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Intercom

Intercom is an AI-powered customer service platform that enables businesses to build seamless customized experiences through its Help Desk and Messenger. The Intercom API allows developers to integrate with the Intercom platform using RESTful APIs and SDKs.

agent ready

Real signal across most facets with visible, nameable gaps — the contract exists but is thin, or the portal is good while governance and commercial terms are absent.

Kin Score

API Evangelist profiles Intercom the way a machine reads it — 47 machine-readable artifacts across 9 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.

Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Intercom scores 50.8/100 (developing), with a separate agent-readiness read of 54/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.

Kin Score

This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 50.8/100 · developing
Contract Quality 16.1 / 25
Developer Ergonomics 7.0 / 20
Commercial Clarity 7.9 / 20
Operational Transparency 4.8 / 13
Governance 6.3 / 12
Discoverability 8.8 / 10
Agent readiness — 54/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3

How we profile Intercom

Each block below is one kind of artifact we hold for Intercom. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.

APIs 9

Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.

Individual APIs this provider publishes, each with its own machine-readable definition.

Intercom Admins API

Workspace teammates and admin information.

Intercom Articles API

Manage Help Center articles.

Intercom Companies API

Manage company records associated with contacts.

Intercom Contacts API

Manage users and leads in your Intercom workspace.

Intercom Conversations API

Manage conversations between contacts and admins.

Intercom Data Events API

Submit and retrieve user activity events.

Intercom Messages API

Send outbound messages from Intercom to contacts.

Intercom News API

Manage news items in the Help Desk.

Intercom Segments API

Access user and company segments.

Scroll within the panel for all 9 ·

Open Collections 1

Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Intercom API

OPEN COLLECTION

GraphQL 1

Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.

GraphQL schemas published by this provider.

Intercom GraphQL

Intercom does not publish a public GraphQL API. Its developer platform is built entirely on REST. The GraphQL schema in this directory is a conceptual data model derived from th...

GRAPHQL

Pricing Plans 1

Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.

Published pricing tiers and plan structures.

Rate Limits 1

Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.

Documented rate limits and quota policies.

Intercom Rate Limits

3 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.

Cost, billing, and metering signals for API financial operations.

Features 16

The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.

Notable capabilities this provider offers.

Essential at $29/seat/mo with Fin Customer Agent and Messenger
Advanced at $85/seat/mo with workflows automation and 20 free Lite seats
Expert at $132/seat/mo with SSO, HIPAA, SLAs, multibrand
Fin AI Agent standalone at $0.99 per resolved outcome
Pro AI add-on at $99/mo (CX Score, Topics, Custom Scorecards)
Copilot AI add-on at $29/agent/mo
Proactive Support Plus add-on at $99/mo
REST API at ~166 req/10s (1000/min) standard, 33/10s search, 16/10s bulk
Conversations, Contacts, Companies, Tickets, Articles APIs
Webhooks for real-time event delivery
Outbound messaging via Posts, Surveys, Tours
SMS and WhatsApp campaigns (usage-based)
Phone Plus voice support (usage-based)
Knowledge base and AI-powered help center
OAuth 2.0 and personal access tokens
Apps Framework for marketplace and embedded apps

Scroll within the panel for all 16 ·

Event Specifications 1

Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Intercom Webhooks

AsyncAPI description of Intercom's outbound webhook surface. Intercom delivers workspace events to a single subscriber URL configured per app under the Developer Hub > Webhooks ...

ASYNCAPI

Spectral Rules 2

Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.

Intercom API Rules

8 rules · 1 errors · 7 warnings

SPECTRAL

Intercom API Rules

5 rules · 4 warnings

SPECTRAL

JSON Schema 9

Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.

Standalone JSON Schema definitions for this provider's data models.

Admin

6 properties

JSON SCHEMA

Article

9 properties

JSON SCHEMA

Company

8 properties

JSON SCHEMA

CompanyList

2 properties

JSON SCHEMA

Contact

9 properties

JSON SCHEMA

ContactList

3 properties

JSON SCHEMA

Conversation

8 properties

JSON SCHEMA

ConversationList

3 properties

JSON SCHEMA

Segment

6 properties

JSON SCHEMA

Scroll within the panel for all 9 ·

JSON Structure 1

JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.

JSON Structure definitions describing this provider's data shapes.

Intercom Structure

0 properties

JSON STRUCTURE

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Intercom Authentication

http · 1 scheme

SECURITY

Intercom Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Intercom Vulnerability Disclosure

Bugcrowd · security.txt · contact published

SECURITY

Agentic Access 1

An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.

Recommended x-agentic-access execution contracts for AI agents.

Intercom Agentic Access

18 operations · 7 acting

18 operations · 7 acting

AGENTIC

Resources

Every other property we hold for Intercom — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.

Get Started 2

Portal, sign-up, and the first successful call

Documentation 1

Reference material describing how the API behaves

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

Build 1

SDKs, sample code, and the tooling you integrate with

Operate 1

Status, limits, changes, and where to get help

Company 3

The organization behind the API

← All providers · Data indexed from github.com/api-evangelist/intercom · machine-readable index on apis.io