Amazon Connect
Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage a customer contact center and provide reliable customer engagement at any scale, with omnichannel support for voice, chat, email, and task management. It includes AI-powered features for agent assistance, customer profiles, conversation analytics, and outbound campaign management.
Reference-quality API operations across every facet — a rich contract, published governance, transparent operations, and machine-readable commercial terms.
API Evangelist profiles Amazon Connect the way a machine reads it — 328 machine-readable artifacts across 22 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Amazon Connect scores 75.3/100 (exemplar), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Amazon Connect
Each block below is one kind of artifact we hold for Amazon Connect. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 22
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Amazon Connect Streams SDK
Amazon Connect Streams is a browser-based integration API and JavaScript SDK that enables embedding and controlling the Amazon Connect Contact Control Panel (CCP) within your we...
Amazon AppIntegrations API
The Amazon AppIntegrations service enables you to configure and reuse connections to external applications, powering third-party integrations in the Amazon Connect agent workspace.
Amazon Connect Contact Lens API
Amazon Connect Contact Lens enables you to analyze conversations between customers and agents using speech transcription, natural language processing, and intelligent search cap...
Amazon Connect Outbound Campaigns API
With the outbound campaigns feature of Amazon Connect, you can create high-volume outbound campaigns for appointment reminders, telemarketing, subscription renewals, or debt col...
Amazon Connect Outbound Campaigns V2 API
The outbound campaigns V2 API provides an updated interface for creating high-volume outbound campaigns including multi-channel support and availability in all Amazon Connect re...
Amazon Connect Cases API
With Amazon Connect Cases, agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a...
Amazon Connect Participant Service API
The Amazon Connect Participant Service enables managing chat participants including agents, customers, and managers. Use it to send messages and events, manage connection state,...
Amazon Connect Customer Profiles API
Amazon Connect Customer Profiles provides a unified customer profile for your contact center with pre-built connectors powered by AppFlow that make it easy to combine customer i...
Amazon Q Connect API
Amazon Q in Connect is a generative AI customer service assistant built on Amazon Bedrock. It provides real-time recommendations to help contact center agents resolve customer i...
Amazon Voice ID API
Amazon Connect Voice ID provides real-time caller authentication and fraud risk detection to make voice interactions in contact centers more secure and efficient. Note - Voice I...
Amazon Connect Agent Statuses API
Operations for managing agent status configurations
Amazon Connect Authentication API
Operations for authentication and federation
Amazon Connect Contact Flows API
Operations for managing contact flows
Amazon Connect Contacts API
Operations for managing contacts and contact interactions
Amazon Connect Hours of Operations API
Operations for managing hours of operation configurations
Amazon Connect Instances API
Operations for managing Amazon Connect instances
Amazon Connect Metrics API
Operations for retrieving real-time and historical metrics
Amazon Connect Queues API
Operations for managing queues
Amazon Connect Routing Profiles API
Operations for managing routing profiles
Amazon Connect Security Profiles API
Operations for managing security profiles
Amazon Connect Tags API
Operations for tagging Amazon Connect resources
Amazon Connect Users API
Operations for managing Amazon Connect users and agents
Scroll within the panel for all 22 ·
Postman Collections 1
A runnable collection turns the contract into something a developer can execute in seconds. We profile them because the fastest way to trust an API is to make a real call against it.
Ready-to-run Postman collections for exercising this provider's APIs.
Amazon Connect Service API
POSTMANOpen Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Amazon Connect Service API
OPEN COLLECTIONArazzo Workflows 12
Real integrations are rarely a single call. Arazzo describes the multi-step sequences — auth, then create, then confirm — so both a human and an agent can follow the choreography, not just the endpoints.
Multi-step API workflows described with the Arazzo specification.
Amazon Connect Create Queue and Place Outbound Call
Create a queue against an hours schedule, confirm it, and place an outbound call into it.
ARAZZOAmazon Connect Create Routing Profile and Assign to User
Create a routing profile with media concurrencies and assign it to an existing agent.
ARAZZOAmazon Connect Instance Configuration Overview
Describe an instance, then inventory its contact flows and queues once it is active.
ARAZZOAmazon Connect Provision Queue with Hours of Operation
Create an hours-of-operation schedule, build a queue that uses it, and verify the queue.
ARAZZOAmazon Connect Provision Agent User
Create an agent user, assign a routing profile, and confirm the final account state.
ARAZZOAmazon Connect Publish and Verify Contact Flow
Create a contact flow from flow-language content and read it back to verify it published.
ARAZZOAmazon Connect Queue Real-Time Health
Confirm a queue is enabled, then pull live agent and in-queue metrics for it.
ARAZZOAmazon Connect Search and Inspect Contact
Search contacts in a time range, then describe and read the attributes of the first match.
ARAZZOAmazon Connect Start Chat Contact and Set Attributes
Start a customer chat, confirm the contact, and attach routing attributes.
ARAZZOAmazon Connect Start Outbound Voice Contact and Track
Place an outbound voice call, then describe the contact and tag it with attributes.
ARAZZOAmazon Connect Start Task Contact and Stop It
Create a task contact, confirm it through describe, then end the contact.
ARAZZOAmazon Connect Update User Identity Info
Read a user, update their identity information, then re-read to confirm the change.
ARAZZOScroll within the panel for all 12 ·
GraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Amazon Connect GraphQL Schema
This directory contains a conceptual GraphQL schema for the Amazon Connect cloud contact center platform, derived from the [Amazon Connect API Reference](https://docs.aws.amazon...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Amazon Connect Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Amazon Connect Finops
FINOPSFeatures 10
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Omnichannel Routing
Unified routing across voice, chat, email, and tasks through a single platform with skills-based routing and priority queuing.
AI-Powered Agent Assist
Amazon Q in Connect provides real-time AI-generated recommendations and answers to help agents resolve customer issues faster.
Contact Flows
Drag-and-drop contact flow designer for building IVR, chatbot, and agent guidance workflows without extensive coding.
Conversational Analytics
Contact Lens provides speech transcription, sentiment analysis, and NLP-powered insights across all customer interactions.
Customer Profiles
Unified customer profile combining CRM, ITSM, ERP, and contact history data for context-aware agent interactions.
Outbound Campaigns
High-volume multi-channel outbound campaigns with predictive dialer, answering machine detection, and multiple dialing modes.
Cases Management
Structured case tracking for customer issues requiring multiple interactions, follow-up tasks, and cross-team coordination.
Voice and Video Calling
In-app, web, and video calling with screen share capabilities using 16kHz high-quality audio with packet loss resistance.
Chat and Messaging
Real-time and asynchronous messaging including SMS, WhatsApp Business, and Apple Messages for Business integration.
Real-Time and Historical Metrics
Comprehensive dashboards and reporting for contact center performance optimization and workforce planning.
Scroll within the panel for all 10 ·
Semantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Amazon Connect Context
JSON-LDSpectral Rules 2
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Amazon Connect API Rules
SPECTRALAmazon Connect API Rules
SPECTRALJSON Schema 115
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
AgentStatusSummary
JSON SCHEMAAgentStatusSummary
JSON SCHEMAContact
JSON SCHEMAContactFlow
JSON SCHEMAContactFlowSummary
JSON SCHEMAContactSummary
JSON SCHEMACreateContactFlowRequest
JSON SCHEMACreateContactFlowResponse
JSON SCHEMACreateHoursOfOperationRequest
JSON SCHEMACreateHoursOfOperationResponse
JSON SCHEMACreateInstanceRequest
JSON SCHEMACreateInstanceResponse
JSON SCHEMACreateQueueRequest
JSON SCHEMACreateQueueResponse
JSON SCHEMACreateRoutingProfileRequest
JSON SCHEMACreateRoutingProfileResponse
JSON SCHEMACreateUserRequest
JSON SCHEMACreateUserResponse
JSON SCHEMADescribeContactFlowResponse
JSON SCHEMADescribeContactResponse
JSON SCHEMADescribeInstanceResponse
JSON SCHEMADescribeQueueResponse
JSON SCHEMADescribeRoutingProfileResponse
JSON SCHEMADescribeUserResponse
JSON SCHEMAError
JSON SCHEMAGetCurrentMetricDataRequest
JSON SCHEMAGetCurrentMetricDataResponse
JSON SCHEMAGetMetricDataRequest
JSON SCHEMAGetMetricDataResponse
JSON SCHEMAHoursOfOperationConfig
JSON SCHEMAHoursOfOperationSummary
JSON SCHEMAHoursOfOperationTimeSlice
JSON SCHEMAAmazon Connect Instance
JSON SCHEMAInstanceSummary
JSON SCHEMAListAgentStatusesResponse
JSON SCHEMAListContactFlowsResponse
JSON SCHEMAListHoursOfOperationsResponse
JSON SCHEMAListInstancesResponse
JSON SCHEMAListQueuesResponse
JSON SCHEMAListRoutingProfilesResponse
JSON SCHEMAListSecurityProfilesResponse
JSON SCHEMAListUsersResponse
JSON SCHEMAMediaConcurrency
JSON SCHEMAQueue
JSON SCHEMAQueueSummary
JSON SCHEMARoutingProfile
JSON SCHEMARoutingProfileSummary
JSON SCHEMASearchContactsRequest
JSON SCHEMASearchContactsResponse
JSON SCHEMASecurityProfileSummary
JSON SCHEMAStartChatContactRequest
JSON SCHEMAStartChatContactResponse
JSON SCHEMAStartOutboundVoiceContactRequest
JSON SCHEMAStartTaskContactRequest
JSON SCHEMAUpdateUserIdentityInfoRequest
JSON SCHEMAUser
JSON SCHEMAUserIdentityInfo
JSON SCHEMAUserPhoneConfig
JSON SCHEMAUserSummary
JSON SCHEMAContactFlow
JSON SCHEMAContactFlowSummary
JSON SCHEMAContact
JSON SCHEMAContactSummary
JSON SCHEMACreateContactFlowRequest
JSON SCHEMACreateContactFlowResponse
JSON SCHEMACreateHoursOfOperationRequest
JSON SCHEMACreateHoursOfOperationResponse
JSON SCHEMACreateInstanceRequest
JSON SCHEMACreateInstanceResponse
JSON SCHEMACreateQueueRequest
JSON SCHEMACreateQueueResponse
JSON SCHEMACreateRoutingProfileRequest
JSON SCHEMACreateRoutingProfileResponse
JSON SCHEMACreateUserRequest
JSON SCHEMACreateUserResponse
JSON SCHEMADescribeContactFlowResponse
JSON SCHEMADescribeContactResponse
JSON SCHEMADescribeInstanceResponse
JSON SCHEMADescribeQueueResponse
JSON SCHEMADescribeRoutingProfileResponse
JSON SCHEMADescribeUserResponse
JSON SCHEMAGetCurrentMetricDataRequest
JSON SCHEMAGetCurrentMetricDataResponse
JSON SCHEMAGetMetricDataRequest
JSON SCHEMAGetMetricDataResponse
JSON SCHEMAHoursOfOperationConfig
JSON SCHEMAHoursOfOperationSummary
JSON SCHEMAHoursOfOperationTimeSlice
JSON SCHEMAInstance
JSON SCHEMAInstanceSummary
JSON SCHEMAListAgentStatusesResponse
JSON SCHEMAListContactFlowsResponse
JSON SCHEMAListHoursOfOperationsResponse
JSON SCHEMAListInstancesResponse
JSON SCHEMAListQueuesResponse
JSON SCHEMAListRoutingProfilesResponse
JSON SCHEMAListSecurityProfilesResponse
JSON SCHEMAListUsersResponse
JSON SCHEMAMediaConcurrency
JSON SCHEMAQueue
JSON SCHEMAQueueSummary
JSON SCHEMARoutingProfile
JSON SCHEMARoutingProfileSummary
JSON SCHEMASearchContactsRequest
JSON SCHEMASearchContactsResponse
JSON SCHEMASecurityProfileSummary
JSON SCHEMAStartChatContactRequest
JSON SCHEMAStartChatContactResponse
JSON SCHEMAStartOutboundVoiceContactRequest
JSON SCHEMAStartTaskContactRequest
JSON SCHEMAUpdateUserIdentityInfoRequest
JSON SCHEMAUserIdentityInfo
JSON SCHEMAUserPhoneConfig
JSON SCHEMAUser
JSON SCHEMAUserSummary
JSON SCHEMAScroll within the panel for all 115 ·
JSON Structure 59
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Agent Status Summary Structure
JSON STRUCTUREAmazon Connect Instance Structure
JSON STRUCTUREAmazon Connect Structure
JSON STRUCTUREContact Flow Structure
JSON STRUCTUREContact Flow Summary Structure
JSON STRUCTUREContact Structure
JSON STRUCTUREContact Summary Structure
JSON STRUCTURECreate Contact Flow Request Structure
JSON STRUCTURECreate Contact Flow Response Structure
JSON STRUCTURECreate Hours Of Operation Request Structure
JSON STRUCTURECreate Hours Of Operation Response Structure
JSON STRUCTURECreate Instance Request Structure
JSON STRUCTURECreate Instance Response Structure
JSON STRUCTURECreate Queue Request Structure
JSON STRUCTURECreate Queue Response Structure
JSON STRUCTURECreate Routing Profile Request Structure
JSON STRUCTURECreate Routing Profile Response Structure
JSON STRUCTURECreate User Request Structure
JSON STRUCTURECreate User Response Structure
JSON STRUCTUREDescribe Contact Flow Response Structure
JSON STRUCTUREDescribe Contact Response Structure
JSON STRUCTUREDescribe Instance Response Structure
JSON STRUCTUREDescribe Queue Response Structure
JSON STRUCTUREDescribe Routing Profile Response Structure
JSON STRUCTUREDescribe User Response Structure
JSON STRUCTUREGet Current Metric Data Request Structure
JSON STRUCTUREGet Current Metric Data Response Structure
JSON STRUCTUREGet Metric Data Request Structure
JSON STRUCTUREGet Metric Data Response Structure
JSON STRUCTUREHours Of Operation Config Structure
JSON STRUCTUREHours Of Operation Summary Structure
JSON STRUCTUREHours Of Operation Time Slice Structure
JSON STRUCTUREInstance Structure
JSON STRUCTUREInstance Summary Structure
JSON STRUCTUREList Agent Statuses Response Structure
JSON STRUCTUREList Contact Flows Response Structure
JSON STRUCTUREList Hours Of Operations Response Structure
JSON STRUCTUREList Instances Response Structure
JSON STRUCTUREList Queues Response Structure
JSON STRUCTUREList Routing Profiles Response Structure
JSON STRUCTUREList Security Profiles Response Structure
JSON STRUCTUREList Users Response Structure
JSON STRUCTUREMedia Concurrency Structure
JSON STRUCTUREQueue Structure
JSON STRUCTUREQueue Summary Structure
JSON STRUCTURERouting Profile Structure
JSON STRUCTURERouting Profile Summary Structure
JSON STRUCTURESearch Contacts Request Structure
JSON STRUCTURESearch Contacts Response Structure
JSON STRUCTURESecurity Profile Summary Structure
JSON STRUCTUREStart Chat Contact Request Structure
JSON STRUCTUREStart Chat Contact Response Structure
JSON STRUCTUREStart Outbound Voice Contact Request Structure
JSON STRUCTUREStart Task Contact Request Structure
JSON STRUCTUREUpdate User Identity Info Request Structure
JSON STRUCTUREUser Identity Info Structure
JSON STRUCTUREUser Phone Config Structure
JSON STRUCTUREUser Structure
JSON STRUCTUREUser Summary Structure
JSON STRUCTUREScroll within the panel for all 59 ·
Examples 90
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Agent Status Summary Example
EXAMPLEContact Example
EXAMPLEContact Flow Example
EXAMPLEContact Flow Summary Example
EXAMPLEContact Summary Example
EXAMPLECreate Queue Request Example
EXAMPLECreate User Request Example
EXAMPLECreate User Response Example
EXAMPLEInstance Example
EXAMPLEInstance Summary Example
EXAMPLEList Queues Response Example
EXAMPLEList Users Response Example
EXAMPLEMedia Concurrency Example
EXAMPLEQueue Example
EXAMPLEQueue Summary Example
EXAMPLERouting Profile Example
EXAMPLEUser Example
EXAMPLEUser Identity Info Example
EXAMPLEUser Phone Config Example
EXAMPLEUser Summary Example
EXAMPLEScroll within the panel for all 90 ·
Security Posture 4
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Use Cases 6
What developers actually build with this provider — captured so the catalogue answers 'what is this for', not just 'what does this expose'.
What developers build with this provider.
Customer Support Contact Center
Deploy an omnichannel contact center handling voice, chat, email, and messaging with intelligent routing to the right agents.
AI-Powered Self-Service
Build conversational AI flows that handle common customer requests in 30+ languages without agent involvement.
Agent Productivity Improvement
Reduce average handle time with real-time AI guidance, unified agent workspace, and automated post-contact work.
Outbound Customer Engagement
Run appointment reminders, subscription renewals, payment notifications, and telemarketing campaigns at scale.
Fraud Prevention
Use Voice ID for real-time caller authentication and fraud risk detection in voice contact center interactions.
Compliance and Quality Monitoring
Analyze 100% of customer interactions with Contact Lens for regulatory compliance and quality assurance.
Resources
Every other property we hold for Amazon Connect — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 5
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 14
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 14 ·
Build 3
SDKs, sample code, and the tooling you integrate with
Access & Security 6
Authentication, authorization, and security posture
Learn 1
Tutorials, courses, talks, and written guidance
Operate 4
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 1
The organization behind the API
Other 1
Properties that don't map to a standard resource type
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