Parature
Parature was a cloud-based customer service and self-service knowledge base company founded around 2000 (originally as Cyracle) and headquartered in Herndon, Virginia. Its SaaS suite covered a customer self-service knowledge base, ticketing/case management, live chat, and social customer service, and it exposed a developer API for managing knowledge base articles, tickets, and related data. Microsoft acquired Parature for a reported $100 million in January 2014 and folded its capabilities into Microsoft Dynamics CRM / Dynamics 365 for Customer Service. Parature from Microsoft stopped selling to new customers on November 1, 2016 and the standalone service was fully retired (end of support) on May 15, 2018. This is a historical/defunct company profile: the parature.com domain no longer resolves and there is no live developer portal, documentation, or API surface to enrich.
Parature is tracked in the API Evangelist network. This page is the human-readable profile that sits on top of the machine-readable index we maintain at apis.io.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Resources
Every other property we hold for Parature — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Company 1
The organization behind the API
Other 1
Properties that don't map to a standard resource type
Parature is in the network as a tracked entity. We haven't yet indexed a public API surface for it — when one is published, the artifacts, score, and agent-readiness read will appear here automatically. The source repository is where that profile is built.
← All providers · Data indexed from github.com/api-evangelist/parature · machine-readable index on apis.io
This is an independent, third-party profile of Parature, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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