Need help with your APIs? I offer API discovery, governance & evangelism services. Explore services →
API Evangelist API Evangelist
Discovery
Learnings
Guidance
Toolbox
Alignment
API Evangelist LLC
Chatwoot website screenshot

Chatwoot

Chatwoot is an open-source customer support and omni-channel messaging platform that provides REST APIs for managing conversations, contacts, agents, teams, labels, and integrating customer communication workflows. It supports live chat, email, WhatsApp, Facebook, Instagram, Telegram, SMS, and more, with Application APIs for agent-level automation, Client APIs for custom chat interfaces, and Platform APIs for managing self-hosted installations at scale.

agent ready

Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.

Kin Score

API Evangelist profiles Chatwoot the way a machine reads it — 63 machine-readable artifacts across 33 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.

Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Chatwoot scores 52.8/100 (developing), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.

Kin Score

This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 52.8/100 · developing
Contract Quality 16.9 / 25
Developer Ergonomics 4.3 / 20
Commercial Clarity 10.0 / 20
Operational Transparency 2.7 / 13
Governance 8.8 / 12
Discoverability 10.0 / 10
Agent readiness — 48/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3

How we profile Chatwoot

Each block below is one kind of artifact we hold for Chatwoot. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.

APIs 33

Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.

Individual APIs this provider publishes, each with its own machine-readable definition.

Chatwoot Client API

The Client API is designed for building custom messaging interfaces for end users. Authenticates using inbox identifiers and contact identifiers rather than user tokens. Support...

Chatwoot Platform API

The Platform API is used to manage Chatwoot installations at the super admin level, including managing accounts, users, and installation-wide settings. Requires Platform App acc...

Chatwoot Account AgentBots API

Account-specific Agent Bots

Chatwoot Account API

The Account API from Chatwoot — 1 operation(s) for account.

Chatwoot Account Users API

Account user management APIs

Chatwoot Accounts API

Account management APIs

Chatwoot AgentBots API

Bot integrations

Chatwoot Agents API

Agent management APIs

Chatwoot Audit Logs API

The Audit Logs API from Chatwoot — 1 operation(s) for audit logs.

Chatwoot Automation Rule API

Workflow automation rules

Chatwoot Canned Responses API

Pre-defined responses for common queries

Chatwoot Contact Labels API

Manage contact labels

Chatwoot Contacts API API

Public contact APIs

Chatwoot Contacts API

Contact management APIs

Chatwoot Conversation API

The Conversation API from Chatwoot — 1 operation(s) for conversation.

Chatwoot Conversation Assignments API

Manage conversation assignments

Chatwoot Conversations API API

Public conversation APIs

Chatwoot Conversations API

Conversation management APIs

Chatwoot CSAT Survey Page API

Customer satisfaction survey

Chatwoot Custom Attributes API

Custom fields for contacts and conversations

Chatwoot Custom Filters API

Saved filters for conversations

Chatwoot Help Center API

Knowledge base management

Chatwoot Inbox API API

The Inbox API API from Chatwoot — 1 operation(s) for inbox api.

Chatwoot Inboxes API

Communication channels setup

Chatwoot Integrations API

Third-party integrations

Chatwoot Labels API

Account label management APIs

Chatwoot Messages API API

Public message APIs

Chatwoot Messages API

Message management APIs

Chatwoot Profile API

User profile APIs

Chatwoot Reports API

Analytics and reporting APIs

Chatwoot Teams API

Team management APIs

Chatwoot Users API

User management APIs

Chatwoot Webhooks API

Event notification webhooks

Scroll within the panel for all 33 ·

GraphQL 1

Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.

GraphQL schemas published by this provider.

Chatwoot GraphQL Schema

This is a conceptual GraphQL schema for Chatwoot, the open-source customer support and omni-channel messaging platform. Chatwoot exposes a REST API; this schema models the same ...

GRAPHQL

Pricing Plans 1

Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.

Published pricing tiers and plan structures.

Rate Limits 1

Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.

Documented rate limits and quota policies.

Chatwoot Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.

Cost, billing, and metering signals for API financial operations.

Semantic Vocabularies 1

JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.

JSON-LD contexts and semantic vocabularies used across these APIs.

Chatwoot Context

2 classes · 47 properties

JSON-LD

Spectral Rules 1

Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.

Chatwoot API Rules

5 rules · 4 warnings

SPECTRAL

JSON Schema 16

Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.

Standalone JSON Schema definitions for this provider's data models.

Account

3 properties

JSON SCHEMA

Agent

11 properties

JSON SCHEMA

Article

14 properties

JSON SCHEMA

Automation Rule

1 properties

JSON SCHEMA

Canned Response

6 properties

JSON SCHEMA

Category

10 properties

JSON SCHEMA

Contact

1 properties

JSON SCHEMA

Conversation

27 properties

JSON SCHEMA

Custom Attribute

12 properties

JSON SCHEMA

Inbox

33 properties

JSON SCHEMA

Label

5 properties

JSON SCHEMA

Message

22 properties

JSON SCHEMA

Portal

1 properties

JSON SCHEMA

Team

6 properties

JSON SCHEMA

User

20 properties

JSON SCHEMA

Webhook

6 properties

JSON SCHEMA

Scroll within the panel for all 16 ·

Examples 5

Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.

Example request and response payloads for these APIs.

Agent Example

10 fields

EXAMPLE

Contact Example

13 fields

EXAMPLE

Conversation Example

15 fields

EXAMPLE

Inbox Example

12 fields

EXAMPLE

Message Example

13 fields

EXAMPLE

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Chatwoot Authentication

apiKey · 1 scheme

SECURITY

Chatwoot Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.

Recommended x-agentic-access execution contracts for AI agents.

Chatwoot Agentic Access

144 operations · 82 acting

144 operations · 82 acting

AGENTIC

Resources

Every other property we hold for Chatwoot — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.

Documentation 1

Reference material describing how the API behaves

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

Build 1

SDKs, sample code, and the tooling you integrate with

Access & Security 2

Authentication, authorization, and security posture

Operate 2

Status, limits, changes, and where to get help

Commercial 3

Pricing, plans, and the legal terms of use

Company 3

The organization behind the API

Other 1

Properties that don't map to a standard resource type

← All providers · Data indexed from github.com/api-evangelist/chatwoot · machine-readable index on apis.io