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Regal

Regal is a New York City-based AI Agent Platform purpose-built for contact center operations. The Regal platform lets enterprises design, test, deploy, monitor, and continuously improve AI Phone Agents, SMS Agents, Chat Agents, and WebRTC Voice Agents for inbound and outbound use cases including sales, customer support, scheduling, collections, and lead qualification. The product surface includes an Agent Builder (no-code prompts, actions, knowledge base, variants, languages, LLM models), a Sales Dialer, Journey Builder for orchestrating multi-channel customer experiences, Conversation Intelligence for QA and analytics, and a Copilot that automates agent design. Regal exposes a public REST API spanning a Custom Events ingest endpoint (events.regalvoice.com/events) for contact and event ingestion plus a v1 management API (api.regal.ai/v1) covering Branded Phone Numbers, Business Profiles, Active Phone Numbers, Campaigns, Dispositions, and outbound SMS message sending. The platform also publishes 40+ reporting webhook event types covering calls, SMS, MMS, email, voicemail, agent activity, contacts, and journey state, plus a Custom Actions framework that lets voice agents call out to customer-owned HTTP endpoints during conversations. Regal integrates natively with Segment, mParticle, HubSpot, Salesforce, Zendesk, Kustomer, Klaviyo, Braze, Marketo, Customer.io, Iterable, Microsoft Dynamics 365, Zoho, Hightouch, Cal.com, Calendly, Snowflake, S3, Slack, Microsoft Teams, Five9, Talkdesk, and 8x8.

agent ready

Solid contracts, transparent operations, and an easy start — typically complete on four or five facets with one clear soft spot.

Kin Score

API Evangelist profiles Regal the way a machine reads it — 51 machine-readable artifacts across 8 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.

Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Regal scores 64.5/100 (strong), with a separate agent-readiness read of 54/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.

Kin Score

This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 64.5/100 · strong
Contract Quality 20.3 / 25
Developer Ergonomics 8.3 / 20
Commercial Clarity 16.3 / 20
Operational Transparency 2.1 / 13
Governance 8.8 / 12
Discoverability 8.8 / 10
Agent readiness — 54/100 · agent ready
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 0 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 7 / 7
Typed Event Surface 6 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3

How we profile Regal

Each block below is one kind of artifact we hold for Regal. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.

APIs 8

Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.

Individual APIs this provider publishes, each with its own machine-readable definition.

Regal Reporting Webhooks

Regal publishes 40+ reporting webhook event types covering agent activity, call lifecycle (placed, completed, IVR triggered, wrapup), call recording and transcript availability,...

Regal Branded Phone Numbers API

Carrier-level branded caller ID and spam remediation

Regal Business Profiles API

The Business Profiles API from Regal — 1 operation(s) for business profiles.

Regal Campaigns API

The Campaigns API from Regal — 1 operation(s) for campaigns.

Regal Dispositions API

The Dispositions API from Regal — 1 operation(s) for dispositions.

Regal Events API

Contact creation, update, and custom event tracking

Regal Messages API

The Messages API from Regal — 1 operation(s) for messages.

Regal Phone Numbers API

The Phone Numbers API from Regal — 1 operation(s) for phone numbers.

Scroll within the panel for all 8 ·

Open Collections 4

Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Regal Events API

OPEN COLLECTION

Regal Management API

OPEN COLLECTION

Regal Messages API

OPEN COLLECTION

Pricing Plans 1

Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the six things the Kin Score reads for commercial clarity.

Published pricing tiers and plan structures.

Rate Limits 1

Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.

Documented rate limits and quota policies.

Regal Ai Rate Limits

0 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals let a buyer model the financial operations of an API before it's live. We profile them for the same reason we profile pricing: the money is part of the contract.

Cost, billing, and metering signals for API financial operations.

Features 16

The notable capabilities this provider advertises, captured as structured features so they can be searched and compared instead of read one landing page at a time.

Notable capabilities this provider offers.

AI Phone Agents for 24/7 inbound and outbound voice with sub-second latency and 30+ languages
SMS, Chat, and WebRTC AI Agents sharing the same prompt, knowledge base, and action library
No-code Agent Builder with prompts, dynamic variables, actions, action sequences, branching, and agent variants
Custom Actions framework that lets voice agents POST structured payloads to customer HTTP endpoints and branch on the response
Journey Builder for multi-channel customer journeys including triggered outbound calls gated by TCPA opt-in flags
Conversation Intelligence with AI call analysis, custom AI analysis and reporting, coverage gap dashboard, and cross-transcript search
Sales Dialer with batch dialing, outbound routing, branded caller ID, spam remediation, and iOS call screening handling
Copilot for AI-assisted agent design and tuning
Single Custom Events ingestion endpoint (events.regalvoice.com/events) with userId/phone/email identity resolution at 300 RPS
v1 Management API for Business Profiles, Active Phone Numbers, Campaigns, Dispositions, Branded Phone Numbers, and SMS sending
40+ reporting webhook event types covering calls, SMS, MMS, email, voicemail, contact lifecycle, scheduling, and custom tasks
Native data integrations with Segment, mParticle, HubSpot, Salesforce, Zendesk, Kustomer, Klaviyo, Braze, Marketo, Customer.io, Iterable, Microsoft Dynamics 365, Zoho, Hightouch, Cal.com, Calendly, Snowflake Data Share, Amazon S3, Slack, Microsoft Teams, SendGrid, Zapier
CCaaS integrations with 8x8, Five9, and Talkdesk
Embeddable iframe for Salesforce, Kustomer, Retool, and Chrome Extension
SSO via Google, Okta, and Azure; SCIM via Okta
SOC 2, HIPAA, GDPR, CCPA, and DPA compliance with no customer data used for LLM training

Scroll within the panel for all 16 ·

Event Specifications 1

Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Regal Reporting Webhooks

Regal Reporting Webhooks deliver 40+ event types covering agent activity, call lifecycle, recordings and transcripts, AI analysis, tasks, SMS, MMS, email, voicemail, contact lif...

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts give the data shared meaning across APIs. We profile them because semantics are what let a machine reconcile 'customer' here with 'customer' somewhere else.

JSON-LD contexts and semantic vocabularies used across these APIs.

Regal Ai Context

41 classes · 0 properties

JSON-LD

Spectral Rules 3

Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.

Regal API Rules

5 rules · 1 errors · 3 warnings

SPECTRAL

Regal API Rules

5 rules · 3 warnings

SPECTRAL

Regal API Rules

7 rules · 5 errors · 2 warnings

SPECTRAL

JSON Schema 4

Standalone JSON Schema definitions describe the data models behind the API. We profile them so the shapes are validatable on their own — useful long after a single request is forgotten.

Standalone JSON Schema definitions for this provider's data models.

RegalBrandedPhoneNumber

7 properties

JSON SCHEMA

RegalContact

6 properties

JSON SCHEMA

RegalEvent

6 properties

JSON SCHEMA

RegalMessage

5 properties

JSON SCHEMA

JSON Structure 2

JSON Structure captures the data shapes in a form built for tooling — a complement to JSON Schema that keeps the model machine-legible.

JSON Structure definitions describing this provider's data shapes.

Regal Contact Structure

0 properties

JSON STRUCTURE

Regal Event Structure

0 properties

JSON STRUCTURE

Examples 5

Real request and response payloads are what turn a spec from abstract into obvious — and they're one of the twelve things an agent needs to call an API correctly on the first try.

Example request and response payloads for these APIs.

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Regal Ai Authentication

apiKey · 1 scheme

SECURITY

Regal Ai Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Regal Ai Trust Center

SOC 2, HIPAA, GDPR

SECURITY

Agentic Access 1

An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.

Recommended x-agentic-access execution contracts for AI agents.

Regal Ai Agentic Access

9 operations · 5 acting

9 operations · 5 acting

AGENTIC

Resources

Every other property we hold for Regal — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Learn 1

Tutorials, courses, talks, and written guidance

Operate 4

Status, limits, changes, and where to get help

← All providers · Data indexed from github.com/api-evangelist/regal-ai · machine-readable index on apis.io