Chatwoot
Chatwoot is an open-source customer support and omni-channel messaging platform that provides REST APIs for managing conversations, contacts, agents, teams, labels, and integrating customer communication workflows. It supports live chat, email, WhatsApp, Facebook, Instagram, Telegram, SMS, and more, with Application APIs for agent-level automation, Client APIs for custom chat interfaces, and Platform APIs for managing self-hosted installations at scale.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles Chatwoot the way a machine reads it — 110 machine-readable artifacts across 2 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Chatwoot scores 40.7/100 (developing), with a separate agent-readiness read of 28/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Put this on your own site. The badge is drawn live from Chatwoot's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
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title="Chatwoot on API Evangelist — API profile and Kin Score">
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More shapes, themes and sizes → · Score as JSON · How badges work
How we profile Chatwoot
Each block below is one kind of artifact we hold for Chatwoot. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 40
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Chatwoot Client API
The Client API is designed for building custom messaging interfaces for end users. Authenticates using inbox identifiers and contact identifiers rather than user tokens. Support...
Chatwoot Platform API
The Platform API is used to manage Chatwoot installations at the super admin level, including managing accounts, users, and installation-wide settings. Requires Platform App acc...
Chatwoot Account AgentBots API
Account-specific Agent Bots
Chatwoot Account API
The Account API from Chatwoot — 1 operation(s) for account.
Chatwoot Account Users API
Account user management APIs
Chatwoot Accounts API
Account management APIs
Chatwoot AgentBots API
Bot integrations
Chatwoot Agents API
Agent management APIs
Chatwoot Audit Logs API
The Audit Logs API from Chatwoot — 1 operation(s) for audit logs.
Chatwoot Automation Rule API
Workflow automation rules
Chatwoot Canned Responses API
Pre-defined responses for common queries
Chatwoot Contact Labels API
Manage contact labels
Chatwoot Contacts API API
Public contact APIs
Chatwoot Contacts API
Contact management APIs
Chatwoot Conversation API
The Conversation API from Chatwoot — 1 operation(s) for conversation.
Chatwoot Conversation Assignments API
Manage conversation assignments
Chatwoot Conversations API API
Public conversation APIs
Chatwoot Conversations API
Conversation management APIs
Chatwoot CSAT Survey Page API
Customer satisfaction survey
Chatwoot Custom Attributes API
Custom fields for contacts and conversations
Chatwoot Custom Filters API
Saved filters for conversations
Chatwoot Help Center API
Knowledge base management
Chatwoot Inbox API API
The Inbox API API from Chatwoot — 1 operation(s) for inbox api.
Chatwoot Inboxes API
Communication channels setup
Chatwoot Integrations API
Third-party integrations
Chatwoot Labels API
Account label management APIs
Chatwoot Messages API API
Public message APIs
Chatwoot Messages API
Message management APIs
Chatwoot Profile API
User profile APIs
Chatwoot Reports API
Analytics and reporting APIs
Chatwoot Teams API
Team management APIs
Chatwoot Users API
User management APIs
Chatwoot Webhooks API
Event notification webhooks
Chatwoot Automation Rules API
Application API - manage automation rules.
Chatwoot Client Contacts API
Client API - end-user contact management.
Chatwoot Client Conversations API
Client API - end-user conversation management.
Chatwoot Client Messages API
Client API - end-user message management.
Chatwoot Platform Accounts API
Platform API - super-admin account management.
Chatwoot Platform Agent Bots API
Platform API - super-admin agent bot management.
Chatwoot Platform Users API
Platform API - super-admin user management.
Scroll within the panel for all 40 ·
Open Collections 40
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
API Collection
OPEN COLLECTIONChatwoot Account AgentBots API
OPEN COLLECTIONChatwoot AgentBots Account API
OPEN COLLECTIONChatwoot Account AgentBots Account Users API
OPEN COLLECTIONChatwoot Account AgentBots Accounts API
OPEN COLLECTIONChatwoot Account AgentBots API
OPEN COLLECTIONChatwoot Account AgentBots Agents API
OPEN COLLECTIONChatwoot Account AgentBots Audit Logs API
OPEN COLLECTIONChatwoot Account AgentBots Automation Rule API
OPEN COLLECTIONChatwoot Agents Automation Rules API
OPEN COLLECTIONChatwoot Account AgentBots Canned Responses API
OPEN COLLECTIONChatwoot Agents Client Contacts API
OPEN COLLECTIONChatwoot Agents Client Conversations API
OPEN COLLECTIONChatwoot Agents Client Messages API
OPEN COLLECTIONChatwoot API
OPEN COLLECTIONChatwoot Account AgentBots Contact Labels API
OPEN COLLECTIONChatwoot Account AgentBots Contacts API API
OPEN COLLECTIONChatwoot Account AgentBots Contacts API
OPEN COLLECTIONChatwoot Account AgentBots Conversation API
OPEN COLLECTIONChatwoot Account AgentBots Conversation Assignments API
OPEN COLLECTIONChatwoot Account AgentBots Conversations API API
OPEN COLLECTIONChatwoot Account AgentBots Conversations API
OPEN COLLECTIONChatwoot Account AgentBots CSAT Survey Page API
OPEN COLLECTIONChatwoot Account AgentBots Custom Attributes API
OPEN COLLECTIONChatwoot Account AgentBots Custom Filters API
OPEN COLLECTIONChatwoot Account AgentBots Help Center API
OPEN COLLECTIONChatwoot Account AgentBots Inbox API API
OPEN COLLECTIONChatwoot Account AgentBots Inboxes API
OPEN COLLECTIONChatwoot Account AgentBots Integrations API
OPEN COLLECTIONChatwoot Account AgentBots Labels API
OPEN COLLECTIONChatwoot Account AgentBots Messages API API
OPEN COLLECTIONChatwoot Account AgentBots Messages API
OPEN COLLECTIONChatwoot Agents Platform Accounts API
OPEN COLLECTIONChatwoot Agents Platform Agent Bots API
OPEN COLLECTIONChatwoot Agents Platform Users API
OPEN COLLECTIONChatwoot Account AgentBots Profile API
OPEN COLLECTIONChatwoot Account AgentBots Reports API
OPEN COLLECTIONChatwoot Account AgentBots Teams API
OPEN COLLECTIONChatwoot Account AgentBots Users API
OPEN COLLECTIONChatwoot Account AgentBots Webhooks API
OPEN COLLECTIONScroll within the panel for all 40 ·
GraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Chatwoot GraphQL Schema
This is a conceptual GraphQL schema for Chatwoot, the open-source customer support and omni-channel messaging platform. Chatwoot exposes a REST API; this schema models the same ...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the things the Kin Score reads for access clarity — renamed from commercial clarity in rubric 0.12, because a free statutory interface has access terms and no commercial ones.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Chatwoot Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Chatwoot Finops
FINOPSSemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Chatwoot Context
JSON-LDSpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Chatwoot API Rules
SPECTRALJSON Schema 16
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Account
JSON SCHEMAAgent
JSON SCHEMAArticle
JSON SCHEMAAutomation Rule
JSON SCHEMACanned Response
JSON SCHEMACategory
JSON SCHEMAContact
JSON SCHEMAConversation
JSON SCHEMACustom Attribute
JSON SCHEMAInbox
JSON SCHEMALabel
JSON SCHEMAMessage
JSON SCHEMAPortal
JSON SCHEMATeam
JSON SCHEMAUser
JSON SCHEMAWebhook
JSON SCHEMAScroll within the panel for all 16 ·
Examples 5
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Agent Example
EXAMPLEContact Example
EXAMPLEConversation Example
EXAMPLEInbox Example
EXAMPLEMessage Example
EXAMPLESecurity Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Chatwoot — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Build 2
SDKs, sample code, and the tooling you integrate with
Access & Security 2
Authentication, authorization, and security posture
Operate 2
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 2
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/chatwoot · machine-readable index on apis.io
This is an independent, third-party profile of Chatwoot, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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