Shelf.io
Shelf.io is the first knowledge automation platform and next-generation AI agentic platform for knowledge management. The platform serves as a knowledge hub for brands with contact centers and large customer bases, enabling organizations to manage, improve, and deploy unstructured knowledge for accurate AI-generated answers and self-service experiences. Shelf provides developer-friendly REST APIs, SDKs (Python and JavaScript), webhooks, and 100+ integrations with platforms including Salesforce, Zendesk, ServiceNow, and Microsoft Teams. The platform offers Content Connectors, Decision Trees, multilingual support for 100+ languages, and analytics dashboards.
Limited machine-readable signal and partial portal coverage — documentation a human can read, but little a machine or agent can consume without scraping.
API Evangelist profiles Shelf.io the way a machine reads it — 32 machine-readable artifacts across 3 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Shelf.io scores 38.0/100 (thin), with a separate agent-readiness read of 7/100 (human only). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Shelf.io
Each block below is one kind of artifact we hold for Shelf.io. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 3
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Shelf REST API
The Shelf REST API enables developers to programmatically interact with the Shelf knowledge management platform. Access, search, create, and manage knowledge articles, gems (cur...
Shelf Content Intelligence API
The Shelf Content Intelligence API provides AI-powered knowledge retrieval, semantic search, and content quality analysis capabilities. Enables applications to query Shelf's kno...
Shelf Webhooks
Shelf Webhooks enable real-time event notifications when knowledge content is created, updated, archived, or reviewed. Supports integration with external workflow automation too...
Pricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Shelf Plans Pricing
PLANSRate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Shelf Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Shelf Finops
FINOPSFeatures 9
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
REST API Access
Programmatic access to all Shelf knowledge resources via REST API with regional endpoints for US, Canada, and Europe.
Content Intelligence API
AI-powered semantic search and knowledge retrieval for building intelligent knowledge experiences.
API Token Authentication
Secure API access via token-based authentication with standard and full admin access levels.
Webhooks
Real-time event notifications for knowledge content lifecycle events.
Python SDK
Official Python SDK for integrating Shelf knowledge management into Python applications.
JavaScript SDK
Official JavaScript SDK for integrating Shelf into web and Node.js applications.
Content Connectors
Pre-built connectors to sync knowledge from SharePoint, Confluence, Google Drive, Zendesk, and 100+ sources.
Decision Trees
Interactive decision tree builder for guided troubleshooting and self-service content.
Multilingual Support
Knowledge management and AI responses in 100+ languages.
Scroll within the panel for all 9 ·
Semantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Shelf Context
JSON-LDSpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Shelf.io API Rules
SPECTRALJSON Schema 1
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Shelf Gem
JSON SCHEMAJSON Structure 1
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Shelf Gem Structure
JSON STRUCTURESecurity Posture 1
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Use Cases 5
What developers actually build with this provider — captured so the catalogue answers 'what is this for', not just 'what does this expose'.
What developers build with this provider.
Contact Center Knowledge
Equip contact center agents with instant access to accurate, up-to-date knowledge during customer interactions.
AI Chatbot Grounding
Ground AI chatbots and virtual assistants with verified organizational knowledge via the Content Intelligence API.
Self-Service Portal
Build customer self-service portals backed by Shelf's knowledge base and semantic search.
Knowledge Automation
Automate knowledge curation, quality checks, and content lifecycle management via APIs.
Enterprise Search
Integrate Shelf search into enterprise portals for unified access to distributed knowledge.
Integrations 7
Pre-built integrations with other platforms tell you where this provider already fits in a stack.
Pre-built integrations with other platforms and tools.
Salesforce
Sync Shelf knowledge with Salesforce Service Cloud for agent and customer knowledge access.
Zendesk
Embed Shelf knowledge into Zendesk for agent assist and self-service ticket deflection.
ServiceNow
Integrate Shelf with ServiceNow for IT service management knowledge automation.
Microsoft Teams
Surface Shelf knowledge directly within Microsoft Teams for employee self-service.
Genesys
Integrate Shelf with Genesys contact center platform for agent assist.
Google Drive
Content Connector to sync and manage knowledge from Google Drive documents.
Confluence
Content Connector to sync Confluence wiki content into Shelf knowledge base.
Scroll within the panel for all 7 ·
Resources
Every other property we hold for Shelf.io — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 1
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 1
Authentication, authorization, and security posture
Company 2
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/shelf · machine-readable index on apis.io