Trustpilot
Trustpilot is a global consumer review platform that connects businesses with their customers to build trust through transparent, verified reviews. Founded in 2007, Trustpilot hosts hundreds of millions of reviews across millions of businesses worldwide. The platform offers business APIs that allow companies to collect, manage, and display reviews programmatically, integrate review data into their own systems, and automate invitation workflows to gather customer feedback at scale. Trustpilot's APIs cover business profile management, service reviews, product reviews, invitation management, consumer profiles, and public review data.
Solid contracts, transparent operations, and an easy start — typically complete on four or five facets with one clear soft spot.
API Evangelist profiles Trustpilot the way a machine reads it — 39 machine-readable artifacts across 9 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Trustpilot scores 65.9/100 (strong), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
How we profile Trustpilot
Each block below is one kind of artifact we hold for Trustpilot. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 9
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Trustpilot Consumer API
The Trustpilot Consumer API provides access to reviews written by individual consumers. Developers can retrieve a consumer's review history with filtering by stars, language, lo...
Trustpilot Business Units API
Business unit profile and review operations
Trustpilot Conversations API
Product review conversation management
Trustpilot Images API
Business unit image operations
Trustpilot Invitations API
Review invitation operations
Trustpilot Product Review Management API
Private product review management
Trustpilot Product Reviews API
Product review retrieval operations
Trustpilot Review Management API
Private review management operations
Trustpilot Reviews API
Business unit review retrieval
Scroll within the panel for all 9 ·
Open Collections 2
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Trustpilot Business Units API
OPEN COLLECTIONTrustpilot Invitation API
OPEN COLLECTIONPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Trustpilot Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Trustpilot Finops
FINOPSSemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Trustpilot Context
JSON-LDSpectral Rules 2
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Trustpilot API Rules
SPECTRALTrustpilot API Rules
SPECTRALJSON Schema 11
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Trustpilot Business Unit
JSON SCHEMABusinessUnitImages
JSON SCHEMABusinessUnitProfile
JSON SCHEMABusinessUnitSearchResponse
JSON SCHEMABusinessUnitSummary
JSON SCHEMACategoryListResponse
JSON SCHEMAPrivateReview
JSON SCHEMAPrivateReviewListResponse
JSON SCHEMAProductReviewsSummary
JSON SCHEMATrustpilot Review
JSON SCHEMAReviewListResponse
JSON SCHEMAScroll within the panel for all 11 ·
JSON Structure 2
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Trustpilot Review Structure
JSON STRUCTURETrustpilot Structure
JSON STRUCTUREExamples 4
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Security Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Scopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Trustpilot — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 3
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 1
Pagination, idempotency, versioning, errors, and events
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 5
Authentication, authorization, and security posture
Operate 3
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 4
The organization behind the API
Other 1
Properties that don't map to a standard resource type
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