Udesk
Udesk, the flagship product of Beijing Wofeng Times Data Technology (沃丰科技/Wofeng Technology), is a Chinese intelligent customer service and customer-experience platform serving enterprises like Yili, BYD, Schneider Electric, and China Merchants Group. The suite spans omnichannel IM (20+ channels including WeChat, Weibo, and mini-programs), ticketing, a cloud call center with CC PaaS APIs, GaussMind LLM-powered chat/voice robots, ServiceGo field-service management, KCS knowledge management, and video customer service. Its developer center publishes REST-style Open APIs (v2 recommended, v1 legacy), event-callback webhooks, and mobile/web SDKs, all tenant-scoped with signed-request authentication.
Limited machine-readable signal and partial portal coverage — documentation a human can read, but little a machine or agent can consume without scraping.
API Evangelist profiles Udesk the way a machine reads it — 10 machine-readable artifacts across 5 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Udesk scores 43.2/100 (thin), with a separate agent-readiness read of 34/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Udesk
Each block below is one kind of artifact we hold for Udesk. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 5
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Udesk Open API v2
The recommended tenant-scoped Open API for customers, tickets, organizations, agents, agent groups, departments, knowledge base, IM sessions, call center, outbound call tasks, q...
Udesk Open API v1 (legacy)
Legacy Open API kept for existing integrations (tickets, customers, IM, call center, help center) with MD5 query-string signature auth; the docs recommend migrating to v2.
Udesk Robot (GaussMind) API
Bot platform API for applications and robots, FAQ knowledge bases, bot sessions, task-flow entities, external LLM integration, and the robot webhook integration hook.
ServiceGo API
Field-service / after-sales platform API — records, custom fields, filters, users, roles, queues, forms, approvals, SSO, event subscriptions, operation logs, and warehouse manag...
Udesk KCS Knowledge API
Knowledge center service API for knowledge spaces, categories, Q&A knowledge items, and file knowledge, authenticated with a 50-minute Bearer token from /api/auth/open/token.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Udesk Rate Limits
RATE LIMITSEvent Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Udesk Event Callbacks (Webhooks)
Event surface derived from Udesk's published webhook documentation (Udesk ships no AsyncAPI of its own). Three webhook families are documented: - **Open API event callbacks (web...
ASYNCAPISecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Udesk Trust Center
ISO 27001:2013, CSA-STAR, 网络安全等级保护三级 (China MLPS Level 3), 可信云认证 NO.07014 (Trusted Cloud)
SECURITYResources
Every other property we hold for Udesk — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 3
Portal, sign-up, and the first successful call
Documentation 3
Reference material describing how the API behaves
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 6
Pagination, idempotency, versioning, errors, and events
Build 3
SDKs, sample code, and the tooling you integrate with
Access & Security 4
Authentication, authorization, and security posture
Operate 2
Status, limits, changes, and where to get help
Commercial 2
Pricing, plans, and the legal terms of use
Company 2
The organization behind the API
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