SysAid
SysAid is an AI-powered IT service management (ITSM) and help desk platform that helps IT teams manage tickets, assets, workflows, problem and change management, self-service portals, and automation. The platform combines a generative AI service desk with asset management, SLA tracking, and reporting. SysAid exposes a REST API with Client Credentials authentication issuing short-lived tokens for managing service records, users, assets, and more.
Limited machine-readable signal and partial portal coverage — documentation a human can read, but little a machine or agent can consume without scraping.
API Evangelist profiles SysAid the way a machine reads it — 22 machine-readable artifacts across 17 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — SysAid scores 30.8/100 (thin), with a separate agent-readiness read of 41/100 (agent aware). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance.
Kin Score
How this is scored →scored 2026-07-27 · rubric v0.5
How we profile SysAid
Each block below is one kind of artifact we hold for SysAid. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 17
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
SysAid REST API
REST API for managing SysAid service records (incidents, requests, problems, changes), users, assets, and SLAs. Authentication uses Client Credentials to mint short-lived applic...
SysAid ActionItems API
The ActionItems API from SysAid — 4 operation(s) for actionitems.
SysAid Activities API
The Activities API from SysAid — 4 operation(s) for activities.
SysAid Agents API
The Agents API from SysAid — 8 operation(s) for agents.
SysAid Assets API
The Assets API from SysAid — 5 operation(s) for assets.
SysAid Attachments API
The Attachments API from SysAid — 2 operation(s) for attachments.
SysAid Auth API
The Auth API from SysAid — 4 operation(s) for auth.
SysAid CIs API
The CIs API from SysAid — 9 operation(s) for cis.
SysAid Companies API
The Companies API from SysAid — 5 operation(s) for companies.
SysAid EndUsers API
The EndUsers API from SysAid — 8 operation(s) for endusers.
SysAid Groups API
The Groups API from SysAid — 4 operation(s) for groups.
SysAid LicenseManager API
The LicenseManager API from SysAid — 2 operation(s) for licensemanager.
SysAid RelatedItems API
The RelatedItems API from SysAid — 3 operation(s) for relateditems.
SysAid ServiceRecords API
The ServiceRecords API from SysAid — 6 operation(s) for servicerecords.
SysAid Templates API
The Templates API from SysAid — 3 operation(s) for templates.
SysAid Utilities API
The Utilities API from SysAid — 3 operation(s) for utilities.
SysAid Webhooks API
The Webhooks API from SysAid — 5 operation(s) for webhooks.
Scroll within the panel for all 17 ·
Open Collections 1
Open, tool-agnostic collections carry the same runnable value as Postman without locking you to one client — the portable, forkable form of the same exercise.
Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
SysAid REST API
OPEN COLLECTIONSecurity Posture 3
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for SysAid — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 1
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 2
MCP servers, agent skills, and machine-readable catalogs
Build 1
SDKs, sample code, and the tooling you integrate with
Access & Security 3
Authentication, authorization, and security posture
Operate 1
Status, limits, changes, and where to get help
Commercial 1
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
← All providers · Data indexed from github.com/api-evangelist/sysaid · machine-readable index on apis.io