SiteJabber
SiteJabber is a consumer review platform, rebranded as SmartCustomer at smartcustomer.com, where shoppers read and write reviews about online businesses, services and products. Operating for over twenty years, it emphasizes consumer protection through review moderation and verification, and offers a browser extension that surfaces business ratings while users browse. On the business side it is an official Google Review Partner that distributes verified reviews to Google Seller Ratings, Google Business profiles and Google Shopping Ads, and it sells review sourcing, moderation, showcasing widgets, competitive intelligence and e-commerce integrations across four contact-sales packages. It was surfaced as a portfolio company of 500 Global and added to the API Evangelist network. It does publish a developer API: the SmartCustomer Business API, a 31-operation REST surface documented at api.sitejabber.com covering business ratings, consumer reviews and moderation, reviewer messaging, review requests by email and SMS, a full product-review and catalog surface, and two CCPA-shaped customer-privacy operations. A prior enrichment pass recorded no API; that was wrong — the reference is served from the pre-rebrand api.sitejabber.com host, which is not linked from the current consumer or business site navigation.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles SiteJabber the way a machine reads it — 19 machine-readable artifacts across 1 API, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — SiteJabber scores 44.1/100 (developing), with a separate agent-readiness read of 25/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Kin Score
How this is scored →scored 2026-09-08 · rubric v0.20.0
Put this on your own site. The badge is drawn live from SiteJabber's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/sitejabber/"
title="SiteJabber on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/sitejabber.svg"
alt="SiteJabber Kin Score — API readiness rating by API Evangelist" width="150" height="150" loading="lazy">
</a>[](https://providers.apievangelist.com/providers/sitejabber/)<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/sitejabber/"
title="SiteJabber on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/sitejabber/card.svg"
alt="SiteJabber Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>More shapes, themes and sizes → · Score as JSON · How badges work
How we profile SiteJabber
Each block below is one kind of artifact we hold for SiteJabber. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 14
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
SiteJabber Authentication API
The Authentication API from SiteJabber — 1 operation(s) for authentication.
SiteJabber Business Info API
The Business Info API from SiteJabber — 2 operation(s) for business info.
SiteJabber Business Questions API
The Business Questions API from SiteJabber — 1 operation(s) for business questions.
SiteJabber Messages API
The Messages API from SiteJabber — 2 operation(s) for messages.
SiteJabber Partners API
The Partners API from SiteJabber — 2 operation(s) for partners.
SiteJabber Privacy API
The Privacy API from SiteJabber — 2 operation(s) for privacy.
SiteJabber Product Questions API
The Product Questions API from SiteJabber — 1 operation(s) for product questions.
SiteJabber Product Review Requests API
The Product Review Requests API from SiteJabber — 2 operation(s) for product review requests.
SiteJabber Product Reviews API
The Product Reviews API from SiteJabber — 5 operation(s) for product reviews.
SiteJabber Products API
The Products API from SiteJabber — 4 operation(s) for products.
SiteJabber Resolution Attempts API
The Resolution Attempts API from SiteJabber — 1 operation(s) for resolution attempts.
SiteJabber Review Comments API
The Review Comments API from SiteJabber — 2 operation(s) for review comments.
SiteJabber Review Requests API
The Review Requests API from SiteJabber — 2 operation(s) for review requests.
SiteJabber Reviews API
The Reviews API from SiteJabber — 4 operation(s) for reviews.
Scroll within the panel for all 14 ·
Open Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
SmartCustomer (Sitejabber) Business API
OPEN COLLECTIONPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the things the Kin Score reads for access clarity — renamed from commercial clarity in rubric 0.12, because a free statutory interface has access terms and no commercial ones.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Sitejabber Rate Limits
RATE LIMITSSecurity Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Resources
Every other property we hold for SiteJabber — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 3
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 3
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 3
Pagination, idempotency, versioning, errors, and events
Build 3
SDKs, sample code, and the tooling you integrate with
Access & Security 1
Authentication, authorization, and security posture
Operate 2
Status, limits, changes, and where to get help
Commercial 4
Pricing, plans, and the legal terms of use
Company 1
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/sitejabber · machine-readable index on apis.io
This is an independent, third-party profile of SiteJabber, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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