Zoho CRM
Zoho CRM is Zoho Corporation's AI-powered sales and customer relationship management platform, used to manage leads, contacts, accounts, deals, activities and customer engagement across channels. Its REST API is currently at v8 and is published as first-party OpenAPI 3.1.0 — 105 specification files covering 405 operations, hosted by Zoho at github.com/zoho/crm-oas and linked from the developer documentation. Authentication is OAuth 2.0 authorization-code against accounts.zoho.com with 458 distinct scopes, and every specification templates both the data centre and the API version into the server URL (https://zohoapis.{dc}/crm/{version}, dc one of com, eu, in, cn, au). Usage is metered in API credits on a rolling 24-hour window rather than in requests, alongside an org-level concurrency cap. Zoho additionally ships server-side SDKs for Node.js, TypeScript, Python, PHP, C#, Java, Ruby and Scala, a widget/extension CLI (ZET), a documented webhook surface (Instant Notifications), and a hosted MCP product that names Zoho CRM as a supported app.
Reference-quality API operations across every facet — a rich contract, published governance, transparent operations, and machine-readable commercial terms.
API Evangelist profiles Zoho CRM the way a machine reads it — 48 machine-readable artifacts across 105 APIs, pulled from the provider's own public surface and indexed so a developer, an analyst, or an AI agent can evaluate it against every other provider on the network.
Every provider in the network is reduced to the same set of machine-readable artifacts — OpenAPI contracts, event specifications, GraphQL schemas, runnable collections, pricing and rate-limit signals, security posture, OAuth scopes, and the agent surfaces (MCP servers and skills) that let software drive the API on its own. We profile them because the interface is the part of a company you can actually inspect: it is a truer signal of what a provider does than any marketing page. From those artifacts we compute the Kin Score — Zoho CRM scores 75.8/100 (exemplar), with a separate agent-readiness read of 44/100 (agent ready). The full breakdown is below, followed by every artifact we hold — each card links through to its machine-readable definition on apis.io.
Kin Score
This is the API Evangelist rating — a single, repeatable read computed from the artifacts on this page. Green fill is points earned; the red track is points possible, so every bar shows earned-versus-possible at a glance. Every facet and dimension name is a link: it opens that measurement's page on APIs.io, where the rating runs across the whole catalog — the exact checks that feed it, how every profiled provider distributes on it, and who is at the top of it.
Kin Score
How this is scored →scored 2026-09-08 · rubric v0.20.0
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How we profile Zoho CRM
Each block below is one kind of artifact we hold for Zoho CRM. For each we say what it is and why it earns a place in the profile, then list every one we've indexed — capped at two rows, scroll within the panel for the rest.
APIs 36
Each API is captured as its own OpenAPI definition — every operation, parameter, and response. This is the single most useful machine-readable description of what an API does, and it's what lets us score, lint, mock, and generate against it without asking the provider for anything.
Individual APIs this provider publishes, each with its own machine-readable definition.
Zoho CRM Actions API
The Actions API from Zoho CRM — 36 operation(s) for actions.
Zoho CRM APIS API
The Apis API from Zoho CRM — 1 operation(s) for apis.
Zoho CRM Appointments S API
The Appointments S API from Zoho CRM — 2 operation(s) for appointments s.
Zoho CRM Attachments API
The Attachments API from Zoho CRM — 2 operation(s) for attachments.
Zoho CRM Composite Requests API
The Composite Requests API from Zoho CRM — 1 operation(s) for composite requests.
Zoho CRM Contact Roles API
The Contact Roles API from Zoho CRM — 2 operation(s) for contact roles.
Zoho CRM Contacts API
The Contacts API from Zoho CRM — 4 operation(s) for contacts.
Zoho CRM Coql API
The Coql API from Zoho CRM — 1 operation(s) for coql.
Zoho CRM Deleted API
The Deleted API from Zoho CRM — 2 operation(s) for deleted.
Zoho CRM Email Drafts API
The Email Drafts API from Zoho CRM — 2 operation(s) for email drafts.
Zoho CRM Emails API
The Emails API from Zoho CRM — 2 operation(s) for emails.
Zoho CRM Emails Sharing Details API
The Emails Sharing Details API from Zoho CRM — 1 operation(s) for emails sharing details.
Zoho CRM Events API
The Events API from Zoho CRM — 1 operation(s) for events.
Zoho CRM Features API
The Features API from Zoho CRM — 2 operation(s) for features.
Zoho CRM Files API
The Files API from Zoho CRM — 1 operation(s) for files.
Zoho CRM Global Picklists API
The Global Picklists API from Zoho CRM — 3 operation(s) for global picklists.
Zoho CRM Holidays API
Operations for managing holidays that affect business hours and shift schedules
Zoho CRM Layouts API
The Layouts API from Zoho CRM — 1 operation(s) for layouts.
Zoho CRM Leads API
The Leads API from Zoho CRM — 3 operation(s) for leads.
Zoho CRM Locking Information S API
The Locking Information S API from Zoho CRM — 2 operation(s) for locking information s.
Zoho CRM Notes API
The Notes API from Zoho CRM — 4 operation(s) for notes.
Zoho CRM Org API
The Org API from Zoho CRM — 5 operation(s) for org.
Zoho CRM Photo API
The Photo API from Zoho CRM — 1 operation(s) for photo.
Zoho CRM Read API
The Read API from Zoho CRM — 3 operation(s) for read.
Zoho CRM Records API
The Records API from Zoho CRM — 3 operation(s) for records.
Zoho CRM Search API
The Search API from Zoho CRM — 1 operation(s) for search.
Zoho CRM Services S API
The Services S API from Zoho CRM — 2 operation(s) for services s.
Zoho CRM Settings API
The Settings API from Zoho CRM — 107 operation(s) for settings.
Zoho CRM Timeline API
The Timeline API from Zoho CRM — 1 operation(s) for timeline.
Zoho CRM Upload API
The Upload API from Zoho CRM — 1 operation(s) for upload.
Zoho CRM Upsert API
The Upsert API from Zoho CRM — 1 operation(s) for upsert.
Zoho CRM Users API
The Users API from Zoho CRM — 10 operation(s) for users.
Zoho CRM Workflow Configurations API
The Workflow Configurations API from Zoho CRM — 1 operation(s) for workflow configurations.
Zoho CRM Write API
The Write API from Zoho CRM — 2 operation(s) for write.
Zoho CRM Zia Org Enrichment API
The Zia Org Enrichment API from Zoho CRM — 2 operation(s) for zia org enrichment.
Zoho CRM Zoho CRM Related Records API
The Zoho CRM Related Records API API from Zoho CRM — 2 operation(s) for zoho crm related records api.
Scroll within the panel for all 36 ·
MCP Servers 1
Model Context Protocol servers expose these APIs directly to AI agents. We profile them because agent-native access is the fastest-growing way this provider's capabilities actually get used.
Model Context Protocol servers that expose these APIs to AI agents.
Zoho MCP
MCP SERVERGraphQL 1
Where a provider ships GraphQL, the schema is the contract. We profile it alongside the REST surface so the whole interface is legible in one place.
GraphQL schemas published by this provider.
Zoho CRM GraphQL Schema
This is a conceptual GraphQL schema for Zoho CRM, derived from the Zoho CRM REST API v8. Zoho CRM is an AI-powered sales and customer relationship management platform that helps...
GRAPHQLPricing Plans 1
Pricing is part of the interface. Machine-readable plans tell you what a tier costs and includes before you commit — one of the things the Kin Score reads for access clarity — renamed from commercial clarity in rubric 0.12, because a free statutory interface has access terms and no commercial ones.
Published pricing tiers and plan structures.
Rate Limits 1
Rate limits are the difference between a demo that works and a production integration that doesn't fall over. Publishing them is an operational-transparency signal — and a hard requirement for any agent that plans its own throughput.
Documented rate limits and quota policies.
Zoho Crm Rate Limits
RATE LIMITSEvent Specifications 1
Not every API is request/response. AsyncAPI describes the event-driven and streaming side — the webhooks and channels — so the asynchronous half of the interface is documented the same way the synchronous half is.
AsyncAPI definitions for this provider's event-driven and streaming APIs.
Zoho CRM Notifications API
AsyncAPI 2.6 specification for the Zoho CRM Notifications (Instant Notifications) API surface. Subscribers register a notify_url (channel) with Zoho CRM via the REST "actions/wa...
ASYNCAPISpectral Rules 1
Governance rulesets we run against this provider's specs — the automated checks behind parts of the score. Profiling them makes the quality bar explicit and re-runnable, not a matter of opinion.
Zoho CRM API Rules
SPECTRALSecurity Posture 4
Authentication, domain security, vulnerability disclosure, and trust-center signals — the evidence that a provider takes security seriously enough to document it. We profile it because you can't govern what you can't see.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Zoho Crm Trust Center
ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO/IEC 20000-1, ISO 22301, SOC 1 Type 2 (SSAE 18 / ISAE 3402), SOC 2 Type 2, SOC 2 + HIPAA Type 2, PCI DSS...
SECURITYScopes 1
OAuth scopes are the vocabulary of least-privilege access. Profiling them shows exactly what an integration — or an agent acting on a user's behalf — is allowed to do.
OAuth scopes governing access to this provider's APIs.
Agentic Access 1
An x-agentic-access contract marks which operations are safe for an agent to run on its own and which need a human in the loop. It is the difference between an API an agent can use and one it can use safely.
Recommended x-agentic-access execution contracts for AI agents.
Resources
Every other property we hold for Zoho CRM — documentation, portals, status pages, policies, and corporate surface — grouped by the job it does, following the integrator's arc from getting started to running in production.
Get Started 5
Portal, sign-up, and the first successful call
Documentation 4
Reference material describing how the API behaves
Agent Surfaces 5
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 8
Pagination, idempotency, versioning, errors, and events
Scroll within the panel for all 8 ·
Build 8
SDKs, sample code, and the tooling you integrate with
Scroll within the panel for all 8 ·
Access & Security 8
Authentication, authorization, and security posture
Scroll within the panel for all 8 ·
Operate 4
Status, limits, changes, and where to get help
Commercial 4
Pricing, plans, and the legal terms of use
Company 3
The organization behind the API
Other 106
Properties that don't map to a standard resource type
Scroll within the panel for all 106 ·
← All providers · Data indexed from github.com/api-evangelist/zoho-crm · machine-readable index on apis.io
This is an independent, third-party profile of Zoho CRM, published by API Evangelist. We do not operate, host, resell, or support these APIs, and we are not affiliated with or endorsed by the company unless stated above. Everything here is built from publicly available information — the company's own site, developer portal, documentation, public repositories, and the specifications it publishes for public use. Nothing is obtained by breaching a system, defeating an access control, or using credentials.
The Kin Score and Agent Readiness rating are independently calculated assessments of a company's public API artifacts, scored against a published rubric. They are not certifications, endorsements, security assessments, or audits.
Corrections, re-scores, and removal are free — no partnership or purchase required, and you do not need to justify the request. A removed company is recorded as unrated, never scored zero for having asked. Acknowledgement within one business day; removal within two.
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