Regal
Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously improve AI Phone Agents, SMS Agents, Chat Agents, and WebRTC Voice Agents for inbound and outbound use cases including sales, customer support, scheduling, collections, and lead qualification. The product surface includes an Agent Builder (no-code prompts, actions, knowledge base, variants, languages, LLM models), a Sales Dialer, Journey Builder for orchestrating multi-channel customer experiences, Conversation Intelligence for QA and analytics, and a Copilot that automates agent design. Regal exposes a public REST API spanning a Custom Events ingest endpoint (events.regalvoice.com/events) for contact and event ingestion plus a v1 management API (api.regal.ai/v1) covering Branded Phone Numbers, Business Profiles, Active Phone Numbers, Campaigns, Dispositions, and outbound SMS message sending. The platform also publishes 40+ reporting webhook event types covering calls, SMS, MMS, email, voicemail, agent activity, contacts, and journey state, plus a Custom Actions framework that lets voice agents call out to customer-owned HTTP endpoints during conversations. Regal integrates natively with Segment, mParticle, HubSpot, Salesforce, Zendesk, Kustomer, Klaviyo, Braze, Marketo, Customer.io, Iterable, Microsoft Dynamics 365, Zoho, Hightouch, Cal.com, Calendly, Snowflake, S3, Slack, Microsoft Teams, Five9, Talkdesk, and 8x8.
Solid contracts, transparent operations, and an easy start — typically complete on four or five facets with one clear soft spot.
API Evangelist profiles Regal the way a machine reads it — 51 machine-readable artifacts across 8 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Regal scores 64.5/100 (strong), with a separate agent-readiness read of 54/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
How we profile Regal
Each block below is one kind of artifact we hold for Regal. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 8
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Regal Reporting Webhooks
Regal publishes 40+ reporting webhook event types covering agent activity, call lifecycle (placed, completed, IVR triggered, wrapup), call recording and transcript availability,...
Regal Branded Phone Numbers API
Carrier-level branded caller ID and spam remediation
Regal Business Profiles API
The Business Profiles API from Regal — 1 operation(s) for business profiles.
Regal Campaigns API
The Campaigns API from Regal — 1 operation(s) for campaigns.
Regal Dispositions API
The Dispositions API from Regal — 1 operation(s) for dispositions.
Regal Events API
Contact creation, update, and custom event tracking
Regal Messages API
The Messages API from Regal — 1 operation(s) for messages.
Regal Phone Numbers API
The Phone Numbers API from Regal — 1 operation(s) for phone numbers.
Scroll within the panel for all 8 ·
Open Collections 4
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
Regal Branded Phone Numbers API
OPEN COLLECTIONRegal Events API
OPEN COLLECTIONRegal Management API
OPEN COLLECTIONRegal Messages API
OPEN COLLECTIONPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Regal Ai Rate Limits
RATE LIMITSFinOps 1
Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.
Cost, billing, and metering signals for API financial operations.
Regal Ai Finops
FINOPSFeatures 16
The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.
Notable capabilities this provider offers.
Scroll within the panel for all 16 ·
Event Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Regal Reporting Webhooks
Regal Reporting Webhooks deliver 40+ event types covering agent activity, call lifecycle, recordings and transcripts, AI analysis, tasks, SMS, MMS, email, voicemail, contact lif...
ASYNCAPISemantic Vocabularies 1
JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.
JSON-LD contexts and semantic vocabularies used across these APIs.
Regal Ai Context
JSON-LDSpectral Rules 3
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
JSON Schema 4
Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.
Standalone JSON Schema definitions for this provider's data models.
RegalBrandedPhoneNumber
JSON SCHEMARegalContact
JSON SCHEMARegalEvent
JSON SCHEMARegalMessage
JSON SCHEMAJSON Structure 2
JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.
JSON Structure definitions describing this provider's data shapes.
Regal Contact Structure
JSON STRUCTURERegal Event Structure
JSON STRUCTUREExamples 5
Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.
Example request and response payloads for these APIs.
Security Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Regal — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 5
Portal, sign-up, and the first successful call
Documentation 5
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 1
Pagination, idempotency, versioning, errors, and events
Access & Security 4
Authentication, authorization, and security posture
Learn 1
Tutorials, courses, talks, and written guidance
Operate 4
Status, limits, changes, and where to get help
Commercial 5
Pricing, plans, and the legal terms of use
Company 4
The organization behind the API
Other 14
Properties that don't map to a standard resource type
Scroll within the panel for all 14 ·
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