Ada
Ada is an AI-powered customer service automation platform that enables enterprises to deploy AI agents capable of resolving customer inquiries across digital channels without human intervention. The platform exposes a suite of REST APIs for managing knowledge bases, end-user profiles, conversation handling, data export, data compliance, and external integrations. All APIs use rotatable API keys for authentication, return JSON, and support cursor-based pagination. Ada serves global brands including Pinterest, Square, Ancestry, and Zendesk, and has powered more than 6.4 billion customer interactions since its founding in 2016.
Reference-quality API operations across every facet — a rich contract, published governance, transparent operations, and machine-readable commercial terms.
API Evangelist profiles Ada the way a machine reads it — 59 machine-readable artifacts across 4 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Ada scores 83.2/100 (exemplar), with a separate agent-readiness read of 46/100 (agent native). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Kin Score
How this is scored →scored 2026-09-10 · rubric v0.20.0
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How we profile Ada
Each block below is one kind of artifact we hold for Ada. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 29
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Ada End Users API
Real-time management of end-user profile information with webhook events for new chats and profile updates.
Ada Conversations API
Build custom channels and extend Ada into proprietary apps or third-party platforms with full conversation lifecycle control.
Ada Integrations API
Connect external applications to Ada using OAuth to extend AI agent capabilities with partner-built integrations.
Ada MCP Server
Model Context Protocol server exposing Ada's management surface to AI assistants — metrics, conversation transcripts, knowledge and coaching search, entity discovery, test cases...
Ada Audit Log API
The auditLog API from Ada — 1 operation(s) for auditlog.
Ada Channels API
The channels API from Ada — 2 operation(s) for channels.
Ada Conversations API
The conversations API from Ada — 9 operation(s) for conversations.
Ada Custom Instructions API
The customInstructions API from Ada — 2 operation(s) for custominstructions.
Ada Delete Chatter Data API
The deleteChatterData API from Ada — 1 operation(s) for deletechatterdata.
Ada End Users API
The endUsers API from Ada — 2 operation(s) for endusers.
Ada Get Deletion Job API
The getDeletionJob API from Ada — 1 operation(s) for getdeletionjob.
Ada Knowledge API
The Knowledge API from Ada — 0 operation(s) for knowledge.
Ada knowledge > articles API
The knowledge > articles API from Ada — 3 operation(s) for knowledge > articles.
Ada knowledge > sources API
The knowledge > sources API from Ada — 2 operation(s) for knowledge > sources.
Ada knowledge > tags API
The knowledge > tags API from Ada — 3 operation(s) for knowledge > tags.
Ada Messages API
The messages API from Ada — 2 operation(s) for messages.
Ada Persona API
The persona API from Ada — 1 operation(s) for persona.
Ada Platform Integrations API
The platformIntegrations API from Ada — 4 operation(s) for platformintegrations.
Ada Submit Deletion Request API
The submitDeletionRequest API from Ada — 1 operation(s) for submitdeletionrequest.
Ada Variables API
The Variables API from Ada — 2 operation(s) for variables.
Ada Webhook Management API
The webhookManagement API from Ada — 5 operation(s) for webhookmanagement.
Ada REST API
The Ada REST API is the unified v2 interface to the Ada AI customer service platform. It covers knowledge sources and articles, end users, conversations, integrations (Actions),...
Ada Knowledge API
Manage knowledge sources, articles, and tags that Ada's AI Agent uses to ground answers to customer questions.
Ada Conversations API
Read and manage conversations handled by the Ada AI Agent across all supported channels.
Ada End Users API
Create, look up, and update end users (customers) along with their metadata for use by Ada's AI Agent and Actions.
Ada Integrations (Actions) API
Configure and invoke Actions, the integration layer that lets the Ada AI Agent call external systems and APIs during a conversation.
Ada Data Export API
Export conversation, message, and analytics data from Ada to data warehouses and BI tooling.
Ada Data Compliance API
Run data subject access requests, data deletion, and other compliance operations across the Ada platform.
Ada Webhooks API
Configure and consume webhooks that notify external systems of conversation lifecycle events and other platform activity.
Scroll within the panel for all 29 ·
Open Collections 11
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
API Collection
OPEN COLLECTIONData Compliance subpackage_channels API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_endUsers API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/articles API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/sources API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_knowledge.subpackage_knowledge/tags API
OPEN COLLECTIONData Compliance subpackage_channels subpackage_messages API
OPEN COLLECTIONScroll within the panel for all 11 ·
MCP Servers 1
Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.
Model Context Protocol servers that expose these APIs to AI agents.
Ada MCP Server
MCP SERVERGraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Ada GraphQL API
> **NOT A PUBLISHED ADA CONTRACT.** Ada publishes no GraphQL API. Verified 2026-08-14: no
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the things the Kin Score reads for access clarity — renamed from commercial clarity in rubric 0.12, because a free statutory interface has access terms and no commercial ones.
Published pricing tiers and plan structures.
Ada Plans Pricing
PLANSRate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Ada Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Ada Finops
FINOPSEvent Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Ada Webhooks
ASYNCAPISemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Ada Context
JSON-LDSpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Ada API Rules
SPECTRALJSON Schema 4
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Ada Data Compliance Schemas
JSON SCHEMAAda Data Export Schemas
JSON SCHEMAAda Data Export V1 4 Schemas
JSON SCHEMAAda Knowledge Schemas
JSON SCHEMAExamples 1
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Ada Knowledge Examples
EXAMPLESecurity Posture 4
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Ada Trust Center
SOC 2 Type 2, SOC 3, PCI DSS (Attestation of Compliance), HIPAA, GDPR, CCPA, CPRA, PIPEDA, VPAT 2024 (WCAG 2.1 AA)
SECURITYScopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Ada — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 5
Portal, sign-up, and the first successful call
Documentation 2
Reference material describing how the API behaves
Agent Surfaces 5
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 10
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 10 ·
Build 5
SDKs, sample code, and the tooling you integrate with
Access & Security 7
Authentication, authorization, and security posture
Scroll within the panel for all 7 ·
Learn 1
Tutorials, courses, talks, and written guidance
Operate 6
Status, limits, changes, and where to get help
Commercial 5
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 12
Properties that don't map to a standard resource type
Scroll within the panel for all 12 ·
← All providers · Data indexed from github.com/api-evangelist/ada · machine-readable index on apis.io
This is an independent, third-party profile of Ada, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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