HiCustomer
HiCustomer (ハイカスタマー) was a Japanese Customer Success Management (CSM) SaaS built specifically for SaaS companies. Its platform aggregated customer data scattered across BI tools, CRMs, and chat tools to visualize product usage, communication history, revenue, and contract information in one place. Teams used configurable health-score rules to monitor account health across the customer lifecycle, and custom alerts to surface churn and upsell signals at the right moment, with time-series analysis to make customer-success outreach repeatable. The company also offered customer-success consulting, and later pivoted to a digital sales room product, "Arch by HiCustomer". On 2024-09-13 HiCustomer Inc. sold the Arch business to the Tokyo-listed adtech company Geniee, Inc. (TSE 6562), which absorbed it into GENIEE SFA/CRM and rebranded it Geniee DSR. As of this enrichment pass the hicustomer.jp domain no longer resolves to a live site (its authoritative AWS Route 53 zone is delegated but empty) and the product is discontinued; the last archived homepage (Oct 2024) is a STUDIO-built single-page "About the company" placeholder. No public developer API, documentation, SDK, or developer portal was ever published — the Wayback record for hicustomer.jp contains no /api, /docs, /developers, /pricing or /status path at any point in its history.
HiCustomer is tracked in the API Evangelist network. This page is the human-readable profile that sits on top of the machine-readable index we maintain at apis.io.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Why this profile is thin
hicustomer.jp is a registered .jp domain delegated to AWS Route 53 with a completely empty zone — no A, CNAME or MX answer for the apex or for any api/docs/app subdomain — so every probe fails at DNS, and the company's last remaining product, the "Arch by HiCustomer" digital sales room, was sold to Geniee, Inc. on 2024-09-13 and now ships as Geniee DSR.
This is an honest zero, not a gap in our research. HiCustomer does not appear to expose an API, so there is nothing here for us to index and nothing for them to fix.
What we probed
https://hicustomer.jp/→ HTTP 0https://api.hicustomer.jp/→ HTTP 0https://hicustomer.jp/openapi.json→ HTTP 0https://hicustomer.jp/.well-known/agent-card.json→ HTTP 0https://web.archive.org/web/20240523185505id_/https://hicustomer.jp/.well-known/openid-configuration→ HTTP 200https://geniee.co.jp/news/20240913/→ HTTP 200
Resources
Every other property we hold for HiCustomer — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Company 1
The organization behind the API
HiCustomer is in the network as a tracked entity. We haven't yet indexed a public API surface for it — when one is published, the artifacts, score, and agent-readiness read will appear here automatically. The source repository is where that profile is built.
← All providers · Data indexed from github.com/api-evangelist/hicustomer · machine-readable index on apis.io
This is an independent, third-party profile of HiCustomer, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
info@apievangelist.com
·
Read the full data-sourcing policy →
On a security or compliance team? Put security in the subject line and
you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.