NICE
NICE provides a comprehensive Customer Experience (CX) AI platform that orchestrates human and AI agents, automates service, and empowers workforces. Their solutions span enterprise CX AI, integrations, cloud architecture, and agent workspaces, delivering scalable intelligent experiences across industries.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles NICE the way a machine reads it — 22 machine-readable artifacts across 11 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — NICE scores 41.0/100 (developing), with a separate agent-readiness read of 22/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Why this profile is thin
Developer portal pages are HTML only and return no machine‑readable OpenAPI spec (e.g., https://developer.niceincontact.com/openapi.json redirects to a NotFound page).
The documentation is public — a person can read it, but a machine cannot. This one is NICE's to change: publishing an OpenAPI (or AsyncAPI for events) at a stable URL would make the same surface consumable by a crawler, a linter, and an AI agent.
What we probed
https://developer.niceincontact.com/openapi.json→ HTTP 302
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Kin Score
How this is scored →scored 2026-10-17 · rubric v0.24.0
Put this on your own site. The badge is drawn live from NICE's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/nice/"
title="NICE on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/nice.svg"
alt="NICE Kin Score — API readiness rating by API Evangelist" width="150" height="150" loading="lazy">
</a>[](https://providers.apievangelist.com/providers/nice/)<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/nice/"
title="NICE on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/nice/card.svg"
alt="NICE Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>More shapes, themes and sizes → · Score as JSON · How badges work
How we profile NICE
Each block below is one kind of artifact we hold for NICE. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 11
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
NICE Contact Center API
API for NICE Contact Center platform, providing endpoints for contact management, reporting, and integration.
NICE Channels API
The Channels API from NICE — 1 operation(s) for channels.
NICE Contacts API
The Contacts API from NICE — 1 operation(s) for contacts.
NICE Incontactapi API
The Incontactapi API from NICE — 3 operation(s) for incontactapi.
NICE Perform Action API
The Perform Action API from NICE — 1 operation(s) for perform action.
NICE Result API
The Result API from NICE — 1 operation(s) for result.
NICE Segments API
The Segments API from NICE — 1 operation(s) for segments.
NICE Status API
The Status API from NICE — 1 operation(s) for status.
NICE User Management API
The User Management API from NICE — 14 operation(s) for user management.
NICE Voice Print Status API
The Voice Print Status API from NICE — 1 operation(s) for voice print status.
NICE .well Known API
The .well Known API from NICE — 1 operation(s) for .well known.
Scroll within the panel for all 11 ·
Event Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Nice Webhooks
ASYNCAPISemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Nice Context
JSON-LDSpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
NICE API Rules
SPECTRALJSON Schema 5
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
GetStatusRequestidResponse
JSON SCHEMAGetWellKnownOpenidConfigurationResponse
JSON SCHEMAPostChannelsRequest
JSON SCHEMAPostContactsResponse
JSON SCHEMAPostSegmentsResponse
JSON SCHEMASecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Resources
Every other property we hold for NICE — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 2
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 6
Pagination, idempotency, versioning, errors, and events
Access & Security 5
Authentication, authorization, and security posture
Operate 1
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 2
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/nice · machine-readable index on apis.io
This is an independent, third-party profile of NICE, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.