Zendesk
Zendesk provides customer service and engagement software that helps businesses manage support tickets, automate workflows, and offer multi-channel supportincluding email, chat, social media, and phonethrough a unified platform.
Solid contracts, transparent operations, and an easy start — typically complete on four or five facets with one clear soft spot.
API Evangelist profiles Zendesk the way a machine reads it — 324 machine-readable artifacts across 150 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Zendesk scores 69.7/100 (strong), with a separate agent-readiness read of 77/100 (agent native). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Zendesk
Each block below is one kind of artifact we hold for Zendesk. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 150
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Zendesk Help Center Articles API
The Zendesk Help Center Articles API lets you programmatically manage knowledge base articles in your Help Center. You can create, read, update, and delete articles, manage thei...
Zendesk Help Center Sections API
The Zendesk Help Center Sections API lets you create, read, update, and delete sections within your Help Center categories. Sections organize articles into logical groups and su...
Zendesk Help Center Categories API
The Zendesk Help Center Categories API lets you programmatically manage the top-level organizational structure of your knowledge base. You can create, read, update, and delete c...
Zendesk Help Center Translations API
The Zendesk Help Center Translations API lets you manage multilingual content for articles, sections, and categories. You can create, read, update, and delete translations for H...
Zendesk Help Center Article Attachments API
The Zendesk Help Center Article Attachments API lets you manage file attachments associated with Help Center articles. You can upload new attachments, list existing ones for an ...
Zendesk Help Center Article Comments API
The Zendesk Help Center Article Comments API lets you manage comments on knowledge base articles. Users can provide feedback by adding comments to articles, and the API provides...
Zendesk Help Center Article Labels API
The Zendesk Help Center Article Labels API lets you manage the labels applied to knowledge base articles. Labels help categorize and organize articles for easier discovery. You ...
Zendesk Help Center Topics API
The Zendesk Help Center Topics API lets you manage community discussion topics in your Help Center. A topic represents a collection of community posts on a subject. You can crea...
Zendesk Help Center Posts API
The Zendesk Help Center Posts API lets you manage community posts within Help Center topics. You can list all posts, all posts in a given topic, or all posts by a specific user....
Zendesk Help Center Post Comments API
The Zendesk Help Center Post Comments API lets you manage comments on community posts. You can list comments on a post, add new comments, update existing comments, and delete co...
Zendesk Help Center Votes API
The Zendesk Help Center Votes API lets you access vote data for knowledge base and community content. You can list all votes cast by a given user, or all votes cast for a given ...
Zendesk Help Center Content Subscriptions API
The Zendesk Help Center Content Subscriptions API lets users subscribe to sections, articles, community posts, and community topics to receive notifications when content is adde...
Zendesk Help Center User Segments API
The Zendesk Help Center User Segments API lets you manage user segments that control access to Help Center content. User segments define groups of users who can view specific ar...
Zendesk Help Center Permission Groups API
The Zendesk Help Center Permission Groups API lets you manage which agents can create, update, archive, and publish articles. A management permission group consists of a set of ...
Zendesk Help Center Search API
The Zendesk Help Center Search API provides three different search endpoints for finding content in your knowledge base. The Search Articles and Search Posts endpoints enable yo...
Zendesk Talk API
The Zendesk Talk API is the reference API for managing Zendesk voice capabilities. It provides endpoints for managing phone numbers, digital lines, greetings, greeting categorie...
Zendesk Talk Phone Numbers API
The Zendesk Talk Phone Numbers API lets you manage the phone numbers in your Zendesk voice account. You can list existing phone numbers, search for available numbers to purchase...
Zendesk Talk Greetings API
The Zendesk Talk Greetings API lets you manage the greetings used in your Zendesk voice account. Zendesk provides default greetings, but you can replace them with custom greetin...
Zendesk Talk IVRs API
The Zendesk Talk IVRs API lets you manage Interactive Voice Response systems that use keypad tones to route customers to the right agent or department, provide recorded response...
Zendesk Talk Recordings API
The Zendesk Talk Recordings API lets you manage call recordings stored by Talk. Recordings are exposed in the corresponding ticket in a voice comment. The API provides endpoints...
Zendesk Talk Stats API
The Zendesk Talk Stats API provides access to call statistics and current queue activity for your voice account. You can retrieve agent overview metrics including average talk t...
Zendesk Talk Availabilities API
The Zendesk Talk Availabilities API lets you manage and query agent availability for voice calls. It provides information about agent state, call status, and connection method, ...
Zendesk Talk Lines API
The Zendesk Talk Lines API lets you list the available lines, including both phone numbers and digital lines, in your Zendesk voice account. This provides a unified view of all ...
Zendesk Talk Digital Lines API
The Zendesk Talk Digital Lines API lets you manage the digital lines in your Zendesk voice account. Digital lines enable browser-based calling without traditional phone numbers,...
Zendesk Talk Voice Settings API
The Zendesk Talk Voice Settings API lets you view and manage the account settings of your Zendesk voice account. It provides endpoints to retrieve and update configuration optio...
Zendesk Talk Partner Edition API
The Zendesk Talk Partner Edition API includes a Standard Call Object with endpoints to save, read, and update call-related data in Zendesk. It enables telephony partners to inte...
Zendesk Chat Accounts API
The Zendesk Chat Accounts API lets you get or set account information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the ...
Zendesk Chat Agents API
The Zendesk Chat Agents API lets you get or set agent information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the Agen...
Zendesk Chat Visitors API
The Zendesk Chat Visitors API lets you get or set visitor information for your Zendesk Chat instance. Visitors represent end users who initiate chat sessions through the Zendesk...
Zendesk Chat Chats API
The Zendesk Chat Chats API provides access to individual chat records with information including agent IDs, agent names, department information, chat history, conversions, and g...
Zendesk Chat Departments API
The Zendesk Chat Departments API lets you get or set department information for your Chat instance. Departments enable you to route chats to specific groups of agents, configure...
Zendesk Chat Shortcuts API
The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during live chat conversations. You can list all shortcuts for the account, create new ones, ...
Zendesk Chat Triggers API
The Zendesk Chat Triggers API lets you manage proactive chat triggers that automatically engage visitors based on specified conditions. You can list triggers, add new triggers, ...
Zendesk Chat Bans API
The Zendesk Chat Bans API lets you manage banned visitors in your Chat account. You can list banned visitors with cursor-based pagination, create new bans, and remove existing b...
Zendesk Chat Roles API
The Zendesk Chat Roles API lets you manage agent roles and permissions within your Chat account. You can retrieve role definitions and manage role assignments to control what ac...
Zendesk Chat Skills API
The Zendesk Chat Skills API lets you manage skills used for routing chats to qualified agents. You can get or set skill information, enabling skills-based routing where chats ar...
Zendesk Chat Goals API
The Zendesk Chat Goals API lets you manage conversion goals for your Chat account. Goals track specific visitor actions such as page visits or purchases that occur during or aft...
Zendesk Chat Routing Settings API
The Zendesk Chat Routing Settings API lets you get or modify chat routing settings for your account. It controls how incoming chats are distributed to available agents based on ...
Zendesk Real-Time Chat API
The Zendesk Real-Time Chat API provides streaming access to real-time chat metrics and activity data. It enables building live dashboards and monitoring tools that display curre...
Zendesk Chat Conversations API
The Zendesk Chat Conversations API lets your application act as a Zendesk Chat agent and interact with customers. It is a GraphQL API that supports WebSocket connections for rea...
Zendesk Webhooks API
The Zendesk Webhooks API lets you create, manage, and monitor webhooks that send HTTP requests to specified URLs in response to events in Zendesk. It is the modern replacement f...
Zendesk Sell Contacts API
The Zendesk Sell Contacts API provides a simple interface to manage your contacts. A contact represents an individual or an organization. Each contact has customer_status and pr...
Zendesk Sell Leads API
The Zendesk Sell Leads API provides a simple interface to manage leads. A lead represents an individual or organization that expresses interest in your goods or services. You ca...
Zendesk Sell Deals API
The Zendesk Sell Deals API provides a simple interface to manage deals. You can create, delete, and update deals, retrieve individual deals or lists of all deals. Every deal can...
Zendesk Sell Pipelines API
The Zendesk Sell Pipelines API provides a read-only interface to your sales pipeline definitions. Sales pipelines consist of a sequence of stages that deals progress through as ...
Zendesk Sell Stages API
The Zendesk Sell Stages API provides read-only access to details of your sales pipeline stages. Stages are key components of a sales pipeline, and each stage can have any number...
Zendesk Sell Tasks API
The Zendesk Sell Tasks API provides a simple interface to manage tasks. A task can be either floating (associated only with a user) or related (associated with a lead, contact, ...
Zendesk Sell Notes API
The Zendesk Sell Notes API provides a simple interface to manage notes. You can create, read, update, and delete notes associated with leads, contacts, and deals in your CRM.
Zendesk Sell Calls API
The Zendesk Sell Calls API lets you create, read, and delete call records in your CRM. Calls can be associated with leads, contacts, and deals to maintain a complete activity hi...
Zendesk Sell Text Messages API
The Zendesk Sell Text Messages API provides read-only access to text messages sent and received within Zendesk Sell. You can retrieve individual messages and list all text messa...
Zendesk Sell Products API
The Zendesk Sell Products API lets you manage your product catalog. You can create, read, update, and delete products. To add products to a deal, create an Order and then popula...
Zendesk Sell Orders API
The Zendesk Sell Orders API provides a simple interface to manage orders. An order is a list of line items associated with a deal. You can create, read, update, and delete order...
Zendesk Sell Line Items API
The Zendesk Sell Line Items API lets you manage individual line items within orders. Line items correspond to products in your catalog and include quantity, pricing, and currenc...
Zendesk Sell Collaborations API
The Zendesk Sell Collaborations API provides a simple interface to manage collaborations. You can create, read, and delete collaborations to enable team members to work together...
Zendesk Sell Sequences API
The Zendesk Sell Sequences API provides a read-only interface to sequences. A sequence is a set of steps with timeliness of their execution, where each step can be either an aut...
Zendesk Sell Lead Sources API
The Zendesk Sell Lead Sources API provides a simple interface to manage lead sources. You can create, read, update, and delete sources to track where your leads originate from.
Zendesk Sell Deal Sources API
The Zendesk Sell Deal Sources API provides a simple interface to manage deal sources. You can create, read, update, and delete sources to track where your deals originate from.
Zendesk Sell Lead Conversions API
The Zendesk Sell Lead Conversions API provides a simple interface to manage lead conversions. You can create or read lead conversions that transform leads into contacts and opti...
Zendesk Sell Tags API
The Zendesk Sell Tags API provides a simple interface to manage tags. You can create, read, update, and delete tags used to categorize and organize leads, contacts, and deals in...
Zendesk Sell Custom Fields API
The Zendesk Sell Custom Fields API lets you manage custom fields for leads, contacts, and deals. You can assign any number of custom fields as key-value pairs. Custom fields mus...
Zendesk Sunshine Conversations API
The Zendesk Sunshine Conversations API is a messaging platform that lets you unify messages from every channel into a single conversation and build interactive experiences. You ...
Zendesk Omnichannel API
The Zendesk Omnichannel API provides access to agent availability and status information across Zendesk channels. It includes unified and custom agent statuses, per-channel agen...
Zendesk Unified Agent Statuses API
The Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that span across all channels in omnichannel routing. It provides a single view of each a...
Zendesk Omnichannel Engagements API
The Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. It enables tracking and reporting on how agents interact with work ite...
Zendesk Apps API
The Zendesk Apps API lets you manage apps installed on your Zendesk account. It lists all public apps on the Zendesk Marketplace, and for authenticated agents and admins, also l...
Zendesk Account Settings API
The Zendesk Account Settings API lets you view and manage the configuration settings for your Zendesk Support account, including settings for tickets, agents, security, branding...
Zendesk Schedules API
The Zendesk Schedules API lets you manage business hour schedules that define when your support team is available. Schedules are used by SLA policies, triggers, automations, and...
Zendesk User Identities API
The Zendesk User Identities API lets you manage the email addresses, phone numbers, X (Twitter) handles, and other identities associated with a user. You can list, create, updat...
Zendesk Ticket Comments API
The Zendesk Ticket Comments API lets you manage comments on support tickets. Comments are the public and internal messages exchanged between agents, end users, and collaborators...
Zendesk Skill-Based Routing API
The Zendesk Skill-Based Routing API lets you manage skills and skill-based routing rules that match tickets to agents with the right expertise. You can define skills such as lan...
Zendesk Account Settings API
The Account Settings API from Zendesk — 1 operation(s) for account settings.
Zendesk Activity Stream API
The Activity Stream API from Zendesk — 3 operation(s) for activity stream.
Zendesk Approval Requests API
The Approval Requests API from Zendesk — 3 operation(s) for approval requests.
Zendesk AssigneeFieldAssignableAgents API
The AssigneeFieldAssignableAgents API from Zendesk — 3 operation(s) for assigneefieldassignableagents.
Zendesk AssigneeFieldAssignableGroups API
The AssigneeFieldAssignableGroups API from Zendesk — 1 operation(s) for assigneefieldassignablegroups.
Zendesk Attachments API
The Attachments API from Zendesk — 4 operation(s) for attachments.
Zendesk Audit Logs API
The Audit Logs API from Zendesk — 3 operation(s) for audit logs.
Zendesk Autocomplete API
The Autocomplete API from Zendesk — 1 operation(s) for autocomplete.
Zendesk Automations API
The Automations API from Zendesk — 6 operation(s) for automations.
Zendesk Basics API
The Basics API from Zendesk — 3 operation(s) for basics.
Zendesk Bookmarks API
The Bookmarks API from Zendesk — 2 operation(s) for bookmarks.
Zendesk Brand Agents API
The Brand Agents API from Zendesk — 2 operation(s) for brand agents.
Zendesk Brands API
The Brands API from Zendesk — 4 operation(s) for brands.
Zendesk Channel Framework API
The Channel Framework API from Zendesk — 3 operation(s) for channel framework.
Zendesk Conversation Log API
The Conversation Log API from Zendesk — 1 operation(s) for conversation log.
Zendesk Custom Object Fields API
The Custom Object Fields API from Zendesk — 4 operation(s) for custom object fields.
Zendesk Custom Object Records API
The Custom Object Records API from Zendesk — 7 operation(s) for custom object records.
Zendesk Custom Objects API
The Custom Objects API from Zendesk — 3 operation(s) for custom objects.
Zendesk Custom Roles API
The Custom Roles API from Zendesk — 2 operation(s) for custom roles.
Zendesk Custom Ticket Statuses API
The Custom Ticket Statuses API from Zendesk — 4 operation(s) for custom ticket statuses.
Zendesk Deletion Schedules API
The Deletion Schedules API from Zendesk — 2 operation(s) for deletion schedules.
Zendesk Dynamic Content API
The Dynamic Content API from Zendesk — 3 operation(s) for dynamic content.
Zendesk Dynamic Content Item Variants API
The Dynamic Content Item Variants API from Zendesk — 4 operation(s) for dynamic content item variants.
Zendesk Email Notifications API
The Email Notifications API from Zendesk — 3 operation(s) for email notifications.
Zendesk Essentials Card API
The Essentials Card API from Zendesk — 2 operation(s) for essentials card.
Zendesk Global Clients API
The Global Clients API from Zendesk — 3 operation(s) for global clients.
Zendesk Grant Type Tokens API
The Grant Type Tokens API from Zendesk — 1 operation(s) for grant type tokens.
Zendesk Group Memberships API
The Group Memberships API from Zendesk — 6 operation(s) for group memberships.
Zendesk Group SLA Policies API
The Group SLA Policies API from Zendesk — 4 operation(s) for group sla policies.
Zendesk Groups API
The Groups API from Zendesk — 4 operation(s) for groups.
Zendesk Incremental Export API
The Incremental Export API from Zendesk — 7 operation(s) for incremental export.
Zendesk Incremental Skill Based Routing API
The Incremental Skill Based Routing API from Zendesk — 3 operation(s) for incremental skill based routing.
Zendesk Job Statuses API
The Job Statuses API from Zendesk — 4 operation(s) for job statuses.
Zendesk Locales API
The Locales API from Zendesk — 6 operation(s) for locales.
Zendesk Lookup Relationships API
The Lookup Relationships API from Zendesk — 2 operation(s) for lookup relationships.
Zendesk Macros API
The Macros API from Zendesk — 15 operation(s) for macros.
Zendesk OAuth Clients API
The OAuth Clients API from Zendesk — 3 operation(s) for oauth clients.
Zendesk OAuth Tokens API
The OAuth Tokens API from Zendesk — 2 operation(s) for oauth tokens.
Zendesk Object Triggers API
The Object Triggers API from Zendesk — 7 operation(s) for object triggers.
Zendesk Omnichannel Routing Queues API
The Omnichannel Routing Queues API from Zendesk — 4 operation(s) for omnichannel routing queues.
Zendesk Organization Fields API
The Organization Fields API from Zendesk — 3 operation(s) for organization fields.
Zendesk Organization Memberships API
The Organization Memberships API from Zendesk — 7 operation(s) for organization memberships.
Zendesk Organization Subscriptions API
The Organization Subscriptions API from Zendesk — 2 operation(s) for organization subscriptions.
Zendesk Organizations API
The Organizations API from Zendesk — 18 operation(s) for organizations.
Zendesk Push Notification Devices API
The Push Notification Devices API from Zendesk — 1 operation(s) for push notification devices.
Zendesk Requests API
The Requests API from Zendesk — 5 operation(s) for requests.
Zendesk Reseller API
The Reseller API from Zendesk — 2 operation(s) for reseller.
Zendesk Resource Collections API
The Resource Collections API from Zendesk — 2 operation(s) for resource collections.
Zendesk Satisfaction Ratings API
The Satisfaction Ratings API from Zendesk — 4 operation(s) for satisfaction ratings.
Zendesk Satisfaction Reasons API
The Satisfaction Reasons API from Zendesk — 2 operation(s) for satisfaction reasons.
Zendesk Search API
The Search API from Zendesk — 3 operation(s) for search.
Zendesk Sessions API
The Sessions API from Zendesk — 6 operation(s) for sessions.
Zendesk Sharing Agreements API
The Sharing Agreements API from Zendesk — 2 operation(s) for sharing agreements.
Zendesk Skill Based Routing API
The Skill Based Routing API from Zendesk — 10 operation(s) for skill based routing.
Zendesk SLA Policies API
The SLA Policies API from Zendesk — 4 operation(s) for sla policies.
Zendesk Support Addresses API
The Support Addresses API from Zendesk — 3 operation(s) for support addresses.
Zendesk Suspended Tickets API
The Suspended Tickets API from Zendesk — 7 operation(s) for suspended tickets.
Zendesk Tags API
The Tags API from Zendesk — 2 operation(s) for tags.
Zendesk Target Failures API
The Target Failures API from Zendesk — 2 operation(s) for target failures.
Zendesk Targets API
The Targets API from Zendesk — 2 operation(s) for targets.
Zendesk Ticket Audits API
The Ticket Audits API from Zendesk — 5 operation(s) for ticket audits.
Zendesk Ticket Comments API
The Ticket Comments API from Zendesk — 7 operation(s) for ticket comments.
Zendesk Ticket Content Pins API
The Ticket Content Pins API from Zendesk — 2 operation(s) for ticket content pins.
Zendesk Ticket Fields API
The Ticket Fields API from Zendesk — 6 operation(s) for ticket fields.
Zendesk Ticket Form Statuses API
The Ticket Form Statuses API from Zendesk — 5 operation(s) for ticket form statuses.
Zendesk Ticket Forms API
The Ticket Forms API from Zendesk — 7 operation(s) for ticket forms.
Zendesk Ticket Import API
The Ticket Import API from Zendesk — 2 operation(s) for ticket import.
Zendesk Ticket Metric Events API
The Ticket Metric Events API from Zendesk — 1 operation(s) for ticket metric events.
Zendesk Ticket Metrics API
The Ticket Metrics API from Zendesk — 2 operation(s) for ticket metrics.
Zendesk Ticket Skips API
The Ticket Skips API from Zendesk — 2 operation(s) for ticket skips.
Zendesk Tickets API
The Tickets API from Zendesk — 26 operation(s) for tickets.
Zendesk Trigger Categories API
The Trigger Categories API from Zendesk — 3 operation(s) for trigger categories.
Zendesk Triggers API
The Triggers API from Zendesk — 10 operation(s) for triggers.
Zendesk User Fields API
The User Fields API from Zendesk — 5 operation(s) for user fields.
Zendesk User Identities API
The User Identities API from Zendesk — 5 operation(s) for user identities.
Zendesk User Passwords API
The User Passwords API from Zendesk — 2 operation(s) for user passwords.
Zendesk Users API
The Users API from Zendesk — 23 operation(s) for users.
Zendesk Views API
The Views API from Zendesk — 16 operation(s) for views.
Zendesk Workspaces API
The Workspaces API from Zendesk — 4 operation(s) for workspaces.
Zendesk X Channel API
The X Channel API from Zendesk — 4 operation(s) for x channel.
Scroll within the panel for all 150 ·
Postman Collections 75
A runnable collection turns the contract into something a developer can execute in seconds. We profile them because the fastest way to trust an API is to make a real call against it.
Ready-to-run Postman collections for exercising this provider's APIs.
Zendesk Account
POSTMANZendesk Accounts
POSTMANZendesk Activities
POSTMANZendesk Any Channel
POSTMANZendesk Assignables
POSTMANZendesk Attachments
POSTMANZendesk Audit Logs
POSTMANZendesk Automations
POSTMANZendesk Bookmarks
POSTMANZendesk Brand Agents
POSTMANZendesk Brands
POSTMANZendesk Channels
POSTMANZendesk Chat File Redactions
POSTMANZendesk Chat Redactions
POSTMANZendesk Comment Redactions
POSTMANZendesk Custom Objects
POSTMANZendesk Custom Roles
POSTMANZendesk Custom Status
POSTMANZendesk Custom Statuses
POSTMANZendesk Deleted Tickets
POSTMANZendesk Deleted Users
POSTMANZendesk Deletion Schedules
POSTMANZendesk Dynamic Content
POSTMANZendesk Email Notifications
POSTMANZendesk Group Memberships
POSTMANZendesk Group Slas
POSTMANZendesk Groups
POSTMANZendesk Imports
POSTMANZendesk Incremental
POSTMANZendesk Job Statuses
POSTMANZendesk Locales
POSTMANZendesk Macros
POSTMANZendesk Oauth
POSTMANZendesk Object Layouts
POSTMANZendesk Organization Fields
POSTMANZendesk Organization Merges
POSTMANZendesk Organizations
POSTMANZendesk Problems
POSTMANZendesk Queues
POSTMANZendesk Recipient Addresses
POSTMANZendesk Relationships
POSTMANZendesk Requests
POSTMANZendesk Resource Collections
POSTMANZendesk Routing
POSTMANZendesk Satisfaction Ratings
POSTMANZendesk Satisfaction Reasons
POSTMANZendesk Search
POSTMANZendesk Sessions
POSTMANZendesk Sharing Agreements
POSTMANZendesk Skips
POSTMANZendesk Slas
POSTMANZendesk Suspended Tickets
POSTMANZendesk Tags
POSTMANZendesk Target Failures
POSTMANZendesk Target Type
POSTMANZendesk Targets
POSTMANZendesk Ticket Audits
POSTMANZendesk Ticket Content Pins
POSTMANZendesk Ticket Fields
POSTMANZendesk Ticket Form Statuses
POSTMANZendesk Ticket Forms
POSTMANZendesk Ticket Metrics
POSTMANZendesk Tickets
POSTMANZendesk Trigger Categories
POSTMANZendesk Triggers
POSTMANZendesk Uploads
POSTMANZendesk User Fields
POSTMANZendesk Users
POSTMANZendesk Views
POSTMANZendesk Workspaces
POSTMANZendesk Support API
POSTMANScroll within the panel for all 75 ·
Open Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Zendesk Support API
OPEN COLLECTIONArazzo Workflows 19
Real integrations are rarely a single call. Arazzo describes the multi-step sequences — auth, then create, then confirm — so both a human and an agent can follow the choreography, not just the endpoints.
Multi-step API workflows described with the Arazzo specification.
Zendesk Add Comment to Ticket
Confirm a ticket exists, then append a public or private comment to it.
ARAZZOZendesk Apply Macro to Ticket
Preview the changes a macro would make to a ticket, then commit them.
ARAZZOZendesk Assign Organization to Ticket
Find an organization by name, then attach a ticket to it for shared visibility.
ARAZZOZendesk Create and Verify Custom Ticket Field
Create a custom ticket field, then confirm it appears in the account's field list.
ARAZZOZendesk Create Macro and Preview on Ticket
Create a macro, then preview the changes it would make to a sample ticket.
ARAZZOZendesk Create Organization and User
Create an organization, then create an end user that belongs to it.
ARAZZOZendesk Create Ticket and Assign Group
Look up a support group by name, then open a ticket assigned to that group.
ARAZZOZendesk Create User and Open Ticket
Create an end user, then open a support ticket with that user as the requester.
ARAZZOZendesk Escalate Ticket
Load a ticket and escalate it by raising priority, opening it, and adding a note.
ARAZZOZendesk Find Macro and Apply to Ticket
Search macros by text, preview the match against a ticket, then commit the changes.
ARAZZOZendesk Find User and Open Ticket
Search for an existing user, then open a ticket requested by that user.
ARAZZOZendesk Merge Duplicate Organizations
Find a duplicate organization by name, then merge it into a winning organization.
ARAZZOZendesk Onboard New Customer
Create an organization, add a user to it, and open their first support ticket.
ARAZZOZendesk Reassign Ticket to Agent
Find an agent by name or email, then reassign a ticket to that agent.
ARAZZOZendesk Solve Ticket from Search
Search for a ticket, then solve it with a closing public comment.
ARAZZOZendesk Tag and Prioritize New Ticket
Open a ticket, set tags on it, then raise its priority and status.
ARAZZOZendesk Triage Tickets from a View
List the tickets in a view and update the first one to assign and prioritize it.
ARAZZOZendesk Upsert Organization by Name
Find an organization by exact name and update it if found, otherwise create it.
ARAZZOZendesk Upsert User by Email
Find a user by email and update them if found, otherwise create a new user.
ARAZZOScroll within the panel for all 19 ·
MCP Servers 1
Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.
Model Context Protocol servers that expose these APIs to AI agents.
zendesk-mcp.yml
MCP SERVERGraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Zendesk GraphQL API
The Zendesk Chat Conversations API lets your application act as a Zendesk Chat agent and interact with customers. It is a GraphQL API that supports WebSocket connections for rea...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Zendesk Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Zendesk Finops
FINOPSFeatures 8
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Omnichannel Ticketing
Unified ticket management across email, chat, phone, social media, and messaging channels in a single workspace.
Help Center and Knowledge Base
Self-service help center with articles, sections, categories, community topics, and full-text search.
Live Chat and Messaging
Real-time chat with visitors and customers including proactive triggers, routing, departments, and chat history.
Automations and Triggers
Time-based automations and event-driven triggers to route, escalate, and resolve tickets without manual intervention.
CRM with Zendesk Sell
Sales CRM with contacts, leads, deals, pipelines, sequences, and activity tracking for sales teams.
Talk Voice Support
Cloud-based call center with IVR, call recording, voicemail, phone number management, and real-time analytics.
Custom Objects and Fields
Extend the data model with custom objects, fields, and relationships to fit unique business requirements.
Webhooks and Integrations
Event-driven webhooks and a marketplace of integrations for connecting Zendesk with third-party tools.
Scroll within the panel for all 8 ·
Event Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Zendesk Webhooks
Zendesk Webhooks allow you to receive real-time HTTP notifications when events occur in your Zendesk account. Webhooks are the modern replacement for legacy targets and support ...
ASYNCAPISemantic Vocabularies 2
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Zendesk Context
JSON-LDZendesk Support Context
JSON-LDSpectral Rules 3
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
JSON Schema 16
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Attachment
JSON SCHEMAComment
JSON SCHEMACustomField
JSON SCHEMAError
JSON SCHEMAOrganizationCreate
JSON SCHEMAOrganization
JSON SCHEMAOrganizationUpdate
JSON SCHEMATicketCreate
JSON SCHEMATicket
JSON SCHEMATicketUpdate
JSON SCHEMAUserCreate
JSON SCHEMAUser
JSON SCHEMAUserUpdate
JSON SCHEMAVia
JSON SCHEMAZendesk Ticket
JSON SCHEMAZendesk User
JSON SCHEMAScroll within the panel for all 16 ·
JSON Structure 14
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Zendesk Support Attachment Structure
JSON STRUCTUREZendesk Support Comment Structure
JSON STRUCTUREZendesk Support Custom Field Structure
JSON STRUCTUREZendesk Support Error Structure
JSON STRUCTUREZendesk Support Organization Create Structure
JSON STRUCTUREZendesk Support Organization Structure
JSON STRUCTUREZendesk Support Organization Update Structure
JSON STRUCTUREZendesk Support Ticket Create Structure
JSON STRUCTUREZendesk Support Ticket Structure
JSON STRUCTUREZendesk Support Ticket Update Structure
JSON STRUCTUREZendesk Support User Create Structure
JSON STRUCTUREZendesk Support User Structure
JSON STRUCTUREZendesk Support User Update Structure
JSON STRUCTUREZendesk Support Via Structure
JSON STRUCTUREScroll within the panel for all 14 ·
Examples 14
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Zendesk Support User Example
EXAMPLEZendesk Support Via Example
EXAMPLEScroll within the panel for all 14 ·
Security Posture 4
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Zendesk Trust Center
SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001, Cyber Essentials Plus, FedRAMP (LI-SaaS), HIPAA (via BAA, add-on), PCI DSS, GDPR, CCPA/CPRA
SECURITYScopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Use Cases 5
What developers actually build with this provider — captured so the catalogue answers 'what is this for', not just 'what does this expose'.
What developers build with this provider.
Customer Support Operations
Manage the full lifecycle of customer support tickets from creation through resolution across all channels.
Self-Service Knowledge Management
Build and maintain a searchable knowledge base for customers and agents to reduce ticket volume.
Sales Pipeline Management
Track leads, contacts, and deals through customizable sales pipelines with activity logging and forecasting.
Workforce Routing and Optimization
Route tickets to the right agents based on skills, availability, and workload using skill-based routing rules.
Compliance and Data Privacy
Redact sensitive information from tickets and chats, manage audit logs, and enforce data retention policies.
Integrations 5
Pre-built integrations with other platforms tell you where this provider already fits in a stack.
Pre-built integrations with other platforms and tools.
Salesforce
Bidirectional sync between Zendesk Support and Salesforce CRM for unified customer data.
Slack
Create and manage Zendesk tickets directly from Slack channels with real-time notifications.
Jira
Link Zendesk tickets to Jira issues for seamless collaboration between support and engineering teams.
Shopify
View customer order data and manage e-commerce support directly within the Zendesk agent workspace.
Zendesk Marketplace
Ecosystem of over 1,000 pre-built apps and integrations available through the Zendesk Marketplace.
Resources
Every other property we hold for Zendesk — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 4
Portal, sign-up, and the first successful call
Documentation 4
Reference material describing how the API behaves
Agent Surfaces 4
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 25
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 25 ·
Build 6
SDKs, sample code, and the tooling you integrate with
Access & Security 7
Authentication, authorization, and security posture
Scroll within the panel for all 7 ·
Learn 1
Tutorials, courses, talks, and written guidance
Operate 6
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 4
The organization behind the API
Other 2
Properties that don't map to a standard resource type
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