Chatwoot
Chatwoot is an open-source customer engagement and support suite that unifies email, live-chat, social, and messaging channels into a single shared inbox. Agents, teams, contacts, conversations, and messages are all managed through a REST API surface split across an Application API, a Client API for end-user widgets, and a Platform API for super-admin installation control. Chatwoot is available as self-hostable open-source software and as Chatwoot Cloud.
Limited machine-readable signal and partial portal coverage — documentation a human can read, but little a machine or agent can consume without scraping.
API Evangelist profiles Chatwoot the way a machine reads it — 24 machine-readable artifacts across 17 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Chatwoot scores 38.7/100 (thin), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Chatwoot
Each block below is one kind of artifact we hold for Chatwoot. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 17
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Chatwoot Agents API
Application API - manage account agents.
Chatwoot Automation Rules API
Application API - manage automation rules.
Chatwoot Canned Responses API
Application API - manage saved reply templates.
Chatwoot Client Contacts API
Client API - end-user contact management.
Chatwoot Client Conversations API
Client API - end-user conversation management.
Chatwoot Client Messages API
Client API - end-user message management.
Chatwoot Contacts API
Application API - manage contacts.
Chatwoot Conversations API
Application API - manage conversations.
Chatwoot Custom Attributes API
Application API - manage custom attribute definitions.
Chatwoot Inboxes API
Application API - manage channels/inboxes.
Chatwoot Labels API
Application API - manage labels.
Chatwoot Messages API
Application API - manage conversation messages.
Chatwoot Platform Accounts API
Platform API - super-admin account management.
Chatwoot Platform Agent Bots API
Platform API - super-admin agent bot management.
Chatwoot Platform Users API
Platform API - super-admin user management.
Chatwoot Reports API
Application API - retrieve analytics and reports.
Chatwoot Teams API
Application API - manage teams and membership.
Scroll within the panel for all 17 ·
Open Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Chatwoot API
OPEN COLLECTIONPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Chatwoot Com Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Chatwoot Com Finops
FINOPSSecurity Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Chatwoot — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 2
Authentication, authorization, and security posture
Operate 1
Status, limits, changes, and where to get help
Commercial 2
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
← All providers · Data indexed from github.com/api-evangelist/chatwoot-com · machine-readable index on apis.io