ServiceMax
ServiceMax is asset-centric field service management (FSM) software that helps equipment manufacturers and service organizations maximize equipment uptime, optimize technician productivity, and streamline service delivery. Its cloud platform, built natively on the Salesforce platform (ServiceMax Core and Asset 360), spans work order and workflow management, scheduling and dispatch (Service Board), preventive and predictive maintenance, contract and entitlement management, parts and inventory, offline-capable mobile tools (ServiceMax Go), real-time technician collaboration (Zinc), and customer self-service (Engage). Founded in 2007 and acquired by PTC in 2023, ServiceMax integrates with PTC's IoT and PLM portfolio (ThingWorx, Windchill) and exposes its data and workflows through the underlying Salesforce API surface rather than a standalone public developer API.
Index entry only — little beyond a description and a link, and nothing machine-readable enough for an agent to act on without a human reading the site first.
API Evangelist profiles ServiceMax the way a machine reads it — 3 machine-readable artifacts, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — ServiceMax scores 14.8/100 (minimal), with a separate agent-readiness read of 4/100 (human only). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile ServiceMax
Each block below is one kind of artifact we hold for ServiceMax. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
Security Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Resources
Every other property we hold for ServiceMax — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Access & Security 4
Authentication, authorization, and security posture
Operate 1
Status, limits, changes, and where to get help
Commercial 2
Pricing, plans, and the legal terms of use
Company 1
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/servicemax · machine-readable index on apis.io