Support
An index and topic collection covering customer support, help desk, ticketing, knowledge base, and live chat APIs. Customer support platforms power the interfaces and back-office systems that companies use to receive, route, resolve, and learn from customer inquiries across email, chat, phone, social, and self-service channels. This collection includes traditional help desk and ticketing suites like Zendesk, Freshdesk, and Help Scout, conversational customer support platforms like Intercom and Front, enterprise service clouds from Salesforce, ServiceNow, and Microsoft, knowledge base and self-service systems, live chat and messaging platforms like Crisp, LiveChat, and Olark, and modern API-first support tools like Plain and Chatwoot.
Index entry only — little beyond a description and a link, and nothing machine-readable enough for an agent to act on without a human reading the site first.
API Evangelist profiles Support the way a machine reads it — 30 machine-readable artifacts, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Support scores 9.5/100 (minimal), with a separate agent-readiness read of 0/100 (human only). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Kin Score
How this is scored →scored 2026-10-03 · rubric v0.23.0
Put this on your own site. The badge is drawn live from Support's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/support/"
title="Support on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/support.svg"
alt="Support Kin Score — API readiness rating by API Evangelist" width="150" height="150" loading="lazy">
</a>[](https://providers.apievangelist.com/providers/support/)<!-- Kin Score · API Evangelist -->
<a href="https://providers.apievangelist.com/providers/support/"
title="Support on API Evangelist — API profile and Kin Score">
<img src="https://apis.io/badge/support/card.svg"
alt="Support Kin Score — API readiness rating by API Evangelist" width="340" height="120" loading="lazy">
</a>More shapes, themes and sizes → · Score as JSON · How badges work
How we profile Support
Each block below is one kind of artifact we hold for Support. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
Features 8
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Ticket and Case Management
Support APIs expose create, read, update, and resolve operations on tickets, cases, or conversations representing each customer inquiry, with status, priority, and assignment wo...
Omnichannel Conversation Threads
Modern support platforms unify email, chat, social, SMS, and voice into a single conversation thread per customer, exposed through APIs that abstract the underlying channel.
Knowledge Base and Self-Service
Knowledge base APIs let teams publish, version, and search help articles that power customer self-service portals, in-product help, and AI deflection agents.
SLA and Routing Policies
Service-level agreements, business hours, queues, and skills-based routing rules are exposed as configurable API resources that drive how tickets flow through support teams.
Contact and Organization Records
Support APIs maintain customer contact and organization records that link conversations, ticket history, custom attributes, and integrations to CRM systems.
Macros, Triggers, and Automations
Reusable macros, event-driven triggers, and workflow automations are exposed as APIs so teams can codify common responses and resolution patterns.
Live Chat and Messaging
Live chat APIs power real-time conversations between customers and agents through web, mobile, and messaging channel widgets with presence, typing, and file sharing primitives.
Reporting and CSAT
Reporting APIs expose ticket volume, response and resolution times, agent productivity, and customer satisfaction (CSAT) scores for dashboards and warehouse export.
Scroll within the panel for all 8 ·
Semantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Support Context
JSON-LDJSON Schema 2
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
SupportKnowledgeBaseArticle
JSON SCHEMASupportTicket
JSON SCHEMAJSON Structure 2
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Support Kb Article Structure
JSON STRUCTURESupport Ticket Structure
JSON STRUCTUREExamples 2
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Support Kb Article Example
EXAMPLESupport Ticket Example
EXAMPLEUse Cases 7
What developers actually build with this provider — captured so the catalogue answers 'what is this for', not just 'what does this expose'.
What developers build with this provider.
Omnichannel Help Desk
Companies use platforms like Zendesk, Freshdesk, and Help Scout to route customer email, chat, and social inquiries into a single ticket queue worked by a shared support team.
In-Product Messaging and Customer Support
Platforms like Intercom and Crisp embed conversational support widgets directly in web and mobile products, blending live chat, chatbots, and help articles.
Enterprise Customer Service
Salesforce Service Cloud, ServiceNow, and Microsoft Dynamics 365 Customer Service handle enterprise-scale case management, integrated with CRM, field service, and back-office sy...
Status Communication and Incident Updates
Atlassian Statuspage and similar tools publish service status, incident timelines, and scheduled maintenance through APIs and customer-facing status pages.
Self-Service Knowledge Bases
Document360, Archbee, and DeveloperHub power public and private help centers, customer documentation portals, and AI-searchable knowledge bases.
E-commerce and Subscription Support
Gorgias, Kustomer, and Zendesk integrate deeply with Shopify, Stripe, and other commerce platforms so support agents see orders, refunds, and subscription state alongside each t...
Internal IT Service Desk
ServiceDesk Plus, SysAid, TOPdesk, and Spiceworks deliver IT service management (ITSM) workflows for employees raising IT, HR, and facilities requests.
Scroll within the panel for all 7 ·
Integrations 8
Pre-built integrations with other platforms tell you where this provider already fits in a stack.
Pre-built integrations with other platforms and tools.
Zendesk
Market-leading customer support and ticketing suite with deep APIs for tickets, users, organizations, macros, triggers, and help center articles.
Intercom
Conversational customer engagement platform with APIs for conversations, contacts, articles, and AI-powered Fin support automation.
Freshdesk
Freshworks' omnichannel customer support and ticketing platform with APIs for tickets, contacts, agents, and knowledge base solutions.
Help Scout
Shared inbox and help desk platform designed for small and mid-market teams, with APIs for conversations, customers, mailboxes, and Docs articles.
Salesforce Service Cloud
Enterprise customer service platform built on the Salesforce CRM, with REST and SOAP APIs for cases, knowledge articles, entitlements, and omnichannel routing.
ServiceNow
Enterprise service management platform with APIs covering customer service management, incident, problem, change, and knowledge management.
Front
Shared inbox and customer operations platform with APIs for conversations, contacts, comments, and team collaboration on customer email.
Statuspage
Atlassian's incident communication platform with APIs to publish component status, incidents, scheduled maintenance, and subscriber notifications.
Scroll within the panel for all 8 ·
Resources
Every other property we hold for Support — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 1
Portal, sign-up, and the first successful call
Build 1
SDKs, sample code, and the tooling you integrate with
← All providers · Data indexed from github.com/api-evangelist/support · machine-readable index on apis.io
This is an independent, third-party profile of Support, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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you will get a person, not a form — we will tell you exactly which public URLs this profile was built from.