Gleap
Gleap is an in-app customer feedback and bug reporting platform with AI agents that automates the loop from user feedback through code deployment. It provides a REST API for managing feedback tickets, feature requests, roadmaps, real-time widget configuration, help center articles, outbound messaging, and user identity tracking used by 4,500+ teams globally.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles Gleap the way a machine reads it — 72 machine-readable artifacts across 33 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Gleap scores 50.6/100 (developing), with a separate agent-readiness read of 48/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile Gleap
Each block below is one kind of artifact we hold for Gleap. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 33
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Gleap AI content API
The AI content API from Gleap — 9 operation(s) for ai content.
Gleap AiModels API
The AiModels API from Gleap — 1 operation(s) for aimodels.
Gleap Code API
The Code API from Gleap — 1 operation(s) for code.
Gleap ContactMemory API
The ContactMemory API from Gleap — 2 operation(s) for contactmemory.
Gleap Custom components API
The Custom components API from Gleap — 2 operation(s) for custom components.
Gleap Engagement API
The Engagement API from Gleap — 6 operation(s) for engagement.
Gleap Engagement Banner API
The Engagement Banner API from Gleap — 2 operation(s) for engagement banner.
Gleap Engagement Chat Message API
The Engagement Chat Message API from Gleap — 2 operation(s) for engagement chat message.
Gleap Engagement Checklist API
The Engagement Checklist API from Gleap — 2 operation(s) for engagement checklist.
Gleap Engagement Cobrowse API
The Engagement Cobrowse API from Gleap — 2 operation(s) for engagement cobrowse.
Gleap Engagement Email API
The Engagement Email API from Gleap — 3 operation(s) for engagement email.
Gleap Engagement Modal API
The Engagement Modal API from Gleap — 2 operation(s) for engagement modal.
Gleap Engagement News API
The Engagement News API from Gleap — 2 operation(s) for engagement news.
Gleap Engagement Product Tour API
The Engagement Product Tour API from Gleap — 2 operation(s) for engagement product tour.
Gleap Engagement Push Notification API
The Engagement Push Notification API from Gleap — 2 operation(s) for engagement push notification.
Gleap Engagement Survey API
The Engagement Survey API from Gleap — 7 operation(s) for engagement survey.
Gleap Engagement Tooltip API
The Engagement Tooltip API from Gleap — 2 operation(s) for engagement tooltip.
Gleap Engagement Whatsapp Messages API
The Engagement Whatsapp Messages API from Gleap — 3 operation(s) for engagement whatsapp messages.
Gleap Help center API
The Help center API from Gleap — 3 operation(s) for help center.
Gleap Help center articles API
The Help center articles API from Gleap — 3 operation(s) for help center articles.
Gleap Help center collections API
The Help center collections API from Gleap — 4 operation(s) for help center collections.
Gleap Help center redirects API
The Help center redirects API from Gleap — 2 operation(s) for help center redirects.
Gleap Invitation API
The Invitation API from Gleap — 5 operation(s) for invitation.
Gleap Knowledge API
The Knowledge API from Gleap — 2 operation(s) for knowledge.
Gleap Message templates API
The Message templates API from Gleap — 2 operation(s) for message templates.
Gleap Messages API
The Messages API from Gleap — 4 operation(s) for messages.
Gleap Project API
The Project API from Gleap — 2 operation(s) for project.
Gleap Session API
The Session API from Gleap — 20 operation(s) for session.
Gleap Statistics API
The Statistics API from Gleap — 9 operation(s) for statistics.
Gleap Team API
The Team API from Gleap — 2 operation(s) for team.
Gleap Ticket API
The Ticket API from Gleap — 35 operation(s) for ticket.
Gleap Translations API
The Translations API from Gleap — 2 operation(s) for translations.
Gleap User API
The User API from Gleap — 11 operation(s) for user.
Scroll within the panel for all 33 ·
Pricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Gleap Plans Pricing
PLANSRate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Gleap Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Gleap Finops
FINOPSSemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Gleap Context
JSON-LDSpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Gleap API Rules
SPECTRALJSON Schema 30
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
ChannelSchemaDto
JSON SCHEMAClosedTicketReplyRuleDto
JSON SCHEMAContactViewDocument
JSON SCHEMAContactView
JSON SCHEMACreateContactViewDTO
JSON SCHEMADocument
JSON SCHEMAEmailTemplateDocument
JSON SCHEMAEmailTemplateI
JSON SCHEMAEmailTemplateDto
JSON SCHEMAFlattenMaps_T_
JSON SCHEMAIfAny_typeofemailTemplateSchema.any.ObtainSchemaGeneric_typeofemailTemplateSchema.DocType__
JSON SCHEMAIfAny_typeofmessageTemplateSchema.any.ObtainSchemaGeneric_typeofmessageTemplateSchema.DocType__
JSON SCHEMAIfAny_typeofprojectActionSchema.any.ObtainSchemaGeneric_typeofprojectActionSchema.DocType__
JSON SCHEMAInferSchemaType_typeofcontactViewSchema_
JSON SCHEMAInferSchemaType_typeofemailTemplateSchema_
JSON SCHEMAInferSchemaType_typeofmessageTemplateSchema_
JSON SCHEMAMessageSettingsDto
JSON SCHEMAMessageTemplateDTO
JSON SCHEMAMessageTemplateDocument
JSON SCHEMAMessageTemplate
JSON SCHEMANativeDate
JSON SCHEMANotificationActivityDocument
JSON SCHEMANotificationActivityI
JSON SCHEMAObjectId
JSON SCHEMATicketCreationRulesDto
JSON SCHEMATimeBasedRuleDto
JSON SCHEMATranslatable
JSON SCHEMAScroll within the panel for all 30 ·
Examples 1
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Gleap Api Examples
EXAMPLESecurity Posture 2
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Gleap — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 2
Authentication, authorization, and security posture
Operate 2
Status, limits, changes, and where to get help
Commercial 3
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 1
Properties that don't map to a standard resource type
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