Authentication uses a Bearer API key. The REST API is no longer...

Groove Webhooks

Groove's webhook surface delivered through the legacy REST API webhook subscription endpoint. Customers register destination URLs and event types via POST /v1/webhooks; Groove t...

Groove Agents API

The Agents API from Groove — 2 operation(s) for agents.

Groove Attachments API

The Attachments API from Groove — 1 operation(s) for attachments.

Groove Customers API

The Customers API from Groove — 2 operation(s) for customers.

Groove Folders API

The Folders API from Groove — 1 operation(s) for folders.

Groove Groups API

The Groups API from Groove — 2 operation(s) for groups.

Groove Mailboxes API

The Mailboxes API from Groove — 1 operation(s) for mailboxes.

Groove Messages API

The Messages API from Groove — 2 operation(s) for messages.

Groove Tickets API

The Tickets API from Groove — 4 operation(s) for tickets.

Groove Webhooks API

The Webhooks API from Groove — 2 operation(s) for webhooks.

Scroll within the panel for all 12 ·

Open Collections 1

Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Groove REST API v1

OPEN COLLECTION

GraphQL 1

Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.

GraphQL schemas published by this provider.

Groove GraphQL API

GraphQL API exposing conversations, messages, agents, contacts, mailboxes, tags, and knowledge base data through a single endpoint. Authentication uses a Bearer API key retrieve...

GRAPHQL

Event Specifications 1

Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Groove Webhooks

AsyncAPI 2.6 description of Groove's webhook surface as documented for the legacy Groove REST API v1. Groove enables customers to register webhook subscriptions through `POST ht...

ASYNCAPI

Spectral Rules 1

Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.

Groove API Rules

8 rules · 1 errors · 7 warnings

SPECTRAL

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Groove Authentication

apiKey/http · 2 schemes

SECURITY

Groove Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.

Recommended x-agentic-access execution contracts for AI agents.

Groove Agentic Access

24 operations · 11 acting

24 operations · 11 acting

AGENTIC

Resources

Every other property we hold for Groove — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.

Get Started 2

Portal, sign-up, and the first successful call

Documentation 1

Reference material describing how the API behaves

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

Build 1

SDKs, sample code, and the tooling you integrate with

Access & Security 2

Authentication, authorization, and security posture

Commercial 1

Pricing, plans, and the legal terms of use

Company 3

The organization behind the API

← All providers · Data indexed from github.com/api-evangelist/groove · machine-readable index on apis.io