HiCustomer
HiCustomer (ハイカスタマー) was a Japanese Customer Success Management (CSM) SaaS built specifically for SaaS companies. Its platform aggregated customer data scattered across BI tools, CRMs, and chat tools to visualize product usage, communication history, revenue, and contract information in one place. Teams used configurable health-score rules to monitor account health across the customer lifecycle, and custom alerts to surface churn and upsell signals at the right moment, with time-series analysis to make customer-success outreach repeatable. The company also offered customer-success consulting. As of this enrichment pass the hicustomer.jp domain no longer resolves to a live site (its authoritative AWS Route 53 zone is empty) and the product appears discontinued; the last archived homepage (Oct 2024) shows only a minimal "About the company" page. No public developer API, documentation, SDK, or developer portal was ever published.
Index entry only — little beyond a description and a link, and nothing machine-readable enough for an agent to act on without a human reading the site first.
HiCustomer is tracked in the API Evangelist network. This page is the human-readable profile that sits on top of the machine-readable index we maintain at apis.io.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — HiCustomer scores 6.8/100 (minimal), with a separate agent-readiness read of 0/100 (human only). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
Resources
Every other property we hold for HiCustomer — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Company 1
The organization behind the API
HiCustomer is in the network as a tracked entity. We haven't yet indexed a public API surface for it — when one is published, the artifacts, score, and agent-readiness read will appear here automatically. The source repository is where that profile is built.
← All providers · Data indexed from github.com/api-evangelist/hicustomer · machine-readable index on apis.io