West Technology Group
West Technology Group is a cloud-based global technology company providing customer experience and communications solutions through its WestCX platform. The company operates through two main brands: Mosaicx, which delivers AI-native conversational automation for enterprise customer engagement, and TeleVox, which provides digital patient engagement solutions for healthcare organizations including providers, payers, and life sciences companies.
Index entry only — little beyond a description and a link, and nothing machine-readable enough for an agent to act on without a human reading the site first.
API Evangelist profiles West Technology Group the way a machine reads it — 18 machine-readable artifacts, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — West Technology Group scores 14.5/100 (minimal), with a separate agent-readiness read of 0/100 (human only). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile West Technology Group
Each block below is one kind of artifact we hold for West Technology Group. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
Features 6
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
WestCX Orchestrate
AI-native platform coordinating customer interactions across voice, SMS, RCS, chat, and email channels with intelligent routing and automation.
WestCX Engage
Real-time AI engagement platform combining LinguaAI, journey orchestration, and Insights360 analytics into a unified patient interaction ecosystem.
WestCX Outreach
Proactive outreach automation delivering personalized voice, SMS, email, and RCS messages for appointment reminders, health campaigns, and alerts.
Insights360
End-to-end call analytics solution providing real-time monitoring, conversation intelligence, and performance reporting across all channels.
Conversational AI
Natural language processing and machine learning models enabling human-like automated interactions across voice and digital channels.
RCS Messaging
Rich Communication Services messaging with branded sender identities, rich media, interactive actions, and Twilio-powered global delivery.
Security Posture 1
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Use Cases 5
What developers actually build with this provider — captured so the catalogue answers 'what is this for', not just 'what does this expose'.
What developers build with this provider.
Patient Appointment Management
Automated appointment reminders, confirmations, and scheduling for healthcare providers reducing no-shows and improving patient adherence.
Pharmacy Engagement
Agentic AI solutions for pharmacy operations including prescription notifications, refill reminders, and medication adherence programs.
Healthcare Payer Outreach
Member engagement campaigns for preventive care, benefits information, and care gap closure for health insurance organizations.
Enterprise Customer Service
Conversational AI automation for enterprise contact centers handling high-volume inquiries across voice, chat, and messaging channels.
Life Sciences Communication
Patient recruitment, clinical trial communication, and post-market surveillance outreach for pharmaceutical and medical device companies.
Integrations 6
Pre-built integrations with other platforms tell you where this provider already fits in a stack.
Pre-built integrations with other platforms and tools.
Genesys
Contact center platform integration enabling seamless AI-assisted agent workflows and omnichannel routing.
Amazon Connect
AWS contact center integration for cloud-native customer engagement and intelligent virtual agent deployments.
Five9
Cloud contact center integration for unified customer experience management across voice and digital channels.
Twilio
Global messaging infrastructure partnership powering RCS, SMS, and voice communication delivery at enterprise scale.
Fiserv
Financial services platform integration for banking and fintech customer notification and engagement workflows.
Jack Henry
Community banking platform integration for account alerts, servicing notifications, and member communication.
Resources
Every other property we hold for West Technology Group — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 2
Portal, sign-up, and the first successful call
Access & Security 1
Authentication, authorization, and security posture
Operate 1
Status, limits, changes, and where to get help
Commercial 1
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
← All providers · Data indexed from github.com/api-evangelist/west · machine-readable index on apis.io