Netomi
Netomi (founded 2016 as msg.ai) is an enterprise agentic AI platform for customer experience. Its "Agentic OS for CX" orchestrates a network of AI agents across chat, email, telephony, social, search, MCP and API channels, layering a governance tier (topic and policy guardrails, prompt security, response validation) over a task-planning orchestration agent and specialised knowledge-retrieval, action, personalisation and sentiment agents, with RAG/Graph-RAG retrieval, reinforcement-learning feedback and AI observability. Netomi ships first-party mobile Chat SDKs for iOS (Swift Package Manager, plus the deprecated NetomiChatSDK CocoaPod), Android (com.netomi.chat:chat-widget-android on Maven Central) and React Native (@netomi.com/netomi-chat-react-native on npm), all backed by the api.netomi.com service with optional JWT-authenticated sessions, guest sessions, custom API headers and a bidirectional SDK event bus. The platform runs in US, EU and Singapore production regions and publishes SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, GDPR, CCPA and PDPA compliance posture. The Agentic Studio console and the developer documentation portal are gated behind an enterprise account, but a live, unlinked OpenAPI 3.1.0 contract for the AgentDesk REST API — 56 paths, 67 operations, 103 schemas, covering the conversation engine, NLU prediction, query analysis, conversation history, per-bot rate-limit configuration, visitor authorization and sixteen inbound channel webhooks (Zendesk, Zoho, Salesforce, Freshdesk, Gladly, Helpshift, Sprinklr, Sunshine Conversations, Facebook, Twitter, Google Assistant, Firebase) — is served publicly at https://api.netomi.com/v3/api-docs with Swagger UI at https://api.netomi.com/swagger-ui.html.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles Netomi the way a machine reads it — 9 machine-readable artifacts across 2 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Netomi scores 53.3/100 (developing), with a separate agent-readiness read of 44/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-08-17 · rubric v0.11.0
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title="Netomi on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/netomi/card.svg"
alt="Netomi Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>More shapes, themes and sizes → · Score as JSON · How badges work
How we profile Netomi
Each block below is one kind of artifact we hold for Netomi. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 2
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Netomi Platform API
The Netomi backend service that fronts the Agentic OS for CX. It backs the first-party mobile Chat SDKs (session establishment, message exchange, rich media, file attachments, f...
Netomi Status API
Public machine-readable status feed for the Netomi platform, served by Atlassian Statuspage at status.netomi.com. Exposes the standard Statuspage v2 JSON surface (summary, statu...
Open Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
AgentDesk REST API
OPEN COLLECTIONMCP Servers 1
Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.
Model Context Protocol servers that expose these APIs to AI agents.
netomi-mcp.yml
MCP SERVEREvent Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Netomi Events
ASYNCAPISecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Netomi — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 5
Portal, sign-up, and the first successful call
Documentation 3
Reference material describing how the API behaves
Agent Surfaces 5
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 7
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 7 ·
Build 3
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Operate 4
Status, limits, changes, and where to get help
Commercial 2
Pricing, plans, and the legal terms of use
Company 1
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/netomi · machine-readable index on apis.io
This is an independent, third-party profile of Netomi, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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