Help Scout
Help Scout is an email-first help desk platform with shared inboxes, live chat, knowledge bases, and a customer portal. The Help Scout APIs expose conversations, customers, inboxes, users, workflows, ratings, reports, Docs (knowledge base), Beacon (in-app messaging), and webhooks.
Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.
API Evangelist profiles Help Scout the way a machine reads it — 66 machine-readable artifacts across 25 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Help Scout scores 46.7/100 (developing), with a separate agent-readiness read of 24/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Put this on your own site. The badge is drawn live from Help Scout's current Kin Score — paste it once and it updates itself every time the score is recomputed. It follows your visitor's light or dark setting, and it links back here so anyone who sees it can read the full breakdown.
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More shapes, themes and sizes → · Score as JSON · How badges work
How we profile Help Scout
Each block below is one kind of artifact we hold for Help Scout. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 25
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Help Scout Threads API
Append customer replies, agent replies, internal notes, phone, chat, and forwards to an existing conversation as new threads.
Help Scout Customers API
Manage customer profiles including addresses, emails, phone numbers, chat handles, social profiles, websites, and properties.
Help Scout Mailboxes API
Read mailbox / inbox configuration including routing settings, saved replies, custom fields, and folders.
Help Scout Users API
Retrieve Help Scout user accounts (agents) including roles, permissions, and online/offline status.
Help Scout Teams API
Manage teams that group users for routing and assignment within shared inboxes.
Help Scout Tags API
List, create, and apply tags to conversations for categorization, automation, and reporting.
Help Scout Workflows API
List automation workflows and trigger them manually against a conversation.
Help Scout Custom Fields API
Read custom field definitions on inboxes and read / update custom field values on conversations.
Help Scout Attachments API
Upload and download attachment data for conversation threads.
Help Scout Ratings API
Read customer satisfaction ratings (great / okay / not good) attached to conversation threads.
Help Scout Reports API
Aggregated reports across company performance, conversations, happiness ratings, productivity, and user/team statistics.
Help Scout Webhooks API
Subscribe to Help Scout events (convo.created, convo.assigned, convo.tag, customer.created, rating.received) for downstream automation. Webhooks include HMAC signatures for veri...
Help Scout Docs API
Manage knowledge-base sites, collections, categories, articles, and search/related content for Help Scout Docs.
Help Scout Beacon API
Embed Beacon (live chat, help docs, customer portal) into web and mobile applications and pre-fill or update Beacon context via the Beacon JS API.
Help Scout Chat API
Read and write live chat conversations and messages alongside the email Mailbox API for unified ticketing.
Help Scout Apps API
Build sidebar applications that render custom content within the Help Scout Inbox UI for partner integrations.
Help Scout Conversations API
The Conversations API from Help Scout — 2 operation(s) for conversations.
Help Scout Customers API
The Customers API from Help Scout — 2 operation(s) for customers.
Help Scout Mailboxes API
The Mailboxes API from Help Scout — 1 operation(s) for mailboxes.
Help Scout Tags API
The Tags API from Help Scout — 1 operation(s) for tags.
Help Scout Teams API
The Teams API from Help Scout — 1 operation(s) for teams.
Help Scout Threads API
The Threads API from Help Scout — 1 operation(s) for threads.
Help Scout Users API
The Users API from Help Scout — 1 operation(s) for users.
Help Scout Webhooks API
The Webhooks API from Help Scout — 1 operation(s) for webhooks.
Help Scout Workflows API
The Workflows API from Help Scout — 1 operation(s) for workflows.
Scroll within the panel for all 25 ·
Postman Collections 9
A runnable collection turns the contract into something a developer can execute in seconds. We profile them because the fastest way to trust an API is to make a real call against it.
Ready-to-run Postman collections for exercising this provider's APIs.
Scroll within the panel for all 9 ·
Open Collections 11
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
API Collection
OPEN COLLECTIONHelp Scout Mailbox Conversations API
OPEN COLLECTIONHelp Scout Mailbox Conversations Customers API
OPEN COLLECTIONHelp Scout Mailbox Conversations Mailboxes API
OPEN COLLECTIONHelp Scout Mailbox Conversations Tags API
OPEN COLLECTIONHelp Scout Mailbox Conversations Teams API
OPEN COLLECTIONHelp Scout Mailbox Conversations Threads API
OPEN COLLECTIONHelp Scout Mailbox Conversations Users API
OPEN COLLECTIONHelp Scout Mailbox Conversations Webhooks API
OPEN COLLECTIONHelp Scout Mailbox Conversations Workflows API
OPEN COLLECTIONHelp Scout Mailbox API
OPEN COLLECTIONScroll within the panel for all 11 ·
GraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Help Scout GraphQL Schema
This conceptual GraphQL schema models the Help Scout customer support and help desk platform. It covers the full surface of the Help Scout Mailbox API v2, Docs API, Beacon API, ...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the things the Kin Score reads for access clarity — renamed from commercial clarity in rubric 0.12, because a free statutory interface has access terms and no commercial ones.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Helpscout Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Helpscout Finops
FINOPSFeatures 10
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Scroll within the panel for all 10 ·
Event Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Help Scout Webhooks
Help Scout publishes webhook events from the Mailbox, Beacon, Docs, and organization surfaces to subscriber-configured URLs. Each delivery is an HTTP POST containing a JSON body...
ASYNCAPISpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Help Scout API Rules
SPECTRALSecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Helpscout Trust Center
SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI DSS, HIPAA, FedRAMP, GDPR, CSA STAR
SECURITYScopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Help Scout — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 1
Portal, sign-up, and the first successful call
Documentation 2
Reference material describing how the API behaves
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 1
Pagination, idempotency, versioning, errors, and events
Build 2
SDKs, sample code, and the tooling you integrate with
Access & Security 5
Authentication, authorization, and security posture
Operate 4
Status, limits, changes, and where to get help
Commercial 5
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
← All providers · Data indexed from github.com/api-evangelist/helpscout · machine-readable index on apis.io
This is an independent, third-party profile of Help Scout, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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