Salesforce Service Cloud
Salesforce Service Cloud is a customer service and support platform that helps businesses deliver smarter, faster, and more personalized customer service across all channels.
Solid contracts, transparent operations, and an easy start — typically complete on four or five facets with one clear soft spot.
API Evangelist profiles Salesforce Service Cloud the way a machine reads it — 37 machine-readable artifacts across 18 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Salesforce Service Cloud scores 61.5/100 (strong), with a separate agent-readiness read of 54/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
How we profile Salesforce Service Cloud
Each block below is one kind of artifact we hold for Salesforce Service Cloud. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 18
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Salesforce Service Cloud SOAP API
SOAP-based API for enterprise integration and complex service cloud operations.
Service Cloud Streaming API
Real-time streaming API for push notifications and event-driven architecture.
Knowledge API
API for managing knowledge base articles and content.
Einstein Bot API
API for building and managing AI-powered chatbots for customer service.
Omni-Channel API
API for managing omni-channel routing, agent presence, and work distribution across multiple service channels including chat, messaging, email, and voice.
Service Cloud Voice Telephony Integration API
REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice calls, call recording, and real-time transcription within the serv...
Service Cloud Voice for Partner Telephony API
Developer API for connecting third-party telephony systems to Service Cloud Voice, including the Connector API for passing information between contact center platforms and Sales...
Agentforce Service Agent API
REST API for building and deploying AI-powered service agents using Agentforce, enabling headless agent interactions, session management, and seamless escalation from AI agents ...
Salesforce Service Cloud Accounts API
Operations for managing account records
Salesforce Service Cloud Availability API
Agent availability and routing
Salesforce Service Cloud Cases API
Operations for managing customer service cases
Salesforce Service Cloud Contacts API
Operations for managing contact records
Salesforce Service Cloud Knowledge API
Operations for managing knowledge articles
Salesforce Service Cloud Messages API
Chat message operations
Salesforce Service Cloud Query API
SOQL query operations
Salesforce Service Cloud Search API
SOSL search operations
Salesforce Service Cloud Sessions API
Chat session lifecycle management
Salesforce Service Cloud Settings API
Chat deployment settings
Scroll within the panel for all 18 ·
Open Collections 2
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Salesforce Service Cloud Salesforce Chat REST API
OPEN COLLECTIONSalesforce Service Cloud REST API
OPEN COLLECTIONGraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Salesforce Service Cloud GraphQL Schema
This conceptual GraphQL schema represents the Salesforce Service Cloud data model, derived from the Salesforce REST API, Live Agent REST API, and associated developer documentat...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Salesforce Service Cloud Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Event Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Salesforce Service Cloud Streaming API
Real-time event streaming API for Salesforce Service Cloud using the Bayeux protocol over CometD. Supports PushTopic events for sObject changes, Platform Events for custom event...
ASYNCAPISemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Spectral Rules 3
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Salesforce Service Cloud API Rules
SPECTRALSalesforce Service Cloud API Rules
SPECTRALSalesforce Service Cloud API Rules
SPECTRALJSON Schema 1
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Salesforce Service Cloud Case
JSON SCHEMAJSON Structure 1
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Salesforce Service Cloud Case Structure
JSON STRUCTUREExamples 2
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Security Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Scopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Salesforce Service Cloud — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 5
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 3
Pagination, idempotency, versioning, errors, and events
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Learn 2
Tutorials, courses, talks, and written guidance
Operate 5
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 2
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/salesforce-service-cloud · machine-readable index on apis.io