Chatwoot
Chatwoot is an open-source customer support and omni-channel messaging platform that provides REST APIs for managing conversations, contacts, agents, teams, labels, and integrating customer communication workflows. It supports live chat, email, WhatsApp, Facebook, Instagram, Telegram, SMS, and more, with Application APIs for agent-level automation, Client APIs for custom chat interfaces, and Platform APIs for managing self-hosted installations at scale.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles Chatwoot the way a machine reads it — 63 machine-readable artifacts across 33 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Chatwoot scores 52.8/100 (developing), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
How we profile Chatwoot
Each block below is one kind of artifact we hold for Chatwoot. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 33
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Chatwoot Client API
The Client API is designed for building custom messaging interfaces for end users. Authenticates using inbox identifiers and contact identifiers rather than user tokens. Support...
Chatwoot Platform API
The Platform API is used to manage Chatwoot installations at the super admin level, including managing accounts, users, and installation-wide settings. Requires Platform App acc...
Chatwoot Account AgentBots API
Account-specific Agent Bots
Chatwoot Account API
The Account API from Chatwoot — 1 operation(s) for account.
Chatwoot Account Users API
Account user management APIs
Chatwoot Accounts API
Account management APIs
Chatwoot AgentBots API
Bot integrations
Chatwoot Agents API
Agent management APIs
Chatwoot Audit Logs API
The Audit Logs API from Chatwoot — 1 operation(s) for audit logs.
Chatwoot Automation Rule API
Workflow automation rules
Chatwoot Canned Responses API
Pre-defined responses for common queries
Chatwoot Contact Labels API
Manage contact labels
Chatwoot Contacts API API
Public contact APIs
Chatwoot Contacts API
Contact management APIs
Chatwoot Conversation API
The Conversation API from Chatwoot — 1 operation(s) for conversation.
Chatwoot Conversation Assignments API
Manage conversation assignments
Chatwoot Conversations API API
Public conversation APIs
Chatwoot Conversations API
Conversation management APIs
Chatwoot CSAT Survey Page API
Customer satisfaction survey
Chatwoot Custom Attributes API
Custom fields for contacts and conversations
Chatwoot Custom Filters API
Saved filters for conversations
Chatwoot Help Center API
Knowledge base management
Chatwoot Inbox API API
The Inbox API API from Chatwoot — 1 operation(s) for inbox api.
Chatwoot Inboxes API
Communication channels setup
Chatwoot Integrations API
Third-party integrations
Chatwoot Labels API
Account label management APIs
Chatwoot Messages API API
Public message APIs
Chatwoot Messages API
Message management APIs
Chatwoot Profile API
User profile APIs
Chatwoot Reports API
Analytics and reporting APIs
Chatwoot Teams API
Team management APIs
Chatwoot Users API
User management APIs
Chatwoot Webhooks API
Event notification webhooks
Scroll within the panel for all 33 ·
GraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Chatwoot GraphQL Schema
This is a conceptual GraphQL schema for Chatwoot, the open-source customer support and omni-channel messaging platform. Chatwoot exposes a REST API; this schema models the same ...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Chatwoot Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Chatwoot Finops
FINOPSSemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Chatwoot Context
JSON-LDSpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Chatwoot API Rules
SPECTRALJSON Schema 16
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
Account
JSON SCHEMAAgent
JSON SCHEMAArticle
JSON SCHEMAAutomation Rule
JSON SCHEMACanned Response
JSON SCHEMACategory
JSON SCHEMAContact
JSON SCHEMAConversation
JSON SCHEMACustom Attribute
JSON SCHEMAInbox
JSON SCHEMALabel
JSON SCHEMAMessage
JSON SCHEMAPortal
JSON SCHEMATeam
JSON SCHEMAUser
JSON SCHEMAWebhook
JSON SCHEMAScroll within the panel for all 16 ·
Examples 5
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Agent Example
EXAMPLEContact Example
EXAMPLEConversation Example
EXAMPLEInbox Example
EXAMPLEMessage Example
EXAMPLESecurity Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Chatwoot — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 2
Authentication, authorization, and security posture
Operate 2
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 1
Properties that don't map to a standard resource type
← All providers · Data indexed from github.com/api-evangelist/chatwoot · machine-readable index on apis.io