ServiceNow
ServiceNow provides cloud-based platform services that automate enterprise IT operations.
Reference-quality API operations across every facet — a rich contract, published governance, transparent operations, and machine-readable commercial terms.
API Evangelist profiles ServiceNow the way a machine reads it — 287 machine-readable artifacts across 63 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — ServiceNow scores 76.0/100 (exemplar), with a separate agent-readiness read of 73/100 (agent native). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile ServiceNow
Each block below is one kind of artifact we hold for ServiceNow. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 63
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
ServiceNow Batch API
The ServiceNow Batch API enables sending multiple REST API requests in a single HTTP call, reducing network overhead and improving integration performance. Each request in the b...
ServiceNow Knowledge Management API
The ServiceNow Knowledge Management REST API provides endpoints for searching and retrieving knowledge articles, including most-viewed and featured articles. It supports public ...
ServiceNow Identification and Reconciliation API
The ServiceNow Identification and Reconciliation API provides a REST endpoint for creating or updating configuration items (CIs) in the CMDB using the platform's identification ...
ServiceNow Performance Analytics API
The ServiceNow Performance Analytics API provides REST endpoints for retrieving performance analytics data including scores, breakdowns, and widget data. It enables integration ...
ServiceNow Scripted REST APIs
ServiceNow Scripted REST APIs allow developers to create custom REST API endpoints on the Now Platform using server-side JavaScript. They support custom request processing logic...
ServiceNow GraphQL API
The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform for querying record data from components or external systems. It ...
ServiceNow Application Service API
The ServiceNow Application Service API provides REST endpoints to create, modify, and update application services in the CMDB. It requires users to have the app_service_admin ro...
ServiceNow Case API
The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management (CSM) case records. It supports the full case lifecycle includ...
ServiceNow Account API
The ServiceNow Account API provides REST endpoints for retrieving and managing customer account records within Customer Service Management (CSM). It enables external systems to ...
ServiceNow Consumer API
The ServiceNow Consumer API provides REST endpoints for retrieving and updating CSM consumer records. It supports managing individual consumer profiles and can generate new soci...
ServiceNow CSM Attachment API
The ServiceNow CSM Attachment API provides REST endpoints for uploading and managing file attachments on Customer Service Management records such as cases and interactions. It e...
ServiceNow Email API
The ServiceNow Email API provides REST endpoints for sending email messages from the Now Platform. It allows external systems and integrations to trigger email notifications and...
ServiceNow CI/CD API
The ServiceNow CI/CD API provides REST endpoints for integrating ServiceNow application development with continuous integration and continuous delivery pipelines. It supports op...
ServiceNow CI/CD Update Set API
The ServiceNow CI/CD Update Set API provides REST methods to create, retrieve, preview, commit, and back out update sets. It enables automated deployment workflows by allowing C...
ServiceNow DevOps API
The ServiceNow DevOps API provides REST endpoints for integrating external DevOps toolchains with ServiceNow's DevOps Change Velocity product. It enables automated change reques...
ServiceNow DevOps Config API
The ServiceNow DevOps Config API provides REST endpoints for managing DevOps configuration data and policies. It supports configuration validation and compliance checks as part ...
ServiceNow CMDB Meta API
The ServiceNow CMDB Meta API provides REST endpoints for retrieving metadata about CMDB classes, including their attributes, relationships, and hierarchy. It enables developers ...
ServiceNow CMDB Data Ingestion API
The ServiceNow CMDB Data Ingestion API provides REST endpoints for bulk ingesting configuration item data into the CMDB from external data sources. It supports high-volume CI da...
ServiceNow MetricBase Time Series API
The ServiceNow MetricBase Time Series API (formerly Clotho) provides REST endpoints for storing, retrieving, and transforming time series metric data on the Now Platform. It is ...
ServiceNow Interaction Management API
The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions across multiple channels. It supports omnichannel routing and e...
ServiceNow Voice Interaction Resource API
The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems with ServiceNow. It enables Contact Center as a Service (CCaaS)...
ServiceNow User Role Inheritance API
The ServiceNow User Role Inheritance API provides REST endpoints for querying the role inheritance hierarchy for users and groups. It enables external systems to determine effec...
ServiceNow HR API
The ServiceNow HR API provides REST endpoints for managing Human Resources Service Delivery (HRSD) data including employee cases, lifecycle events, and HR service requests. It e...
ServiceNow Event Management Topic Open API
The ServiceNow Event Management Topic Open API provides REST endpoints for managing event topics and subscriptions within IT Operations Management. It enables external monitorin...
ServiceNow Predictive Intelligence API
The ServiceNow Predictive Intelligence API provides REST endpoints for accessing machine learning prediction models on the Now Platform. It supports classification, similarity m...
ServiceNow AWA Agent API
The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity within Advanced Work Assignment (AWA). It enables external systems t...
ServiceNow AWA Offer Work API
The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through the Advanced Work Assignment engine. It enables programmatic distrib...
ServiceNow Virtual Agent Bot Integration API
The ServiceNow Virtual Agent Bot Integration API provides REST endpoints for integrating external messaging platforms and chatbot frameworks with ServiceNow Virtual Agent. It en...
ServiceNow Openframe API
The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers to create and update interaction records without using the Operati...
ServiceNow AI Assets API
The ServiceNow AI Assets API provides REST endpoints to retrieve, update, and create AI assets such as systems, data sets, prompts, and models. It supports AI governance and inv...
ServiceNow Lead API
The ServiceNow Lead API provides REST endpoints to create, update, and retrieve marketing leads and their associated lead line items. It enables integration with external market...
ServiceNow Sales Agreement API
The ServiceNow Sales Agreement API provides REST methods for creating new sales agreements and retrieving existing sales agreements by sys_id. It supports contract management wo...
ServiceNow Agent Client Collector API
The ServiceNow Agent Client Collector (ACC) API provides REST endpoints for managing agent client collectors used in IT Operations Management. It enables programmatic interactio...
ServiceNow Agent Mapping API
The ServiceNow Agent Mapping API provides REST endpoints for managing agent mapping configurations. It enables external systems to create and manage mappings between external ag...
ServiceNow Automation Center API
The ServiceNow Automation Center API provides REST endpoints for managing and executing automation workflows on the Now Platform. It supports programmatic control of automation ...
ServiceNow AP Invoice API
The ServiceNow AP Invoice API provides REST endpoints for managing accounts payable invoice records on the Now Platform. It enables external financial systems to create, retriev...
ServiceNow CSM Order API
The ServiceNow CSM Order API provides REST endpoints for managing order records within Customer Service Management. It enables external systems to create, retrieve, and update c...
ServiceNow CI Lifecycle Management API
The ServiceNow CI Lifecycle Management API provides REST endpoints for managing the lifecycle states of configuration items (CIs) in the CMDB. It enables programmatic tracking a...
ServiceNow Alarm Management Open API
The ServiceNow Alarm Management Open API provides REST endpoints for managing alarm records within IT Operations Management. It supports creating, retrieving, and updating alarm...
ServiceNow SAM Software Usage Data Integration API
The ServiceNow SAM Software Usage Data Integration API provides REST endpoints for importing software usage and metering data into Software Asset Management. It enables third-pa...
ServiceNow Product Catalog Open API
The ServiceNow Product Catalog Open API provides REST endpoints for managing product catalog data based on the TM Forum TMF620 specification. It enables querying and managing pr...
ServiceNow Service Catalog Open API
The ServiceNow Service Catalog Open API provides REST endpoints for managing service catalog data based on the TM Forum TMF633 specification. It supports querying and managing s...
ServiceNow Product Order Open API
The ServiceNow Product Order Open API provides REST endpoints for managing product orders based on the TM Forum TMF622 specification. It enables creating, retrieving, and updati...
ServiceNow Service Order Open API
The ServiceNow Service Order Open API provides REST endpoints for managing service orders based on the TM Forum TMF641 specification. It enables creating, retrieving, and updati...
ServiceNow Resource Inventory Open API
The ServiceNow Resource Inventory Open API provides REST endpoints for managing resource inventory data based on TM Forum specifications. It supports querying and managing physi...
ServiceNow Product Inventory Open API
The ServiceNow Product Inventory Open API provides REST endpoints for managing product inventory data based on TM Forum specifications. It supports querying and managing product...
ServiceNow Service Test Management Open API
The ServiceNow Service Test Management Open API provides REST endpoints for managing service test records based on TM Forum specifications. It supports creating and managing ser...
ServiceNow Project Portfolio Management API
The ServiceNow Project Portfolio Management API provides REST endpoints for managing projects, demands, and resource plans within Strategic Portfolio Management (SPM). It enable...
ServiceNow Aggregate Statistics API
Operations for computing aggregate statistics on ServiceNow table records including count, sum, average, minimum, and maximum values.
ServiceNow Attachments API
Operations for uploading, retrieving, listing, and deleting file attachments on ServiceNow records.
ServiceNow Cart API
Operations for managing the shopping cart and submitting orders.
ServiceNow Catalog Items API
Operations for retrieving catalog item details and variables.
ServiceNow Catalogs API
Operations for browsing and retrieving service catalogs.
ServiceNow Categories API
Operations for browsing catalog categories.
ServiceNow Change Tasks API
Operations for managing tasks associated with change requests.
ServiceNow CMDB Instances API
Operations for retrieving configuration item instances from the CMDB by class name.
ServiceNow Contact API
Operations for managing Customer Service Management contacts
ServiceNow Emergency Changes API
Operations for managing emergency change requests that require expedited processing.
ServiceNow Import Sets API
Operations for inserting records into import set staging tables and triggering transform map processing.
ServiceNow Normal Changes API
Operations for managing normal change requests that require full review and approval before implementation.
ServiceNow Standard Changes API
Operations for managing standard change requests based on pre-approved templates.
ServiceNow Table Records API
Operations for creating, reading, updating, and deleting records in ServiceNow tables.
ServiceNow Trouble Ticket API
Operations for managing trouble tickets (Cases, Incidents, and Service Problem Cases)
Scroll within the panel for all 63 ·
Postman Collections 9
A runnable collection turns the contract into something a developer can execute in seconds. We profile them because the fastest way to trust an API is to make a real call against it.
Ready-to-run Postman collections for exercising this provider's APIs.
ServiceNow Contact API
POSTMANServiceNow Aggregate API
POSTMANServiceNow Attachment API
POSTMANServiceNow CMDB Instance API
POSTMANServiceNow Import Set API
POSTMANServiceNow Table API
POSTMANScroll within the panel for all 9 ·
Open Collections 7
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
ServiceNow Aggregate API
OPEN COLLECTIONServiceNow Attachment API
OPEN COLLECTIONServiceNow Change Management API
OPEN COLLECTIONServiceNow CMDB Instance API
OPEN COLLECTIONServiceNow Import Set API
OPEN COLLECTIONServiceNow Service Catalog API
OPEN COLLECTIONServiceNow Table API
OPEN COLLECTIONScroll within the panel for all 7 ·
Arazzo Workflows 24
Real integrations are rarely a single call. Arazzo describes the multi-step sequences — auth, then create, then confirm — so both a human and an agent can follow the choreography, not just the endpoints.
Multi-step API workflows described with the Arazzo specification.
ServiceNow Add Incident Work Note
Find an incident by number, read it, then append a work note and reassign it.
ARAZZOServiceNow Assign Open Task
Find the oldest unassigned task on a table, claim it, then mark it work in progress.
ARAZZOServiceNow Bulk Import Records
Insert multiple records into an import set staging table, then verify the first transformed row.
ARAZZOServiceNow Cart Checkout
Add a catalog item to the cart, review the cart contents, then submit the order.
ARAZZOServiceNow Add Task to Change Request
Create a change task on a change, list the change's tasks, then update the task.
ARAZZOServiceNow Close Problem
Find a problem by number, read it, then close it with a resolution code and notes.
ARAZZOServiceNow Create and Approve Normal Change
Create a normal change request, read it back, then move it through approval.
ARAZZOServiceNow Create Emergency Change With Task
Create an emergency change request, read it back, then attach an implementation task.
ARAZZOServiceNow Create Incident Then Triage
Create an incident via the Table API, read it back, then update its state and assignment.
ARAZZOServiceNow Create Problem From Incident
Read a source incident, open a problem record from it, then link the incident to the problem.
ARAZZOServiceNow Create Trouble Ticket Then Update
Create a trouble ticket, read it back by id, then update its status and severity.
ARAZZOServiceNow Escalate Trouble Ticket
Find an open trouble ticket by type, read it, then raise its severity to escalate.
ARAZZOServiceNow Import Set Load and Verify
Insert a record into an import set staging table, then read the transformed target record.
ARAZZOServiceNow Incident Backlog Report
Count open incidents grouped by priority, then list the matching backlog records.
ARAZZOServiceNow Incident With Attachment
Create an incident, attach a file to it via multipart upload, then confirm the attachment.
ARAZZOServiceNow Link Configuration Item to Incident
Find a CI by name in a CMDB class, fetch its full record, then attach it to an incident.
ARAZZOServiceNow Onboard Contact
Create a CSM contact, fetch it by its new sys_id, then open a welcome incident for it.
ARAZZOServiceNow Order Catalog Item
Look up a catalog item, read its details, then order it immediately.
ARAZZOServiceNow Publish Knowledge Article
Create a knowledge article draft on the kb_knowledge table, read it, then publish it.
ARAZZOServiceNow Resolve Incident
Find an open incident by number, read it, then resolve it with a close code and notes.
ARAZZOServiceNow Standard Change From Template
List standard change models, create a change from a template, then read it back.
ARAZZOServiceNow Table Record Lifecycle
Exercise the full Table API CRUD lifecycle — create, read, update, then delete a record.
ARAZZOServiceNow Update Configuration Item Attributes
List CIs in a class, fetch one's full record, then update its attributes via the Table API.
ARAZZOServiceNow Upsert Contact
Find a CSM contact by email and update it if it exists, otherwise create it.
ARAZZOScroll within the panel for all 24 ·
MCP Servers 1
Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.
Model Context Protocol servers that expose these APIs to AI agents.
servicenow-mcp.yml
MCP SERVERGraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
ServiceNow GraphQL API
The ServiceNow GraphQL API framework allows developers to create custom GraphQL API schemas on the Now Platform for querying record data from components or external systems. It ...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Servicenow Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Servicenow Finops
FINOPSFeatures 10
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Table-Driven Architecture
Universal Table API for CRUD operations on any ServiceNow table including incidents, changes, and custom tables.
IT Service Management
Complete ITSM capabilities with dedicated APIs for incident, change, problem, and knowledge management.
Configuration Management Database
CMDB APIs for managing configuration items, relationships, and service mappings with identification and reconciliation.
Service Catalog And Self-Service
Service Catalog APIs for browsing items, submitting requests, and managing cart operations.
Customer Service Management
CSM APIs for cases, contacts, accounts, and consumer management with omnichannel routing.
Advanced Work Assignment
AWA APIs for intelligent work routing, agent management, and capacity-based assignment.
Virtual Agent Integration
Bot Integration APIs for connecting external messaging platforms with ServiceNow conversational AI.
CI/CD And DevOps
CI/CD and DevOps APIs for automated application deployment, testing, and change velocity management.
Event Management
Event Management APIs for ingesting alerts and events from external monitoring systems.
Predictive Intelligence
ML-powered APIs for automated classification, assignment, and prioritization of records.
Scroll within the panel for all 10 ·
Event Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
ServiceNow Events and Notifications
ServiceNow supports outbound event-driven integrations through business rules, event management, and outbound REST messages. When records are created, updated, or deleted in Ser...
ASYNCAPISemantic Vocabularies 10
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Contact Context
JSON-LDServicenow Aggregate Context
JSON-LDServicenow Context
JSON-LDServicenow Table Context
JSON-LDTrouble Ticket Context
JSON-LDScroll within the panel for all 10 ·
Spectral Rules 3
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
JSON Schema 48
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
ContactCreate
JSON SCHEMAContact
JSON SCHEMAError
JSON SCHEMAAggregateResult
JSON SCHEMAError
JSON SCHEMAAttachment
JSON SCHEMAError
JSON SCHEMAServiceNow Catalog Request
JSON SCHEMAChangeRequestInput
JSON SCHEMAChangeRequest
JSON SCHEMAChangeTaskInput
JSON SCHEMAChangeTask
JSON SCHEMAError
JSON SCHEMAServiceNow Change Request
JSON SCHEMACmdbInstance
JSON SCHEMACmdbInstanceSummary
JSON SCHEMAError
JSON SCHEMAServiceNow Configuration Item
JSON SCHEMAError
JSON SCHEMAImportSetInput
JSON SCHEMAImportSetResult
JSON SCHEMAServiceNow Incident
JSON SCHEMACartItemInput
JSON SCHEMACartItem
JSON SCHEMACart
JSON SCHEMACatalogItemDetail
JSON SCHEMACatalogItem
JSON SCHEMACatalog
JSON SCHEMACatalogVariable
JSON SCHEMACategory
JSON SCHEMAError
JSON SCHEMAOrderResult
JSON SCHEMAError
JSON SCHEMARecordInput
JSON SCHEMARecord
JSON SCHEMAServiceNow User
JSON SCHEMAChannelInput
JSON SCHEMAChannel
JSON SCHEMAError
JSON SCHEMANoteInput
JSON SCHEMANote
JSON SCHEMARelatedEntityInput
JSON SCHEMARelatedEntity
JSON SCHEMARelatedPartyInput
JSON SCHEMARelatedParty
JSON SCHEMATroubleTicketCreate
JSON SCHEMATroubleTicket
JSON SCHEMATroubleTicketUpdate
JSON SCHEMAScroll within the panel for all 48 ·
JSON Structure 43
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Contact Contact Create Structure
JSON STRUCTUREContact Contact Structure
JSON STRUCTUREContact Error Structure
JSON STRUCTUREServicenow Aggregate Aggregate Result Structure
JSON STRUCTUREServicenow Aggregate Error Structure
JSON STRUCTUREServicenow Attachment Attachment Structure
JSON STRUCTUREServicenow Attachment Error Structure
JSON STRUCTUREServicenow Change Management Change Request Structure
JSON STRUCTUREServicenow Change Management Change Task Input Structure
JSON STRUCTUREServicenow Change Management Change Task Structure
JSON STRUCTUREServicenow Change Management Error Structure
JSON STRUCTUREServicenow Cmdb Instance Cmdb Instance Structure
JSON STRUCTUREServicenow Cmdb Instance Cmdb Instance Summary Structure
JSON STRUCTUREServicenow Cmdb Instance Error Structure
JSON STRUCTUREServicenow Import Set Error Structure
JSON STRUCTUREServicenow Import Set Import Set Input Structure
JSON STRUCTUREServicenow Import Set Import Set Result Structure
JSON STRUCTUREServicenow Service Catalog Cart Item Input Structure
JSON STRUCTUREServicenow Service Catalog Cart Item Structure
JSON STRUCTUREServicenow Service Catalog Cart Structure
JSON STRUCTUREServicenow Service Catalog Catalog Item Detail Structure
JSON STRUCTUREServicenow Service Catalog Catalog Item Structure
JSON STRUCTUREServicenow Service Catalog Catalog Structure
JSON STRUCTUREServicenow Service Catalog Catalog Variable Structure
JSON STRUCTUREServicenow Service Catalog Category Structure
JSON STRUCTUREServicenow Service Catalog Error Structure
JSON STRUCTUREServicenow Service Catalog Order Result Structure
JSON STRUCTUREServicenow Table Error Structure
JSON STRUCTUREServicenow Table Record Input Structure
JSON STRUCTUREServicenow Table Record Structure
JSON STRUCTURETrouble Ticket Channel Input Structure
JSON STRUCTURETrouble Ticket Channel Structure
JSON STRUCTURETrouble Ticket Error Structure
JSON STRUCTURETrouble Ticket Note Input Structure
JSON STRUCTURETrouble Ticket Note Structure
JSON STRUCTURETrouble Ticket Related Entity Input Structure
JSON STRUCTURETrouble Ticket Related Entity Structure
JSON STRUCTURETrouble Ticket Related Party Input Structure
JSON STRUCTURETrouble Ticket Related Party Structure
JSON STRUCTURETrouble Ticket Trouble Ticket Create Structure
JSON STRUCTURETrouble Ticket Trouble Ticket Structure
JSON STRUCTURETrouble Ticket Trouble Ticket Update Structure
JSON STRUCTUREScroll within the panel for all 43 ·
Examples 43
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Contact Contact Example
EXAMPLEContact Error Example
EXAMPLETrouble Ticket Error Example
EXAMPLETrouble Ticket Note Example
EXAMPLEScroll within the panel for all 43 ·
Security Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Servicenow Trust Center
SOC 2 Type II, ISO 27001:2022, ISO 27017, ISO 27018, FedRAMP (High P-ATO, first achieved 2019), IRAP
SECURITYScopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Use Cases 8
What developers actually build with this provider — captured so the catalogue answers 'what is this for', not just 'what does this expose'.
What developers build with this provider.
Incident Management Automation
Automate incident creation, assignment, escalation, and resolution through Table and Predictive Intelligence APIs.
Change Management Integration
Integrate external CI/CD pipelines with ServiceNow change management for automated change request workflows.
CMDB Synchronization
Keep the CMDB in sync with external discovery and monitoring tools using Identification and Reconciliation APIs.
Self-Service Portal Integration
Build custom portals that browse service catalogs, submit requests, and track order status.
Customer Service Orchestration
Manage customer cases, contacts, and interactions across channels with CSM and Virtual Agent APIs.
IT Operations Monitoring
Ingest events and metrics from monitoring tools for centralized alert management and correlation.
Data Migration And ETL
Load data from external sources using Import Set APIs with transform maps for automated field mapping.
Workforce Optimization
Manage agent availability and route work items based on skills and capacity using AWA APIs.
Scroll within the panel for all 8 ·
Integrations 8
Pre-built integrations with other platforms tell you where this provider already fits in a stack.
Pre-built integrations with other platforms and tools.
Jira
Bidirectional synchronization of incidents and issues between ServiceNow and Atlassian Jira.
Microsoft Teams
Virtual Agent and notification integration for managing IT requests directly from Microsoft Teams.
Slack
Conversational IT support and incident management through Slack channel integrations.
Jenkins
CI/CD pipeline integration for automated change request creation and deployment tracking.
Azure DevOps
DevOps pipeline integration for change velocity and automated deployment workflows.
Splunk
Event and alert ingestion from Splunk for centralized IT operations monitoring.
PagerDuty
Incident alerting and on-call management integration for streamlined incident response.
AWS
Cloud resource discovery and CMDB synchronization for AWS infrastructure management.
Scroll within the panel for all 8 ·
Resources
Every other property we hold for ServiceNow — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 6
Portal, sign-up, and the first successful call
Documentation 13
Reference material describing how the API behaves
Scroll within the panel for all 13 ·
Agent Surfaces 4
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 41
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 41 ·
Build 9
SDKs, sample code, and the tooling you integrate with
Scroll within the panel for all 9 ·
Access & Security 6
Authentication, authorization, and security posture
Learn 1
Tutorials, courses, talks, and written guidance
Operate 9
Status, limits, changes, and where to get help
Scroll within the panel for all 9 ·
Commercial 3
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 11
Properties that don't map to a standard resource type
Scroll within the panel for all 11 ·
← All providers · Data indexed from github.com/api-evangelist/servicenow · machine-readable index on apis.io