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Gainsight

Gainsight is a customer success platform that helps companies retain and grow their customer base through data-driven insights, automation, and engagement tools.

agent ready

Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.

Kin Score

API Evangelist profiles Gainsight the way a machine reads it — 125 machine-readable artifacts across 29 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.

Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Gainsight scores 59.3/100 (developing), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.

Kin Score

This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 59.3/100 · developing
Contract Quality 16.8 / 25
Developer Ergonomics 5.2 / 20
Commercial Clarity 14.2 / 20
Operational Transparency 7.5 / 13
Governance 8.8 / 12
Discoverability 6.8 / 10
Agent readiness — 48/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3

How we profile Gainsight

Each block below is one kind of artifact we hold for Gainsight. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.

APIs 29

Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.

Individual APIs this provider publishes, each with its own machine-readable definition.

Gainsight Accounts API

Manage account records and attributes

Gainsight Activities API

Manage timeline activities

Gainsight Activity Types API

Retrieve activity type configurations

Gainsight Companies API

CRUD operations on company records

Gainsight Company Team API

Manage company team records

Gainsight Configuration API

Success plan configuration

Gainsight CTA Configuration API

Retrieve CTA type and reason configurations

Gainsight CTAs API

Create and manage Calls to Action

Gainsight Custom Events API

Send custom events for tracking

Gainsight Custom Objects API

CRUD operations on custom object records

Gainsight Engagements API

Manage in-app engagements

Gainsight Events API

Publish and manage events

Gainsight Feature Match API

Track feature usage and adoption

Gainsight Fields API

Retrieve field metadata

Gainsight Goals API

Manage customer goals

Gainsight Jobs API

Manage bulk import jobs

Gainsight Metrics API

Manage goal metrics

Gainsight Objectives API

Manage success plan objectives

Gainsight Objects API

Retrieve object metadata

Gainsight Opportunities API

Manage opportunity records

Gainsight People API

Manage person records

Gainsight Playbooks API

Retrieve playbook configurations

Gainsight Reports API

Run reports and retrieve analytics data

Gainsight SCIM API

SCIM provisioning endpoints

Gainsight Subscription API

Manage event subscriptions

Gainsight Success Plans API

Manage success plans

Gainsight Tasks API

Manage tasks

Gainsight Templates API

Manage goal templates

Gainsight Users API

Manage Gainsight users

Scroll within the panel for all 29 ·

Open Collections 15

Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Scroll within the panel for all 15 ·

GraphQL 1

Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.

GraphQL schemas published by this provider.

Gainsight GraphQL Schema

Gainsight is a customer success platform that enables companies to retain and grow their customer base through health scoring, playbooks, engagement tracking, and renewal manage...

GRAPHQL

Pricing Plans 1

Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.

Published pricing tiers and plan structures.

Rate Limits 1

Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.

Documented rate limits and quota policies.

Gainsight Rate Limits

2 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.

Cost, billing, and metering signals for API financial operations.

Features 16

The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.

Notable capabilities this provider offers.

Essentials: 10 full users, 100 customers per user (custom price)
Enterprise: 20 full users, 200 customers per user (custom price)
AI Insights and Automations
Customer 360 unified profile
Playbooks and Success Plans
Health Scorecards
Surveys (CSAT, NPS)
Digital Journeys for in-app onboarding
Renewal and Expansion Forecasting (Enterprise)
Org Mapping and Sponsor Tracking (Enterprise)
REST API at api.gainsight.com
Default 100 req/min/tenant
OAuth 2.0 + access tokens
Webhooks for customer health events
Salesforce-native (Gainsight CS) or standalone (NXT)
Unlimited Viewer Licenses on both tiers

Scroll within the panel for all 16 ·

Semantic Vocabularies 1

JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.

JSON-LD contexts and semantic vocabularies used across these APIs.

Gainsight Context

0 classes · 11 properties

JSON-LD

Spectral Rules 1

Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.

Gainsight API Rules

5 rules · 3 warnings

SPECTRAL

JSON Schema 53

Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.

Standalone JSON Schema definitions for this provider's data models.

Account

10 properties

JSON SCHEMA

AccountInput

6 properties

JSON SCHEMA

Activity

15 properties

JSON SCHEMA

ActivityInput

9 properties

JSON SCHEMA

ActivityType

4 properties

JSON SCHEMA

ApiResponse

4 properties

JSON SCHEMA

BulkJob

11 properties

JSON SCHEMA

BulkJobError

3 properties

JSON SCHEMA

Gainsight Company

18 properties

JSON SCHEMA

CompanyInput

7 properties

JSON SCHEMA

CompanyRecord

18 properties

JSON SCHEMA

CompanyTeamRecord

5 properties

JSON SCHEMA

Gainsight Call to Action (CTA)

20 properties

JSON SCHEMA

CTAInput

10 properties

JSON SCHEMA

CTAPriority

3 properties

JSON SCHEMA

CTAReason

3 properties

JSON SCHEMA

CTAStatus

3 properties

JSON SCHEMA

CTAType

3 properties

JSON SCHEMA

CustomEvent

7 properties

JSON SCHEMA

Engagement

5 properties

JSON SCHEMA

EventInput

7 properties

JSON SCHEMA

EventType

4 properties

JSON SCHEMA

Feature

6 properties

JSON SCHEMA

FieldMetadata

10 properties

JSON SCHEMA

GainsightUser

11 properties

JSON SCHEMA

GainsightUserInput

6 properties

JSON SCHEMA

Goal

13 properties

JSON SCHEMA

GoalInput

7 properties

JSON SCHEMA

GoalMetric

7 properties

JSON SCHEMA

GoalMetricInput

4 properties

JSON SCHEMA

GoalTemplate

5 properties

JSON SCHEMA

Objective

10 properties

JSON SCHEMA

ObjectiveInput

5 properties

JSON SCHEMA

ObjectMetadata

9 properties

JSON SCHEMA

Gainsight Opportunity

20 properties

JSON SCHEMA

OpportunityRecord

20 properties

JSON SCHEMA

Gainsight Person

18 properties

JSON SCHEMA

PersonRecord

19 properties

JSON SCHEMA

Playbook

8 properties

JSON SCHEMA

ScimUser

7 properties

JSON SCHEMA

ScimUserInput

5 properties

JSON SCHEMA

SearchRequest

5 properties

JSON SCHEMA

SearchResponse

2 properties

JSON SCHEMA

Subscription

5 properties

JSON SCHEMA

SubscriptionInput

3 properties

JSON SCHEMA

SuccessPlan

14 properties

JSON SCHEMA

SuccessPlanInput

8 properties

JSON SCHEMA

Task

16 properties

JSON SCHEMA

TaskInput

7 properties

JSON SCHEMA

Gainsight Timeline Activity

15 properties

JSON SCHEMA

User

17 properties

JSON SCHEMA

UserInput

10 properties

JSON SCHEMA

WriteResponse

2 properties

JSON SCHEMA

Scroll within the panel for all 53 ·

JSON Structure 1

JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.

JSON Structure definitions describing this provider's data shapes.

Gainsight Structure

0 properties

JSON STRUCTURE

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Gainsight Authentication

apiKey · 2 schemes

SECURITY

Gainsight Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Gainsight Vulnerability Disclosure

security.txt · contact published

SECURITY

Gainsight Trust Center

SOC 2, ISO 27001, HIPAA, GDPR

SECURITY

Agentic Access 1

An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.

Recommended x-agentic-access execution contracts for AI agents.

Gainsight Agentic Access

97 operations · 55 acting

97 operations · 55 acting

AGENTIC

Resources

Every other property we hold for Gainsight — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.

Get Started 2

Portal, sign-up, and the first successful call

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Build 1

SDKs, sample code, and the tooling you integrate with

Operate 3

Status, limits, changes, and where to get help

Commercial 2

Pricing, plans, and the legal terms of use

Company 2

The organization behind the API

Other 1

Properties that don't map to a standard resource type

← All providers · Data indexed from github.com/api-evangelist/gainsight · machine-readable index on apis.io